We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          SanTan Solar Services has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileSanTan Solar Services

            Solar Energy Equipment
            BBB accredited business

            Contact Information

            596 E Germann Rd Ste 104

            Gilbert, AZ 85297-2945

            Visit Website
            Email this Business
            (480) 584-4281

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/25/2021

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers solar products.

            Business Details

            Location of This Business
            596 E Germann Rd Ste 104, Gilbert, AZ 85297-2945
            Email this Business
            BBB File Opened:
            3/19/2021
            Years in Business:
            8
            Business Started:
            9/23/2016
            Accredited Since:
            3/25/2021
            Type of Entity:
            Sole Proprietorship
            Related Businesses
            Business Management
            • Mrs. Minnie Lawrence, Owner
            Contact Information

            Principal

            • Mrs. Minnie Lawrence, Owner

            Customer Contact

            • Mrs. Minnie Lawrence, Owner
            Additional Contact Information

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/12/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I'd like to get in contact with either you or ***..this is 1 of many attempts.. sales manager ***** has blocked by redirecting my attempts by many calls..leaving me to social media...in all ..being..I had a match price being advertised for 5 days..which I have documented I bought 12. Honored at 97 dollars..which was verified by ***** on tha internet via ****** search..thou later because of further review of my system size needed 2- 5000 kw inverters I needed 24 not 12 solar panels..I asked to ad to my order..being days later again tha 97 dollars appeared on your site for solar panels an again was in real time verified on ****** via your site 97 dollas...now ***** denied...and told me he would take to *** and get ok for additional panels being previously honored at that price..so with seeing write up on you and ***..integrity of honoring mistakes..I reach out to you to correct an ask if you could approve tha price matching of additional panels to complete my solar aray to which I need tha 12 panels...I ask this before giving my many reviews and complaints to departments an social media..being looking to starting affordable solar for consumers and being..a Consumer for All..an a very large team for and being a consumer for change advocate of how companies treat and interact with consumers with a lower budget than tha big companies...so in all hope to correct this an recommend you and ***'s company to many thru word of mouth and my influence of How to..make in tha World We pay..so much to have In..Respectfully ********************* ********** Ps..I will be picking my order up in Savanna ****** tha next 10 days..Stay Tru...and Thank U
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tom E

            02/04/2024

            I bought $1500 of San Tan 250 watt solar panels and $900 for shipping.They said on the website that "these need to be off grid." I was fine with that but found out that in 46 of the 50 ** states they are illegal to use even for off grid applications. 46 states require compliance with the *** (National Electrical Code). The *** requires that all electrical equipment be certified as safe. Like a UL listing. San Tan removes, as stated on their website, that they remove the manufacturer label. They remove the certification that is part of the label. They can't be used in most states. Besides this San Tan takes no responsibility for unclearly stating the situation. If you return the panels they will charge you for the return shipping and charge you a 30% restocking fee. Out of the $2400 Dollars I paid them I might get $150 back.Buyer beware

            SanTan Solar Services Response

            02/06/2024

            Hey ***, Thank you for taking the time to leave a review. Legally, these panels can't be connected to the grid, which is why we state in the listing that these panels need to be installed off-grid and that the manufacturer label has been removed. We also included a picture of the new label that is on the panel that clearly does not include the ** listing. We have helped thousands of people safely install these panels off-grid and they are working great for our customers. We stated in the listing clearly how these panels needed to be used. In our terms and conditions (which we supply in each quote and sales order) it says "SanTan Solar will pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product received, or for any ************** you did not order. For all other reasons, customers are responsible for the return shipping fees." and "Returned orders may be subject to a 30% restocking fee." The terms and conditions were available to be viewed before purchasing with us. I'm sorry these panels were not what you were looking for.

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.