Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Find local businesses
Share
Business Profile

Windshield Replacements

Auto Glass 2020

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Replacements.

Complaints

This profile includes complaints for Auto Glass 2020's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Auto Glass 2020 has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 41 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Auto glass 2020 came and replaced 2 of my windshields. An incentive was promised $250 per windshield I believe. On the phone the impression was given that you would receive this at the time of the appointment. Once the windshield was completed they gave me a QR code and said I had to put in for it and it could take up to 30 days. It has now been 3 months and I have not received anything. I have called 3 times and get the run around each time. I see this same complaint on the BBB website multiple times. Why has nothing been done to stop this company from false advertising? It cannot be legal to promise a customer something and not deliver when they receive payment from our insurance companies. At the least I would like the incentive promised, but that does nothing to stop this company from defrauding other customers.

    • Initial Complaint

      Date:11/01/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DECEPTIVE BUSINESS PRACTICE:Auto Glass 2020 promised a $150 rebate. This was my main reason for choosing this company. (Yes they installed my windshield July 15th 2025. Its now Nov 1st, 2025. Their rebate confirmation email states a ***** day wait for rebate. Math aint adding up. STILL NO REBATE. Ive called 4 times. Theyve told me on the 1st and second call and recent call that theyre just refilling the rebate account Only lies, runarounds, and sent to voicemail after waiting for rebate manager for 30 mins. I believe this is part of their actual business model and must be stopped. Needless to say so much time wasted.

    • Initial Complaint

      Date:10/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 27 2025 received service of windshield replacement. Was told the rebate would take 14 days to receive. It is now Oct 17th and I have not received the rebate. I have called multiple times and confirmed they put the claim with my insurance and my car insurance Progressive has paid them. They are scamming customers and billing insurances without following through on payment.

    • Initial Complaint

      Date:10/16/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business offers a rebate on windshield replacement within 30 to 45 days. Business refuses to honor their word to numerous customers. My claim is at 80 days and now the business refuses to answer the phone. Business has multiple negative reviews for same reason. Business is scamming customers with substandard products(windshields) that fail or are already cracked on install. Owner complains he cant pay however continues to install below market glass in vehicles.

    • Initial Complaint

      Date:10/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December ******, I had 3 windshields replaced by this company. They rebated me $367 by check almost 3 weeks later. I deposited it into my account and it bounced!! When I called the corporate office they gave me a sob story that the owner was going through a divorce and they didnt have the money to pay everybody including their workers. I was contacting the same person over and over again getting the same results. I work a lot so I dont have time to sit on the phone and wait for phone calls, but I never received a phone call. Again, I have started trying to get my money that they owe me plus the bounce check fee of the $15. I called today and was told oh now the money is held up in court. If you were supposed to be paid prior to January you have to wait for the funds to be released. I just want what was promised to me when I got the windshield replaced and the money that I was charged from the bounce check of$15. I also would like some higher-*** to call me to wire me or Zelle me money some way shape or form as I do not trust them sending me a check as it may bounce again.

    • Initial Complaint

      Date:10/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to Auto 2020 glass to replace my windshield of my 2023 Tesla Y. They stated upon completion I would be given a $200 check. Never informed it would be a rebate. On 8/2/2025 they replaced the windshield. I have glass coverage. Later, they said it was a rebate and could take 4-6 weeks top. Today I called to inquire about rebate (2 months later) the guy sounded under the influence and state he will make sure the door is closed and I never get my money. I am 49 years old and have never complained about a company in my life. They need to be held responsible for fraud. What ever I can do to report this issue and prevent it from happening to the next person.Please call or email anytime with questions. I would still like my $200 that I was told I would be getting.

    • Initial Complaint

      Date:09/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 21, I had them come out and replaced my window. I paid $740 afterwards I started having a code pop-up saying that there was malfunction. I took it in there and they have attempted to fix it a couple of times, but its still not fixing the problem. I wentin today and the coat is still popping and now they are refusing to replace it because they are saying that it is my fault And now Im having to take my car to a different auto shop and repay for the damages that they have caused to my car . Myself and my husband has tried contacting them several times and they are declining our phone calls now.. this is a very corrupt business and they need to be shut down for their practices and how they treat people and how theyre shady businesses. Have a lawyer and plan on going to Court.

    • Initial Complaint

      Date:08/11/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my windshield replaced by them. I was told there was fraud on their accounts. That was back in February fast forward to July. I finally call them and their like talk to our warranty department. I got an email saying they would pay me in ***** days. It has been almost 40 days and nothing. This company will do the job and never deliver on what they promise.

    • Initial Complaint

      Date:08/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 12, 2025: AutoGlass 2020 attempted calibration twice and failed. Their technician stated the windshield bracket was defective and would require a replacement.August 5, 8, and 12: Replacement appointments were repeatedly scheduled and rescheduled due to delays and wrong parts being ordered.August 8: I canceled the service due to the repeated delays and incomplete work. The General Manager admitted calibration was incomplete but refused to refund the installation portion, despite the service being defective and incomplete.During an August 8 recorded call, the General Manager also threatened to file a mechanics lien if I disputed the charge with my credit card company even though I offered to return the glass once replaced. This appears to be an intimidation tactic to discourage me from exercising my dispute rights.

    • Initial Complaint

      Date:07/18/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a windshield replaced on my car by this company in April of 2025. As you can see in the text evidence submitted they were supposed to rebate ne $125 for this business. I have contacted them several times and spoke to them and the answer always has been we're sending them out. It's been 3 months so far and I have not received any rebate. Last time I called they wanted me to fill out another online form on their website and I also did that. There are numerous accounts on ****** and yelp showing the same exact experience.

    Auto Glass 2020 is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.