Complaints

This profile includes complaints for Elevation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Elevation has 5 locations, listed below.

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  Elevation

  2425 S Stearman Dr Unit 220 Chandler, AZ 85286-5039

  
• 

  Elevation

  4350 Arville St #700 Las Vegas, NV 89103

• 

  Elevation Solar

  17806 W Interstate 10 Ste 300 San Antonio, TX 78257

  
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  Elevation

  2168 E Williams Field Rd Ste 210 Gilbert, AZ 85295-0743

  
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  Elevation Solar

  423 Keller Pkwy Ste B Keller, TX 76248

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint with the BBB about Elevation Solar. I filed a couple of months ago to which Elevation responded that they would have mt system up and running in approximately a week. This never happened. We had our system installed December 2021, recieved our approval from ******************** in May 2022, and still have no solar service. We have been round and round with the most incompetent people I have ever talked with. I never recieve call backs, and they seem to insulate the management from any communication. I have tried everything I can think of short of filing legal action to resolve this situation. It seems that after we paid cash for our system they moved on to the next victim. I believe that they are either fraudulent or just that inept that no one that I have spoken with can communicate to resolve the issue. I have personally spoken with Enphase to see if the software issue has been resolved for our system, which they have told me is updated. Over the past week I have spoken to three different employees at Elevation regarding this, all with a different story to tell. If tou are reading this, I strongly advise you to reconsider your Solar choices out there. My next stop will be the State Attorney General and the ***********

  

  Business Response

  Date: 10/18/2022

  Hello, we apologize for the delays and communication issues - we certainly fell short of your and our expectations for the type of service we strive to provide. We have sent ****, our Field Supervisor, to your home to make sure everything is ready for commissioning. He has confirmed the system is ready for commissioning. Your project was resubmitted to *** and they gave us a commissioning date of 10/26 at 8:45am. We will send **** back to your home for commissioning to ensure it passes and to activate your system at the same time.

  A manager will also be calling you today to answer any questions you may have. 

  Thanks,

  Elevation

  Customer Answer

  Date: 10/18/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:10/04/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13, 2021 my husband and I signed a contract for Elevation to install solar panels on our home. On May 28, 2021, we gave them a deposit of $7,756. In over a year and a half, nothing has happened; no progress has been made on the project. They also have had horrible communication. We want and deserve our full deposit back.

  

  Business Response

  Date: 10/24/2022

  Hello, we apologize for the poor experience you had that resulted in us losing your business. We met with Accounts Payable earlier this month and confirmed that a full refund was sent to you (records show it cleared the bank on 10/13). Please let us know if you have any outstanding questions or issues. 

  Thanks,

  Elevation