Reviews

Review Details

• Review fromThelma F

  Date: 05/06/2025

  5 stars
  I wanted to let everybody know what a wonderful business this is. Unfortunately I had to get a new air conditioner unit because the part I needed is not made anymore. My regular man only fixes them and does not sell new ones but told me to call this business and one other. I had both look and chose this one because they were so organized and felt confident they would do a good job. They have finished up and it all looks clean and new. Everybody is so nice and helpful and Im ready for the hot weather now.
  

  Magic Touch Mechanical

  Date: 05/08/2025

  Thanks so much for choosing us and letting us know how pleased you are! We greatly appreciate your business and your review!

• Review fromGrace M

  Date: 04/24/2025

  5 stars
  Received several bids on a new heat pump. Magic Touchs bid was very detailed and they were the most knowledgeable. Their price was comparable to the other company still in consideration who also seemed knowledgeable but were not as thorough. The new unit is literally a breath of fresh air thanks to the new filtration system which was very important to me. The installers were polite, clean, and did an excellent job. Exceptional all around.
  

  Magic Touch Mechanical

  Date: 04/25/2025

  Thank you so much for your business and kind words, we greatly appreciate both!

• Review fromFranklin B

  Date: 04/22/2025

  5 stars
  I want the owners to know how impressed we are by the thoroughness and professionalism of your employees From making an appointment to the technicians and installers and finally your quality control manager, we felt comfortable and confident throughout. Thanks again!
  

  Magic Touch Mechanical

  Date: 04/23/2025

  Wow! Thank you so much for your fantastic review, we really appreciate it and love feedback like this it helps us to always improve how we do things knowing what our clients think about the service we deliver. We all appreciate your business and are so glad youre so pleased with the results!

• Review fromVictor C

  Date: 10/05/2024

  5 stars
  We love our new fireplace, they did a great job! Thanks
  

  Magic Touch Mechanical

  Date: 12/18/2024

  Thank you so much for letting us know how pleased you are and for taking the time to share it with us in a review. We sincerely appreciate both your business and feedback!

• Review fromLance R

  Date: 09/24/2024

  5 stars
  Couldnt be happier with our new Bosch heat pump and how well it cools. Magic Touch did everything they said they would when they said they would. A well deserved five star review from us Magic touch, thank you.
  

  Magic Touch Mechanical

  Date: 09/26/2024

  Thank you so much for letting us know you had a great experience, we sincerely appreciate your business and feedback!

• Review fromEdward S

  Date: 09/23/2024

  5 stars
  Im so happy I called. Everybody from the two gentlemen who showed up to fix my fireplace to the woman who took my calls were very pleasant and professional. I havent been able to use my fireplace in almost 4 years and I finally can! Thanks Magic touch fireplaces
  

  Magic Touch Mechanical

  Date: 09/26/2024

  We're delighted to read your feedback and hear how pleased you are with our team. Thank you for your business and for letting us know we made you happy!

• Review fromPat G

  Date: 09/16/2024

  5 stars
  They did a great job and I would use them again. Showed up on time, found the problem quickly and repaired it the same day (they did leave to get parts but came right back).
  

  Magic Touch Mechanical

  Date: 09/18/2024

  Thanks so much for letting us know you had a great experience with our team! We sincerely appreciate your business and you taking the time to share your kind words in a review. We're all delighted to hear you're so pleased!

• Review fromJohn G

  Date: 09/11/2024

  2 stars
  I should have known by their rude responses on here that a company that treats complaints like they do **** a company worth doing business with.
  

