Business ProfileforSports and Fitness Exchange, LLC

On January 17, 2022 I purchased a brand new stair climber with a one year warranty. It was supposed to be delivered within 3 weeks. I wound up not receiving it until the end of March. Within a few weeks of receiving the stair climber, the speed control stopped working. On April 18th I reached out to *************** on Messenger, who is the employee I purchased it from. He left me on read, I reached out to him again on April 27th and again he left me on read. I reached out to him again on May 16th, May 17th, May 18th, May 19th with no response. I called HQ and explained the issue and was told someone would call me back. I never received a call. I also emailed their customer support and warranty team twice at *************************************** which is the email that was provided when I called and they never replied either. I reached out to *************** again on July 22nd, with no response. I have since called at least 5 times trying to get someone to resolve this. Each time, I either get a voicemail or I am told to email their support team and fill out the form online. I have also done that and have not gotten a reply. Last week I hired a technician to come out and try to fix the stair climber. This was out of my own pocket. He looked at the machine and said he needed to speak to someone at SFE because he had never run into something like this before but every time he calls there he just gets a machine and no one calls him back. I would up paying $100 out of pocket and still have a broken stair climber. After he left, I managed to get someone to answer the phone and she wouldn't give me her name or the ***'s name and contact information. I was told again to email support and fill out a form online, which I did and never got a reply. I managed to find out who the *** is and I messaged him on LinkedIn and also got left on read. This is the worst customer experience I have ever had in my life. I now have a 700 pound machine in my house that does nothing.