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Find a Location

United Built Homes, L.L.C. has 22 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforUnited Built Homes, L.L.C.

    Home Builders
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.79/5stars

    Average of 47 Customer Reviews

    Customer Complaints

    40 complaints closed in last 3 years

    13 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/14/2005

    Years in Business: 66

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    United Built Homes, L.L.C. has 22 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      Springdale, AR 72764-6307
      BBB File Opened:
      3/23/1994
      Years in Business:
      66
      Business Started:
      2/14/1958
      Business Started Locally:
      4/1/1958
      Business Incorporated:
      7/25/2008
      Accredited Since:
      3/14/2005
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Alan Gauldin, Vice President
      Contact Information

      Principal

      • Mr. Alan Gauldin, Vice President

      Customer Contact

      • Mr. Alan Gauldin, Vice President
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Find the right home builder for you

      Customer Complaints

      40 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/09/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      United Built has been working on building a home for me for a little over a year. From the start the sales rep in the Bossier office forgot to add painting to my bud and basically told us too bad we would have to pay for it up front if we wanted it. Next, two months in we haven’t heard anything from our builder only to find out he had quit and a guy from a completely different office and state was building our home. Moving forward to 7 months in we sign off on the home as substantially complete so we can begin painting and other things we couldn’t do before we sign off. The plumber damaged tile and drywall trying to force a tub into a space it wouldn’t fit. The tub was damaged as well. Due to this issue I could not get the home appraisal done for a refinance. It took them almost 3 months to fix it. During this whole ordeal they have insisted on me paying their mortgage. They damaged my driveway which cost me $2600 for 30 more tons of gravel, tore down and rebuilt cabinets I had already spent $5500 to paint and didn’t bother to have them painted as before. Despite all of this I also have to pay $6500 in interest with my refinance because they refused to waive despite all the issues they have caused. Avoid the bossier office. I’m currently involved with the warranty department to fix a plumbing leak in our second bathroom and trying to get door handles that were never installed. For the money we spent on this home I expected a lot better quality of home and service.
      Read More

      Customer Reviews

      47 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Shirley C

      5 stars

      04/04/2024

      The UBH Alexandria office with Mr. Greg ******* leading it has provided an exemplary experience building our family home . Mr. *******  customer service response time was immediate. Any time there was an inquired he responded the same day even if it was in the evening after working hours he responded by text or phone. the construction district manager was the backbone to the successful completion of our turnkey home. Mr. Dan ****** leadership in the oversight was impressive. His many years of experience was reflected in his responses to things we thought was problem. His experienced made it seem simple. Once we experienced an interaction with him we knew we where in good hands. Robert the backup guy was a complete crown jewel you don't get no one better than the workman ship that he does to complete a job, you might find someone just as good but not better our hats off to him. We can't express the sincere appreciation in how UBH handle our concern and work with us to fix any pending issue that was within our budget. The contractors used they all did wonderful work work. It would be unjust if we didn't give the contractors their just due accolades. The cabinet contractor beautiful detailed work. Highly recommend. The finish carpenter work. Trim work blew our minds the details. Highly recommend. The flooring and tile installation transforming. The paint work was awesome. These are just the few contractors work that we could see. We are quite sure all the contractors did their best works. UBH Alexandria Louisiana team and the contractors used, made building our home a dream experience.

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