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Find a Location

Jim Click - Hyundai of Green Valley has 1 locations, listed below.

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    Business ProfileforJim Click - Hyundai of Green Valley

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1030 W Duval Rd, Green Valley, AZ 85614-4900
    BBB File Opened:
    9/18/1997
    Years in Business:
    19
    Business Started:
    2/22/2005
    Business Started Locally:
    2/22/2005
    Business Incorporated:
    10/19/1999
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Jim Click
    • Jim Click Ford Lincoln-Mercury Inc
    Business Management
    • Mr. Jim Click, Owner
    • Mr. Sam Khayat, Vice President Jim Click Automotive
    • Mr. Bob Anthony, General Manager
    Contact Information

    Principal

    • Mr. Jim Click, Owner
    Additional Contact Information

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/17/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    In May, 2023, I was notified that the Hyundai Corporation had determined that the paint used on several white 2017-2018 Hyundai models was defective. They offered to have the peeling paint fixed on my 2017 Elantra that Id bought new from Jim Click Hyundai in Green Valley, *******. Over a two week period in May, 2023, during which the Jim Click Company had my car, I assumed that it was being fully repainted. I believed that, if the original paint was defective, the entire car would have to be repainted. During the last week of 2023, I noticed that paint on my roof was beginning to peel. I took the car in to Jim Click Green Valley. The Service Manager understood my frustration but said the only suggestion he could make is to write a letter to Hyundai Corporation. The Service Manager said that his records showed that the entire car had not been repainted. Only those places where the paint was peeling at that time were repainted. He took a photograph of the spot where new peeling was beginning.As suggested I wrote to the Hyundai *** Corporation with a cc: to the Better Business Bureau. After months of hearing nothing I finally got a response from Hyundai by way of the BBB. Hyundai *** said "Hyundai Motor ******* will not be providing the customer a check for their paint repairs, we refer the customer to work with the dealer for any further paint concerns."I am, therefore - and again "as suggested" - writing to the Jim Click Hyundai Company with the request that my 2017 Hyundai Elantra (VIN# *****************) be repainted in such a way as to eliminate all peeled paint spots (see attached photo) and any other places on the car that might in the future fail due to no fault by me, the owner.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lorraine S

    1 star

    05/08/2024

    I would not recommend counting on maintenance service from this dealership. We brought our car in for its timely oil change under the dealerships maintenance for life program; however, it was turned away due to the car not having enough miles on it for the dealership to justify the change. So, another appointment was made for about a month later. Meanwhile, the change oil required light comes on. Because, we have to make several trips in and out of ****** for drs appointments in the next few days prior to the new appointment about two weeks away, weve asked the maintenance department to fit us in on the same day we became aware of the warning. We were concerned about potential damage to the engine if we continued to drive the car. Unfortunately, our concerns fell on deaf ears in the service department and would not consider adjusting our appointment to meed our needs, nor willing to explain the likely-hood of damage to the car if we continued to drive it as is. Rightly or wrongly, we were treated with contempt, and as burden and inconvenience to their business. Mind you, weve have bought three cars from this dealership -and, with this exception, have yet to ask for service outside their schedule. Any future cars we consider buying . . . Jim Click of Green Valley will be last on our list to consider . . . if at all.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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