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Business Profile

Windshield Replacements

Auto Glass 2020

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Replacements.

Complaints

This profile includes complaints for Auto Glass 2020's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 38 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December ******, I had 3 windshields replaced by this company. They rebated me $367 by check almost 3 weeks later. I deposited it into my account and it bounced!! When I called the corporate office they gave me a sob story that the owner was going through a divorce and they didnt have the money to pay everybody including their workers. I was contacting the same person over and over again getting the same results. I work a lot so I dont have time to sit on the phone and wait for phone calls, but I never received a phone call. Again, I have started trying to get my money that they owe me plus the bounce check fee of the $15. I called today and was told oh now the money is held up in court. If you were supposed to be paid prior to January you have to wait for the funds to be released. I just want what was promised to me when I got the windshield replaced and the money that I was charged from the bounce check of$15. I also would like some higher-*** to call me to wire me or Zelle me money some way shape or form as I do not trust them sending me a check as it may bounce again.

    • Initial Complaint

      Date:10/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to Auto 2020 glass to replace my windshield of my 2023 Tesla Y. They stated upon completion I would be given a $200 check. Never informed it would be a rebate. On 8/2/2025 they replaced the windshield. I have glass coverage. Later, they said it was a rebate and could take 4-6 weeks top. Today I called to inquire about rebate (2 months later) the guy sounded under the influence and state he will make sure the door is closed and I never get my money. I am 49 years old and have never complained about a company in my life. They need to be held responsible for fraud. What ever I can do to report this issue and prevent it from happening to the next person.Please call or email anytime with questions. I would still like my $200 that I was told I would be getting.

    • Initial Complaint

      Date:09/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 21, I had them come out and replaced my window. I paid $740 afterwards I started having a code pop-up saying that there was malfunction. I took it in there and they have attempted to fix it a couple of times, but its still not fixing the problem. I wentin today and the coat is still popping and now they are refusing to replace it because they are saying that it is my fault And now Im having to take my car to a different auto shop and repay for the damages that they have caused to my car . Myself and my husband has tried contacting them several times and they are declining our phone calls now.. this is a very corrupt business and they need to be shut down for their practices and how they treat people and how theyre shady businesses. Have a lawyer and plan on going to Court.

    • Initial Complaint

      Date:08/11/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my windshield replaced by them. I was told there was fraud on their accounts. That was back in February fast forward to July. I finally call them and their like talk to our warranty department. I got an email saying they would pay me in ***** days. It has been almost 40 days and nothing. This company will do the job and never deliver on what they promise.

    • Initial Complaint

      Date:08/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 12, 2025: AutoGlass 2020 attempted calibration twice and failed. Their technician stated the windshield bracket was defective and would require a replacement.August 5, 8, and 12: Replacement appointments were repeatedly scheduled and rescheduled due to delays and wrong parts being ordered.August 8: I canceled the service due to the repeated delays and incomplete work. The General Manager admitted calibration was incomplete but refused to refund the installation portion, despite the service being defective and incomplete.During an August 8 recorded call, the General Manager also threatened to file a mechanics lien if I disputed the charge with my credit card company even though I offered to return the glass once replaced. This appears to be an intimidation tactic to discourage me from exercising my dispute rights.

    • Initial Complaint

      Date:07/18/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a windshield replaced on my car by this company in April of 2025. As you can see in the text evidence submitted they were supposed to rebate ne $125 for this business. I have contacted them several times and spoke to them and the answer always has been we're sending them out. It's been 3 months so far and I have not received any rebate. Last time I called they wanted me to fill out another online form on their website and I also did that. There are numerous accounts on ****** and yelp showing the same exact experience.

    • Initial Complaint

      Date:07/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a service rendered and got a windshield replacement. The service was subpar and the promised rebate from my windshield was never given I had filled out their form and called multiple times and got the runaround. I left a review and come to find out they promised alot of rebates from the service and refused to give them to the people getting the service done. This is fraudulent its plastered all over their website and they took advantage of insurance company and their customers.

    • Initial Complaint

      Date:07/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a complete scam. I was promised a rebate and it's been almost 7 weeks and still haven't received anything despite me contacting the owner *****. Additionally, the technician that was here broke my rear view mirror mount. I would NOT recommend this place to anyone! ***** keeps dragging me along with excuses. It's kind of ironic when I was going with a different company she texted me all these warnings of scams....turns out her company is a scam!

    • Initial Complaint

      Date:07/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted auto glass 2020 to replace my windshield and was promised an incentive of $200. My windshield was installed on April 10. I have followed up multiple times and Im constantly given the runaround told to leave messages told to register online and Im even told that II contracted auto glass 2020 to replace my windshield and was promised a incentive of $200. My windshield was installed on April 10. I havefollowed up multiple times and Im constantly given the runaround told to leave messages told to register online and Im even told that I would receive my Incentive via an email gift card. However, no one ever returned my calls upon leaving messages when I do speak to a customer service agent, Im often timestreated extremely and of course I have not received an E gift card as promised.. I want this business to understand that they cannot make fake promises to customers. They need to provide what was promised and agreed upon.

    • Initial Complaint

      Date:07/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company name: auto glass 2020 (********)Service received: Windshield replacement (Tesla Model Y)Date of completion: approx. 5 weeks ago]Rebate promised: $300 ??? Issue ******************* initially contacted me with aggressive sales tactics, including voice notes and promises of a $250 rebate and free chip repair.After multiple cancellations:1st appointment canceled last-minute due to a damaged windshield.2nd appointment canceled without notice because the technician claimed he didnt know it was a Tesla.This wasted two full days, as I was given large, vague arrival windows.After expressing frustration and intent to cancel, I was persuaded to continue with the promise of:An increased rebate of $300 An expedited rebate process, to be initiated as soon as the work was completed ??? Post-Service Problems:The windshield was eventually installed and recalibrated.Its now been 5 weeks since service completion and the rebate has not been processed.Ive contacted the business multiple times:The owners wife, *****, responded coldly, stating it typically takes 46 weeks and offered no help when reminded that I was promised expedited handling.She referred me to another staff member who also did not provide a timeline or resolution.Other customers have left similar reviews on Yelp and the BBB stating the same issue weeks or months of delays with no rebate issued.The company now claims theyre a small family business facing financial difficulty and do not have funds to pay out all rebates at once.??? Complaint Goal:I am seeking:Immediate processing and delivery of the promised $300 rebate Accountability for false advertising and bait-and-switch tactics Public awareness that this company is offering rebates they are not currently able to fulfill

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