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Business Profile

Air Conditioning Contractors

Goettl's High Desert Mechanical Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My upstairs heater stopped working and I called ******** for an appointment. It was explained clearly that there would be a $95 service charge which would be applied to the cost of any repair. I agreed.The tech arrived on-schedule and diagnosed my unit. He then presented me with two options: $500 to "repair DC wiring" or $1,400 to fix the wiring and replace a capacitor, which he suggested strongly.I was shocked at both estimates, the lowest being many times more than what I expected the repair to cost. I had also previously priced the capacitor in question for replacement at between $9.00 and $20.00.I am a tradesman myself and more than willing to pay for professional services and reasonable markup on parts, however the ******** quote amounted to between $500 and $1,300 per hour and the markup on parts at around 500%-1000%!I sent the tech away and agreed to the $95 service call for no ***********'s where it gets interesting, however; I looked the unit over myself and discovered that my wife had broken the wire from the thermostat to the unit in a somewhat obscure location. 5 minutes (no exaggeration) later, I had spliced the broken wires and the unit was operational again. Had I elected to completely replace the thermostat wire (4-wire cable) from thermostat to heater over a distance of about 20 feet, it may have taken another 30 to 40 minutes!******** is not just up-selling their product, they are guilty of egregious over-pricing and mis-representing the need for and extent of repair. My situation with ******** is no different from (nor quoted much less) than a mechanic recommending a transmission replacement when adding a quart or two of fluid would have done the job.Based on my experience, ******** is taking advantage of consumers by preying on their lack of knowledge regarding the systems in question. They have no ethics and should not be in business.

    Business Response

    Date: 10/25/2024

    This customer has been refunded.

  • Initial Complaint

    Date:06/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I only agreed to the $99 membership cost because I was scheduled on June 13 from 7 AM to 12 PM to have an HVAC check. I am having issues with my blower motor I am a person with a disability with medical documentation that states that I have to have fully working air conditioning due to my medical situation. Therefore I was OK with being scheduled on June 13th. I get a call today from a very rude representative in this business telling me that people with no AC are now priority, even though I was scheduled days ago for this appointment and they cant get to my house now until the FIRST of July. Otherwise I have to pay for a service call to have someone come out sooner which is a scam. The whole point of the membership was to have the one free HVAC and plumbing per year that I could call and have it set up for them to come out and check before I have to pay any money upfront. Now that is a deceitful practice because I was scheduled and she removed my appointment without my consent for June 13. I want a full refund because you guys use deceptive tactics to get people to buy your services, then lie to the customer 3 days later about it. You lied to me and you scammed me and now I want my money back I will be filing a chargeback with my bank for service not provided when I had an appointment scheduled if you do not refund me. The resolution to this is my full refund and I will never do business with you again. I think this business is just treating me bad now because I was unable to afford getting a water heater replaced by them when it was almost $5000 because before that they treated me real good after that theyre treating me bad not wanting to honor my appointment that was set for the last three days.

Goettl's High Desert Mechanical Inc is BBB Accredited.

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