Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Windshield Replacements

Auto Glass 2020

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Replacements.

Complaints

This profile includes complaints for Auto Glass 2020's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Auto Glass 2020 has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I trusted them to replace my windshield in October 2024. In November I received an incentive check that bounced, which led to a bank fee and completely threw off my finances that week. I also contacted them about chips in my paint during the install.I have called/emailed/texted them repeatedlyjust to get excuses, no follow-through, and no resolution.This has been stressful, frustrating, and shows a total lack of professionalism. They are failing to honor their commitment to the customer.

    • Initial Complaint

      Date:06/21/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company replaced the windshield on both my vehicles back in December 2024 with the promise of a 250 dollar incentive per vehicle (500 dollars total). It is now June and still have not received anything. Multiple attempts to collect my incentive have been unsuccessful with the business giving me the run around. This business is deceiving and untruthful. Civil suit will be taken next.

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was promised 2 months ago an 250$ incentive for windshield replacement and still have yet to receive anything. I have called about 50 times within the last 2 months. I am getting no results on this and need help on what I was promised. Thank you!!!

    • Initial Complaint

      Date:06/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction December 11, 2024 Amount paid $1388.12 They committed to a $188 rebate.Never received rebate I made several calls each time I was told I would receive a check/rebate in the mail. Each time I was told they were slow on checks due to inside fraud. I never received my rebate.

    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tuesday May 27th 2025 Through my insurance company *********(************************) and the company Auto Glass 2020 I filed a claim to have my windshield replaced. Based on that claim I was told I would receive $165 on the day of installation(05/27/2025). The employee of Auto Glass 2020 did not pay us on this date, and still hasnt. The name of the employee is Cash. Since this event he has reached out with every excuse in the world. On top of that he keeps demanding that I, as well as my friends and family write positive reviews in exchange for payment, which was never previously discussed. He also, for some reason continues to attempt to have me do his yard work for money. Not only insane, but never previously discussed and shocking unprofessional. I have since read this companys reviews, which are all very similar and scary. I have had chipped windshield issues many times over the years, have gone through other companies, and never ever experienced anything like this

    • Initial Complaint

      Date:05/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello on April 15th 2025 I had Autoglass 2020 install 2 windshield on my vehicles. And was promised an incentive check of $250.00. After they installed the windshields I have been given the run around and promised multiple times that my check would be mailed out and they would call when its in the mail. This has been going on for weeks and has still yet to be resolved. Based off of how Ive been treated I wouldnt want my worst enemy to do business with this scamy company.

    • Initial Complaint

      Date:05/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 05/01/25 @ 8:55am I spoke with **** **** who explained everything in detail with the lifetime warranty and lifetime chip repairs. **** stated that I would receive a check for $200.00, and that if the tech did not have the check at the time of the install of the new windshield that it would be mailed out the next day. My windshield was replaced on 05/02/25 and the tech did not have the check. I called **** back at 4:29pm on the same day as I had some questions, and I left a message, and no call back received. On 05/09/25 @ 1:30pm, left message and no call back. on 05/10/25 @ 9:35am received text message from Manager ***** stating that he was reaching out to let me know once my $200 rebate gets sent out, I will get contacted back with the check # sent and to reach out any time if I had some questions. I texted back @ 12:46pm stating thank you for reaching out and letting me know. On 05/15/25 @ 6:21pm I sent ***** a text wanting to follow-up on the check and the date that I got the windshield replaced. and no return message or call. On 05/21/25 @ 11:44am I called and spoke with ***** who had me on hold from 11:44am-11:58am who came back and told me that they no longer send out checks and that a link would be sent to my email for a debit card (which I thought was strange), I asked when did this take place as I had not received note of this, and he could not supply an answer. He verified my email which was incorrect, so I gave him the correct email and asked him to read it back to me, which he did. He stated that I should receive an email here shortly and was brushing me off the phone. I never received an email and looking on here I will not receive an email. I also called Auto Glass 2020 LLC, and you push 3 for incentive, and a recording comes on to say that they are having a huge delay, and you can leave a message or send an email to *********************************** with your information and a check will be sent out to you. I have yet to receive a response.

    • Initial Complaint

      Date:05/05/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Jan they filed a replacement claim with my insurance company with the promise of 225 dollar incentive to myself, now have refused to even give a call back but have called multiple times to see if I need a new windshield, the big issue is on top of that they had employee take my info and start calling from a new company regularly... She got mad when I called them to let them know and when I tried to speak to a manager was told I would get a call back and never did... Both issues they refuse to address and just say the appropriate person isn't available and will call back but never happens

      Business Response

      Date: 05/13/2025

      We sincerely apologize for the frustration and inconvenience you've experienced.
      We want to acknowledge your concerns and offer a clear explanation. The individual who initially took your information was a former employee who acted outside of company policy and without authorization. We take this matter very seriously and are actively pursuing appropriate legal action against this individual for misusing customer information after their departure from our organization.
      In addition, our company is currently undergoing an internal restructure, which has temporarily affected our response times and communication flow. However, this is not an excuse for the lack of follow-up youve received. We recognize how important timely and respectful communication is and regret that we did not meet that standard in your case.
      As for the incentive, our company owner will be reaching out to you directly to discuss and resolve this matter. We want to ensure you're treated fairly and receive the follow-through you were promised.
      Again, we apologize for the inconvenience and appreciate your patience while we work to make this right.

      Customer Answer

      Date: 05/13/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      **** ********

       

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Auto glass 2020 offered $180 cash back for fixing my windshield under insurance which they advertised on ******, on 4/3/25 they got it done and the technician told me that I have to call in to get the cash rebate, I have been call at least 10 times, they sent me around like managers, I left many messages, talked to many people, still no one can solve the problem. It is scamming to the customer and false advertising.

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or around December 3, 2024, Auto Glass 2020 reached out to me via text and phone call and asked if I needed my auto glass repaired. The sales representative, *****, stated they are giving $100.00 incentives if I booked and completed the repairs. I have done this in the past and thought nothing of it, at the time. The repair person came out and replaced the glass with a cheaper glass and failed to give me the $100.00 incentive at the time of install. I contacted Auto Glass 2020 and they stated they would be sending out the incentive check within a couple of days. I asked them about the cheaper glass and they stated the representative didn't request the correct glass, but they would get me on the flip side as they were not going to replace it with the correct glass. I waited for a week or two and still hadn't received the incentive check. I called and spoke to ***** and he said he would send me out a check as soon as possible as they were having issues with their bank. I received a check around Dec 24, 2024 and deposited the check. A couple of days later the check was send back insufficient funds. I called ***** and he said his account was on hold. He stated they would take care of the issue as soon as possible. I have yet to receive my $100.00 incentive check and the bank fee of $15.00. I have called over 15 times to resolve this matter. They have excuse after excuse each time I call. I noticed on **** other customers are having the same issue that dates back over a year, so that tells me they are not holding up to their advertising of money back incentives if you replace auto glass with them. I would like to receive my incentive plus bank fees as they promised. In addition, I don't want this to occur to other consumers. Thank you in advance for your time and support in this matter. Have a great day.Auto Glass 2020 ************************************************************************************ ************

    Auto Glass 2020 is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.