About

Local BBB:

BBB Serving the Pacific Southwest, Central & Inland California

BBB File Opened:

3/29/2021

Business Started:

10/29/2016

Type of Entity:

Sole Proprietorship

Business Management:

Ms. Shawn Firek, Owner

Additional Information

Refund and Exchange Policy

CANCELLATIONS

Our cancellation policy applies to all services and all clients, new and current.

There are no refunds unless the pet is deceased or if we cancel the service.

If you cancel more than fourteen (14) days from the first scheduled visit with a 50% paid deposit, a credit will be applied to your account for up to 90 days from the original scheduled date of service.

If the credit is not used after 90 days, it will be forfeited.

If you cancel fourteen (14) days or less from the first scheduled date of service, the deposit and any payments made will be forfeited.
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PET SITTING VISITS (Non-Holiday)

Cancellations must be submitted no less than fourteen (14) days prior to the scheduled booking to qualify for credit.
Cancellations made with less than fourteen (14) days’ notice will result in a charge of 100% of the total booking amount.

 

HOLIDAY VISITS 

 Reservations that include holidays (such as Thanksgiving, Christmas, New Year’s, etc.) necessitate full payment upfront to secure your booking.
Please note that all payments made for holiday bookings are non-refundable and cannot be credited towards future services.

DWCS does not overbook during holiday periods to ensure the provision of quality care for your pets, given the high demand for pet sitting services during these times.

 

 

WHY DO I HAVE A CANCELLATION POLICY? 

At Desert Whiskers Cat Sitting, we value our clients and strive to provide the best care for your pets. Our cancellation policy is in place to ensure fairness and transparency. Given the finite number of hours in a day and the growing demand for our services, we often book services weeks, sometimes months, in advance.
If a cancellation occurs, we unfortunately have no way of reselling that time. Our cancellation policy, which is the same for everyone, is always available on our website and in your contract. This allows us to schedule clients who are serious about using our services and understand that our cancellation policy is in place to be fair to all. We appreciate your understanding and cooperation.
 

REFUNDS

Desert Whiskers Cat Sitting does not issue refunds of any kind.

Exceptions may be made if your pet is deceased or Desert Whiskers Cat Sitting cancels.

*Account credits expire after 90 days*

Business Categories

Pet Sitting, Pet Services