  Magic Touch Mechanical

  Date: 09/13/2024

  Copy of reply posted to the many sites you've written reviews with different information: Hello, I reviewed your complaint to see what went wrong and noted the following:We have not heard from you in over 3 years when we originally installed your rooftop heat pump. Many attempts were made to reach you via phone calls, post cards, and email to schedule maintenance you never responded. 1 month ago (over 3 years since weve heard from you), you contacted us and said another company told you the unit had a bad compressor and a refrigerant leak. We dispatched a technician who found, documented, and informed you: The compressor tested fine. No refrigerant leak was observed. Another company had tampered with the refrigerant charge (in a sealed unit that comes pre-charged from the factory) and released refrigerant from the charging ports and in the process released refrigerant oil, which was photographed and shown to you the oil was all over components and the cabinet where the refrigerant had been released. As a result of someone doing this the remaining refrigerant was fractionated (refrigerant / refrigerant oil mix) and needed to recovered and new refrigerant weighed in to manufacturer specifications. Our technician informed you that the MANUFACTURER WARRANTY would not cover that as it was not a result of an equipment failure but a result of someone physically releasing refrigerant (which is also illegal). You paid, the technician reclaimed and replaced the refrigerant, and per your statements the unit is still running fine over 1 month later. IE. The compressor is fine, and the refrigerant is still in the machine in contrast to the diagnosis from the other company who we can only assume is responsible for releasing refrigerant but only you would know for sure as we have not seen or touched the equipment since it was installed over 3 years ago when it was working exactly as designed. Please note there is a difference between the MANUFACTURER WARRANTY and MTM WARRANTY. While neither would cover repairs to a machine that had refrigerant physically released from a FACTORY CHARGED and FACTORY SEALED system installed 3 years prior an internal parts failure would fall under the factory warranty not MTM warranty. That said, the refrigerant inside a sealed packaged unit has nothing to do with our warranty that would fall under the factory warranty. However, as you were informed the factory warranty does not cover someone physically removing refrigerant and then falsely informing you the problem was a bad compressor and a leak. Regarding our responses to negative reviews: Our policy is to respond to all reviews positive or negative with a truthful and transparent response. If we determine we fell short of our promises, we own up to our faults and describe what well do to make things right. If we find the review is not factual, we reply with the facts in an honest and transparent manner. Just as weve responded to your negative reviews we presented the facts (we dont believe telling the truth is rude). We wish you the best and hope the tampering that was done to your unit by someone else did not cause enough internal damage to shorten the life of your equipment as per the manufacturers warranty, they have every right to deny all claims stemming from someone releasing the refrigerant, which was documented, and youve been informed of. That is not OUR warranty that is the manufacturer aka factory warranty. Thank you. Sincerely, *********************, President Magic Touch
  

  Magic Touch Mechanical

  Date: 09/13/2024

  Note: As mentioned we do our best to assure our responses are factual and as such need to point out this response should state it's been 4 years since we installed your factory charged and sealed unit, not 3 years. My apologies for the error. Thank you again.

• Review fromJon B

  Date: 09/29/2023

  5 stars
  So, a few weeks back my 10-year-old ****** 5-ton A/C decided to act up. Now when I bought my house this unit was supposed to have been 1 year old and the previous owner claimed to have installed it himself as he used to be an A/C technician. My home inspection showed it wasn't installed correctly and I had Magic Touch Come out and inspect the install. They suggested a couple of things be corrected, but said it was "ok". Not the way they would have installed it, but "ok". Well, I had problems with this A/C unit once or twice a year every year since I bought the house. This last time it had leaked refrigerant and the *** valve needed replacing. That was not going to be a cheap fix and still would not tell me for sure where the leak was coming from (they replaced the valves, but that was just a maybe) and testing the system to find the leak is also not a cheap task. With the possibility of having to spend a bunch on repairs I decided to purchase new instead of repair.****, one of their salesmen came over to the house and discussed options. I decided on a Gree heat pump unit. Magic Touch had their technicians scheduled and at my house 5 days later. Not only did they arrive on time as scheduled, but all the technicians and the Install manager were extremely polite, kept everything clean, worked with minimal interruption on my part (even brought a portable unit for my office to use while they were doing the install) and got everything done in a timely manner. **** went over everything with me, even the *** rebate and the tax credit. I couldnt be happier with the installation team!It has been running for a couple of weeks now. It is so much quieter than the Lennox system I had before. I have to go outside to hear it at all, which is really nice. My new Gree unit also cools my house a LOT faster than the old unit did. And now for the first time since I bought my house, I don't have a concern regarding my A/C any longer. Thank you Magic Touch!!!!
  

