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Business Profile

Air Conditioning Contractors

R & B Heating & Cooling
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June I had a new HVAC system installed here at my residence in ******. ******************** installed the system and it seemed to be functioning. Soon realized the summer temp would not go below 80 degrees. And now that the weather is getting cooler, I turned on the heat setting on the Ecobee and was horrified to feel freezing cold air coming out of the vents. The next morning the temperature in my house was 38 degrees--one degree warmer than the interior of my refigerator. I contacted ******************** on that day (approx Oct. 31) and was told (by him, personally) he'd come back up to resolve the problem. I have called two or three more times to try to schedule a date and it's just crickets. I feel he has no intention of coming back up so I'd like him to pay for another company to come up and install the proper amount of freon as well as fix the control wiring or whatever so when it's set to "HEAT," heat actually comes out instead of freezing air.

    Business Response

    Date: 10/03/2024

     In regards to the reference to customer ***** ****** the problem with the Ac / heating system was a problem  in the programming in the smart thermostat was not programed correctly when the call for heat the unit was actually bringing on the ac . After reprogramming the thermostat control the system then was heating when call for heat.

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