Customer ReviewsforAmbient Edge

We needed to have a hot water heater installed and checked the box on ************ website for the to install it. The next thing we knew we had an appt. set up with Ambient Edge/Plumbing by Jake. When the 2 guys got here they immediately started telling us that there was a $99 fee just for them showing up and it was $201 for them checking the old water heater. Then they had to go out to their van to "run the numbers" to give us an estimate. When they came back in they said that if we join their *** club that the $99 fee and the $201 fee would be waved, adding that the *** club was $19 per month and they handed my husband a card that showed what the *** club covered. When we asked how long we had to do it they didn't know, all they knew was what the card said. They added that if we joined the *** club that it would be 10% cheaper for their services. They said it was going to be $2037.81 without the *** club and that it was $1765.13 with the *** club. Of course we had to do the *** club because we couldn't afford any more money. We both felt that we were strong armed into joining the "club" to save money. They also said that there was a fee to pick up the hot water heater from *********** even though ********** would have delivered for free. While they were here they really tried to get us to let them repipe our home which was over ten thousand dollars with the *** club and one of them told my husband that we'd never be able to sell our home without it, though our neighbor with the same type home just sold hers without a repipe. So our hot water heater and the 1 1/2 hr install was over $2500. We never got anything in writing showing what we paid for even after I sent an e-mail requesting it, nor have we received any information on how long we have to stay in this *** club that we'll never use. Talk about price gauging/preying on senior citizens! We did get an e-receipt for install from ********** so somehow they're connected..

Complete and utter price gauging; took full advantage of a senior citizen. Charged ****** for our hour of labor to install a garbage disposal that I had purchased (and detected the problem. ****** for ONE HOUR LABOR. Beware!!!!!

Thank you for your feedback. We have confirmed that the Plumber did a thorough inspection and offered our services following all our policies and set prices. All of our employees are trained to present options and get approval before performing any work. If for some reason this was not the case we would be happy to investigate this further. We pride ourselves on transparency, integrity and honest work.

Lies. Their website states that there is a 24/7 policy for emegencies The website LIED. The 'Plumbing by Jake' / 'Ambient Edge' website has an emergency number, supposedly good for 24/7 emergencies (no hot water). The 'best' time for service was Monday. We need showers and to do the dishes TODAY. We are prepared to purchase a new hot water heater, possibly a tankless system (Rheem)9

****, thank you for the feedback on our company. Ambient Edge would greatly appreciate the opportunity to right any wrongs and improve the experience you had with us, if you are willing to speak with a manager here. Please reach out. I would be happy to get you service right away and check the number you had called and review the agent you spoke with to make sure this never happens again. We are absolutely 24/7 and would have been more than willing to serve you. We have availability this morning if you would still like to be seen.

Let me first start with the positive ... we had to have our hot water recirculating pump replaced. ***** did an excellent job turning off the water to the hot water heater, draining the tank, running to a local hardware store to purchase the $350 replacement, unscrewing the old pump and s******* the new one in, turning the hot water back on, and starting up the new pump. He managed to do all of this, start to finish, in 1 hour and 45 minutes. Everything works as advertised.The negative ... this all cost $1321.65! Even subtracting the $99 just-to-show-up fee and rounding up the cost of the pump to cover the tax, that leaves at least $800 for 1 hour & 45 minutes of work. ALL he did was literally UNSCREW an old part and S**** a new one back in. I called to complain and was told that no one from the plumbing department was available to talk to me and that they would call me back. I AM STILL WAITING?????Additionally, ***** did not leave the operating manual, so I had to call to ask for one (which I have NOT received as yet). I also had to request a copy of a VERY minimal "Description of Work" invoice, because that was not emailed to me even though ***** said I would receive it within 15 minutes. When I asked for a more detailed invoice, I was told that this was the way their system worked and that there is no further detail.

Thank you so much for letting us resolve this issue. We are so happy that you have accepted our offer to become a member with Ambient Edge and Plumbing by Jake! We look forward to providing continued services for you and appreciate you trusting our certified technicians and plumbers to work at your home. Thank you for choosing our company for your heating, cooling and plumbing needs. We may not always be perfect, but we will always do the right thing.