  Magic Touch Mechanical

  Date: 09/30/2023

  Thank you so much for taking the time out of your schedule to share this kind review in such detail. We really appreciate the thought you put into sharing your experience with our team and are absolutely delighted you're so pleased with the outcome and performance of your new HVAC system!

• Review fromGary C

  Date: 05/11/2023

  1 star
  my ac stopped working in **** 2022. I bought this house new and moved in **** 2018. Have an extended warranty on the ac system. I called the installing contractor but they could not get to me for 2 weeks. I went online, searched Lennox Warranty Repair and Magic Touch popped up. I called, they were able to send a tech over right away. He went in the attic, said there was a problem, the plenum was open and the coils needed cleaning. He went outside and said the capacitor was bad. This is a new house. I asked about warranty service and my extended warranty. He said Magic Touch does not do warranty claims. It was **** it was getting hot, i ok'd the service. He presented me with his tablet. On the screen was a signature line for me to sign, nothing else visible. He had me sign 2 contracts, 1 for the capacitor done right away and another one for 1/2 the cost of the service in the attic to be done at a later date. He replaced the capacitor. That bill was $75 for the trip charge and $375 to change the capacitor. $450? Really? Kind of a rip off! enough said about the capacitor, the ac works good now. I called the original installing contractor and told them what was found in the attic. They sent a tech over immediately, fixed the problem, performed a complete service on the entire system, apologized, thanked me and left. I talked to Modern Touch and said I didn't need the attic service anymore and I asked for my deposit back. I was informed they have a no refund policy and would not refund the money. That is a nice side hustle they have. Don't explain their contract, charge up front for future work, then don't reimburse when the work is not required anymore. They were impossible to talk to, would not budge on the refund. Very unethical!
  

  Magic Touch Mechanical

  Date: 05/12/2023

  As the owner, I personally investigated your claims after seeing its been 1 year since we provided same-day, emergency repairs on your AC. To set the record straight as it was clear you lied in your review. 1) It is literally impossible for a tech to present a tablet with just a signature line. 2) The software captures the scope of work, terms, price, and signature in ONE screen it CANNOT be changed. Not only did you see it that day, it was e-mailed to you that day (and time stamped that you opened it), and 2x since as weve been communicating that same message to you for 1 year (each time you threaten **). 3) The tech did NOT say we do not process warranties he said he had a universal part on the truck and could fix your AC that day OR you could wait for your installing company to come as you said you had an extended warranty through them. YOU told him you wanted it fixed because the other company wouldnt come for 2 weeks. 4) The tech observed an air flow issue and you wanted him to diagnose it. He spent 2.5 hours in your attic and discovered a massive duct leak left by the installing company which pulled years of attic dust into the unit. AFTER your unit was cooling, you used our diagnosis, time, parts, and money to get the installer to fix their mistakes. THEN you tried to get the factory to warranty the part you knew wasnt covered. You sir are the unethical party. Weve literally won the BBB ethics award and your review doesnt match all the others on this site.

  Gary C

  Date: 05/17/2023

  Bravo! I knew you would answer my complaint as you have so many other complaints against you on this site. Why are there so many complaints against you on this site? The common denominator is you! Lets set the record straight, your words. 1,2) The tech after explaining the repairs and the charges, by the way, that was the first time I noticed I was paying a trip charge of $75.00 added to the repair cost, flipped to a signature page that showed only a signature line for me to sign on. I know, I was there and I signed it. Get reacquainted with your system! 3) The tech did say you do not file warranty claims! 4) the tech was in my attic for no more than 30 minutes. I know, I was there. After he told me you do not do warranty claims, and told me I had to make the claim, I made the claim. I was told by ****** that I, the consumer can not file a warranty claim., only the installing contractor can. Oh, and by the way, the part under warranty was the capacitor which was a warrantied part. Now who is the unethical party? Get your story straight! You are not telling the truth, you are unethical and you are a thief.