Complaints
This profile includes complaints for Isagenix's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and am ok with their explanation.
Regards,
**** *******
tomers who rely on consistent servings and value
Business Response
Date: 07/16/2025
Dear Mr. ******************** you for your inquiry and for being a valued Isagenix customer.
It appears youre comparing the serving sizes of two different IsaLean Shake flavors: Chocolate Mint and Strawberry. While both fall under the same product line, serving sizes may vary slightly between flavors. This is due to differences in the types and amounts of flavoring ingredients used. For instance, the Chocolate Mint flavor includes cocoa powder, which contributes to a slightly higher serving weight.
Regarding the net weight of the products, it is calculated based on the serving size multiplied by the number of servings per container:
Chocolate Mint: 59g x 14 servings = 826g net weight
Strawberry: 58g x 14 servings = 812g net weightThe scoop included in each canister is carefully calibrated to reflect the intended serving size and is suitable for both 58g and 59g servings. We hope this explanation provides clarity. We truly appreciate your business and wish you all the best on your wellness journey.
Sincerely,
***** ********
Director of Global Compliance and Fraud
Initial Complaint
Date:11/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had to return two orders due to poor products. I called and emailed they have claimed to have called me which they did not. I was owed a coupon for next order and they closed my account because I returned their used nasty productsBusiness Response
Date: 11/16/2023
Dear ******************,
I am writing in response to ***************************** recent complaint filed with the Better Business Bureau regarding Isagenix. We appreciate the BBB bringing this matter to our attention and allowing us an opportunity to address the concerns raised.
Isagenix has conducted a thorough review of ********************** account in light of issues that were brought to our attention. Our investigation revealed repeated abuse of the Isagenix Returns and Refund Policy, along with clear instances of manipulation over a two-year period. Due to the gravity of these infractions, we have closed ********************** account, and he is no longer a customer of **********************.
Throughout ********************** tenure with Isagenix, we made numerous exceptions and went above and beyond in our efforts to accommodate his needs. Unfortunately, the manipulation and misuse of our Returns policy became evident, leading to our decision.
We appreciate his past business and wish him the best.
Sincerely,***************************
Director of Global Compliance
Initial Complaint
Date:07/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. I consider this complaint resolved.
Regards,
****************************
f product that I returned and isagenix acknowledged receipt of. I just want a refund. My Isagenix account number is ********. Thank you for your time and attention to this matter.Business Response
Date: 05/28/2024
Dear ******************,
I apologize for the delay in responding to your message, as it was overlooked last year. Upon reviewing your complaint, I found that two refunds were processed as requested: $329.29 on 7/3/23 and $277.26 on 11/16/23.
We sincerely apologize for the subpar service you experienced, which did not meet our high standards. Please know that we have taken corrective measures to improve our service.
We hope this resolves your complaint, and we wish you all the best.Sincerely,
***************************
Director of Global Compliance and Fraud
Initial Complaint
Date:12/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Daniella Peer
g that everyone is in different stages of their journey and can't order all the time? Is it just greed that they discard seldom purchasers? Isn't a purchase a purchase and it brings money to the company? It's just so callous. Their products are extremely expensive so I'm not able to order as often as I'd like but they are my go-to when I can afford it, however not if they keep closing my account.Business Response
Date: 12/20/2022
Dear Ms. ********************* appreciate your business. Isagenix has reviewed your request and made the exception to reinstate your account. As stated in the Isagenix Policies & Procedures (P&Ps), accounts that have been inactive for 12 months are closed. However, we are willing to and have made an exception.
Please refer to the P&PS to understand how to keep your account active. Or please feel free to contact us at ***************************************** if you have any questions. We wish you all the best and hope you continue to enjoy our products.
Sincerely,***************************
Director of Global Compliance
Isagenix International
Initial Complaint
Date:10/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
th goes by but no refund was issued. I emailed them twice since then, no reply. I contacted AMEX, and they said they reached out to isagenix, who said They havent received the box/return. Which is completely untrue because my ***** tracking number is proof that it was indeed delivered on August 19 2022 at 1:41 pm. This is straight up theft! I returned the package but my money wasnt refunded to me. I demand my refund! The full amount of $183.35.Business Response
Date: 11/02/2022
Dear **************,
Having reviewed your complaint, we promptly processed a refund for the full amount of your order as requested ($234.95). We sincerely apologize for the subpar service you experienced, which fell below the high standard for which we strive. Please know that we have taken corrective steps to ensure the service we provide our customers improves.
We trust the aforementioned resolves your complaint, and we wish you the very best.Sincerely,
***************************
Director of Global Compliance
Isagenix International
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