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Find a Location

A & D Landscape Install And Design LLC has 1 locations, listed below.

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    Business ProfileforA & D Landscape Install And Design LLC

    Landscape Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/27/2024

    Years in Business: 4

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers hardscaping and irrigation contractor services.

    Business Details

    Location of This Business
    Gilbert, AZ 85234-3616
    BBB File Opened:
    2/10/2022
    Years in Business:
    4
    Business Started:
    4/24/2020
    Business Incorporated:
    4/24/2020
    Accredited Since:
    3/27/2024
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Alexandra M Cartensen, Member
    Contact Information

    Principal

    • Ms. Alexandra M Cartensen, Member

    Customer Contact

    • Ms. Alexandra M Cartensen, Member

    Industry Tip

    BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/14/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    The job taken over a month and wasnt fully completed it was guaranteed by owner it will take 5 days starting September 24,2023 but they started beginning of October 2023 The first day was the only day they came bright and early and other days came when they wanted and left by 2 or 3pm. The total was *********. Before the start of the job, we given them $6,000 in a cashiers check with the agreement to do payments of ***** until the remaining ***** was satisfied. On October 19 we were promised the job would be completed this day. The workers were there all day to complete the job and the owner came by to check and guaranteed the job would be completed that day. The owner asked what type of palm tree we would like and we all agreed on a dwarf palm tree and the owner left. The afternoon of October 19,2023 completed a walk through and there was a section of gravel missing and no palm tree The planter still needed to be water proofed and the water lines needed to be added to the planter and for the plam tree, the entry gate was the wrong side and was sent back for the correct one. The main worker reassured he will be back Friday October 20,2023 as they were starting a new job near by our home. The main worker left the water proofing and the hinges to the gate on our patio table. Three weeks passed and no one communicated anything. A week prior to an inspection from the state to become a child provider home was November 7,2023 we text the owner to ask if materials were in, and he said yes they will be by 11/7/2023. We failed my inspection because of no entry gate and a safety issue for a child having access to the lake behind our house. We paid for more gravel out of our own pocket and paid for additonal materials and a gate to finish up our yard. So a promise of 5 days of completion turned into a job abandoned and no communication from anyone at A&Dlandscape. The remaining balance left is ***** which at this point we will not pay because we completed it ourselves.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

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