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Business Profile

Weather Instruments

Ambient Weather

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weather Instruments.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part from Ambient Weather (order number ********** which shipped Dec 13, 2024 via *** ((tracking number 1Z88YY101294180893.) On Dec 16, 2024 ************ showed the part at **************** (approximately 20 miles from my home) but delivery is delayed. As of this time, delivery is still delayed.I contacted Ambient Weather (I believe it was on Dec 30) and they told me they shipped the part and it was no longer their concern. I tried calling *** but could not talk to a live person and the automated response was no help. I emailed *** customer service twice, but no response. In summary, I paid Ambient for a part, I have not received, and they absolve themselves saying I must work the problem out with ***. I cannot get *** to give me any useful information or return my email inquiries.

    Business Response

    Date: 01/08/2025

    The Customer was contacted by ******************** directly today to the above phone number provided. The Customer stated that he Did not contact us, but was in contact with *** customer service regarding this issue. We have entered this order to be reshipped out today and the customer is very happy with this resolution and informed us they would like to drop this BBB complaint.

    Thank You,

    Ambient Weather

  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a weather station as a gift to my husband. We set it up on Sunday. The unit is not fully functional. I have called two days in a row to the business phone number listed on their website & in your database. I have called during their supposed "business hours" of 8-3 PM Mountain Time. The recording says the business is closed at this time and leave a message. I have called at the beginning of their day and at the end of their day. Same message. I have left messages each day both with the Sales team and Tech Support team. I have left an email message. I received and automated message back and then nothing more. It is a brand new and expensive piece of equipment that is not fully functional. I cannot even send it back because I need an RMA and no one will answer the phones. I don't want a technical product that doesn't work properly and has ZERO support. I paid for a fully functioning product. Now I just want a refund since they cannot support the products they sell. When I left them a review, it changed my rating to 5 stars with no option to change it 1 star. The company is a scam. I took video of the process.

    Business Response

    Date: 06/18/2024

    We are sorry to hear you are having issues setting up your new weather station.Our office was closed yesterday in observance of Juneteenth. A member of our support team is responding to your ticket ****** that you submitted today to assist you.

     

    Thank you,

    Ambient Weather

Ambient Weather is NOT a BBB Accredited Business.

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