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Find a Location

Earnhardt Chrysler Jeep Dodge Ram has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforEarnhardt Chrysler Jeep Dodge Ram

    New Car Dealers

    At-a-glance

    Customer Reviews

    1.57/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    28 complaints closed in last 3 years

    13 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1521 E Drivers Way, Gilbert, AZ 85297-0402
    BBB File Opened:
    8/1/1971
    Years in Business:
    37
    Business Started:
    9/1/1986
    Business Started Locally:
    9/1/1986
    Business Incorporated:
    9/25/1986
    Type of Entity:
    Corporation
    Alternate Business Name
    • Earnhardt Gilbert Dodge, Inc.
    Business Management
    • Mr. Hal J. Earnhardt III, President
    • Mr. Frank Armani, General Manager
    • Ms. Colleen Murphy, Special Finance Director
    Additional Contact Information

    Fax Numbers

    • (480) 497-7230
      Primary Fax

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    28 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/17/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased a 2021 Ram 1500 from this dealership in Nov 2021. It has about ****** miles on it and is still under warranty. On 05/14/2024 I parked a a local ******* and when I came back out the battery was completely dead. Their auto service **** checked my battery with an analyzer and determined that it was completely dead and had to be replaced. As the dealership is ***************************************************************************************************************** traffic so I elected to have ******* replace it. As soon as I restarted the truck every warning light on the dash lit up. I called the dealership and they told me it probably just needed to have the system reset which was a simple matter and could be done quickly. She noted that the truck was still under warranty. I drove it to the dealership immediately and was told there was a $200 dollar diagnostic fee if its determined the problem isnt under warranty. I agreed as I knew the trucks warranty was still in effect. After they checked it out they told me that the new trucks and cars have to have the entire system completely recalibrated anytime the battery goes dead, is disconnected or replaced and that it would have to be done even if THEY replaced the battery. They stated that was a vehicle design issue. They claimed that had I not replaced the battery yet, the recalibration or diagnostic cost would be covered by the batterys warranty but since I had already replaced it I would have to pay the fee to get it recalibrated. Since the dealership stated that the problem lies with a design issue of the vehicle not the battery, the fees should be covered by the vehicles factory warranty and not dependent on the batterys warranty. They required that I pay the $200 fee.

    Customer Reviews

    7 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chrystie P

    1 star

    05/21/2024

    I took my vehicle in for a service light. It was under warranty so they provided a rental while it was being fixed. They said 48 hrs. Sent me a text saying that I can check vehicle status through that text. I hadnt heard from them after 48 hours so I txt that number Saturday morning. No response. I figured they are still working on it. I dont have time to babysit them. I text again Monday through the form of communication they gave me. No response. I called they said its done. I couldnt pick it up because I was at work and had to wait until the next day. I get a call from enterprise that they stopped paying on the rental 5 days prior. I called the dealership and they said that it was done on the 15th. We are on the 21st!!! They said they called and left a message. I dont have a message but apparently thats all you get. One call. Now rental company is charging me for the rental. Told the dealership I messaged them and they didnt respond otherwise I would have dropped the rental off and got my car back. He said it was the weekend and your service advisor was gone. No one will manage others accounts?! They wont take accountability for not responding to the form of communication that they gave. You have to babysit them. So now I have to pay for the rental. The wouldnt budge saying they called and left a message. One time. That I did not get!!! I have never seen horrible customer service like this in my life. I was willing to pay for the day that was I between their call and my message. They said that they werent paying any of it. I wonder how long until they just keep my car without reaching out.

    Local BBB

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