Complaints
This profile includes complaints for Elevation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 165 total complaints in the last 3 years.
- 22 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In February we had someone come out to quote us. He quotes us very high and said to look around for other quotes. We did and found that another person from the same company quotes us $9,000 less for the same exact thing. It took them about a month to figure out what happened and finally gave us the lower price. They contracted the work out by ver unprofessional people who were rude and never told us when they were coming or when they were completed. Just left and came as they pleased. Now that everything is up and the final inspection was done, after me pushing them and calling to get it done..the ****** approval was needed and they didnt turn in the paperwork until after I called the company and emailed them for a month. ****** denied the claim because they needed the permit which Elevation lost. Elevation has still not found my paperwork and they do not know how to contact the city to get another permit, so 5 month later and they do not know what to do or how to compensate us for their delays. We are paying for the solar panels and for our electric bill going on 3 months and they still do not have any answers for us as to when our solar will be able to be turned on.
Business Response
Date: 09/07/2022
Hello, we apologize for the delays and confusion to pass city inspection. We strive to deliver a great experience to all our customers and are sorry we fell short for you. With that said, we are happy that the system was activated in August and you can now enjoy the benefits of solar.
We agree it is fair to reimburse for the loan payments made before your system was activated. We will have a Manager call you today, 9/7, to discuss and make sure a check is sent to you. We hope now that you have an active system and the loan reimbursement addresses this complaint to your satisfaction.
Thanks,
Elevation
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.