Business ProfileforArizona's Reliable Transmission's LLC

On July 10 I dropped my vehicle off to have the transmission rebuilt at Arizonas Reliable Transmissions. On July 13th the owner **** called with a total cost and I paid in full. $3971.53. He told us the car would be ready in about a week. Over the next several weeks, I called multiple times to check on the status of my vehicle, always receiving an answer along the lines of they need another part and it will be a few more days. On August ********************************************************************************* period to figure out if the fix had worked. They never said it was done or had us sign any paperwork confirming the work was done. We called that same day informing them the cars issues were worse than when we dropped it off. They told us to continue driving the car to break it in. On August 21, we took it back to the shop and told them we would no longer be driving the car since it was not fixed and we wouldnt be responsible for causing other issues by driving a car with a broken transmission. On September 5, **** called us and told us he had wrecked the car on a test drive. The car has been deemed a total loss. The insurance company is covering the value of the car however they will not reimburse us for the transmission work. **** has refused to refund us as well because he claims the work was done. **** had our vehicle for 8 weeks and continuously told us it wasnt fixed and they needed to replace something else. I never received word that the work was complete on my car. I dont believe I should be held responsible for the $3971.53 that I paid Arizonas Reliable Transmissions as he never delivered a rebuilt transmission to me.