Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Storage Units

PODS Moving & Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Patricia S

    Date: 06/22/2023

    We ordered a 16' *** for a move to ******* in March 2023. It was delivered as promised to our home in ******* area, loaded and picked up as promised and put in ***'s storage as agreed. Storage fee was put on autopay from my bank. All is well so far. Purchased home in ******* and try to make arrangements for *** to be delivered to our house in June. When speaking to customer service rep I was told the transportation and delivery fee has increased over $2,500 from original price given in March. After quite a "discussion" with customer rep, then supervisor, was told would receive call back in ***** hrs. Rec'd call back with new price that was $1,000 off of new price, we agreed to this **** Made arrangements for pick up from storage on 6-9 from ** storage and deliver to ******* home ****. Money was immediately taken from ck acct for transportation of ***. Waited all day in our empty house called in afternoon for expected delivery time and was told it was still in **. Reason given was storage wasn't paid. After "discussion" and proving it was on autopay, therefore paid, new reason given I didn't sign form that I authorized "long distance transportation!! When scheduling delivery I made sure to ask if they had everything necessary and was assured yes. After another "discussion", that was dropped and new delivery date of July 3. Checked my bank today and found ***s has taken another $1,396.36 for storage!! I did not authorize this payment/withdrawal and put a dispute with bank. Praying I get the *** delivered July 3 with all my household goods and furniture.

PODS Moving & Storage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.