Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pods Moving and Storage in ******** ** packed up my stuff 3yrs ago in Gilbert ** and put in storage in ******** **. I told them I was moving to zip code 86005/86001 which is Flagstaff ** which is in same state and only ******* miles away. I did not have a full address of where delivery would be because I didnt have a place to live yet. I lost my home and job because of 2020. So its been 3yrs of just sleeping on couches and now I want my stuff. I have called to get my stuff delivered to ********* ** now to another cheaper storage facility up in ********* ** so I can go thru my stuff in cooler weather as ******** is 115 degrees all summer. Ive been trying to get my stuff delivered. At first PODS told me they cant deliver cause seasonal. So Ive waited til April. Then they told me they can deliver but it will cost me a total of $2,700 for EACH storage container to be delivered. I have 2. So that would be Grand Total of $5,400.00 for going ******* miles which is highway robbery! I cant afford that and as a 63 yr old woman I cannot go down to 115 degrees in ******** and go thru my stuff and try to get it all delivered myself. I feel they are holding my things for randsom. Please please help. Ive been fighting with PODS since April 2024 and its July 2024 now. Im old and just need a reasonable price to get my stuff delivered instate at only ******* miles away! I am alone and do not have anyone to help me. Ive been paying them for 3 yrs faithfully and on time. All I want is my stuff delivered for a REASONABLE price for delivery 2 containers ******* miles only. I was expecting $500-$1000 for BOTH containers not $5400 for both to be delivered. If I would have known that I would have gone with another moving/storage company! Ive already paid them for packing and pickup which was about $500 I think and been paying approx $450/mos for 3 1/2 yrs for an approx total of $16,200.00.

• Initial Complaint

  Date:06/18/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am making a long distance move. I ordered (1) 16' container from PODS and 3 Relocubes from U~PACK. I sold my house and have moved out. ***** delivered as promised and smoothly picked up the items as in the contract. I called them for pickup at 4:30 PM on Thursday and they arrived promptly on Friday around noon, picking up all 3 containers. NO issue.... PODS, however....My realtor is now being contacted continuously by the homebuyer who is LIVID because the 16' PODS container is still sitting in the front yard. It was scheduled to be picked up on Friday ~ it is now Monday. Upon reviewing my banking statements, it certainly was quickly billed to my account on Thursday for almost $3000 which was due UPON PICKUP. I have called numerous times, sat on hold for over an hour ~ I called again and chose the "call me back" option twice. Both times I finally did get a callback, I was told to hold on while they "check on things," only to be hung up on each time. I wonder how long it will remain in the yard and continue to upset the homebuyer? I called the bank to dispute the charge. It may be my only recourse to try and light a fire under them to pick up their PODS container. Not even sure how the rest of the transaction will go. ????I can tell you, though, I definitely DO NOT recommend them and would NEVER use this poor excuse for a moving company again.Date of experience: June 15, 2023 Billed $656.60 on 6/6/23 agreed upon delivery ~ container was delivered on 6/7/23 Billed $2926 on 6/9;23 agreed UPON PICKUP ~ this container is still at my previous address and the homebuyers are LIVID Since the container is packed, my only solution would be to have it picked up ~ I am sorry I used this company and do not expect a good outcome even after it is finally picked up. Thank you for anything you can do. I guess it is my fault for not checking reviews prior to booking this move. Have a nice day.