Customer ReviewsforUnited Built Homes, L.L.C.

This is the worst company to deal with if you have complaints, there is no one to complain to in the Shreveport Louisiana office because they are the corporate office they give you the run around, and if you pay extra on your mortgage Rose *** woman act as thought she don't understand also they will see you calling and ignore your calls. They use the cheapest material I have a home built by then and contractor continues to show us all of there mistakes also the inspectors they send out doesn't do their job either just stay away from this company

This person is not the customer, so has no claim. Even so, We are responding. United Built Homes (“UBH”) fully denies the accusation. It is not his money. This money, by contract, must be used to make repairs to the home or applied to reduce the loan balance. UBH built this home more than 20 years ago. Because of the age, the home no longer carries any builder warranties. It was later received back by UBH through a foreclosure and re-sold to this customer in 2009. UBH is also the mortgage lender on this home sale to this customer. In or about 2021, the home experienced some damage, apparently from wind and rain, so the customer made a claim on his insurance policy. The insurance company accepted the claim, and the insurance claim proceeds of $9,104.90 were paid to UBH as the mortgage lender. UBH was then to release the money to pay after repairs were made. The roof was repaired and $4,490.00 was paid out by UBH from the insurance proceeds for these repairs. The remaining balance of $4,514.90 stayed on deposit with UBH as the mortgage lender, to be paid out when the interior repairs were made. The customer did not get the interior repairs done. In 2023 he submitted another claim to the insurer that the foundation was moving. The insurance company denied the claim because there was no coverage for that. The customer decided to try to get the foundation repaired with the proceeds from the earlier claim - the roof leak claim. Toward this end, he submitted to UBH two different bids for foundation repairs. The first bid came in at $6,300.00 and the second bid came in at $5,500.00, which were both more than the remaining $4,514.90 left from the roof leak insurance proceeds. It appears the customer wanted UBH to release the $4,514.90 for repairs to the foundation, but was unwilling or unable to pay the difference himself, and instead just wanted a check issued to him. UBH has refused to pay the insurance proceeds out to the customer. As the mortgage lender, UBH is entitled to make sure those proceeds are in fact used on repairs to the home. If not, they can be used to reduce the customer’s loan balance due to UBH. They are not subject to being paid out to the customer to do what he chooses with them, but are to be spent on either repairs or paid toward the loan balance. This is the source of his apparent anger and this claim, both of which are unfounded.

If I could go negative i would...HORRIBLE! We were told 6 to 8 months we would have keys....it's been almost a year here in a few weeks. First, we start with the framers...cracked, split, broken, and crooked boards. some of those did get fixed. then our house sat in water for over a month because it wasn't in the dry and boards turned black. was told not to worry it was just a chemical reaction. Moving on...when the painters came there are multiple drips and runs and big clumps of paint on the outside when they painting our doors our walls and ceiling were not protected so we have a huge amount of over spray on them and was told to just put 2 or 3 coats of paint to cover it....we are doing our own inside painting and flooring....but our chain link fence outside was papered and taped for protection....apparently the wrong plans got turned in and thank goodness i was there is correct it when the tile people were doing the shower. There was to be a seat built in our shower and it was not on the tile peoples plans. He was very nice and built a seat in...one of our counter tops was picked for us. cracks in pantry shelves are cracked where they were nailed together, and they are trying to cover it up instead of replacing it with smeared white caulk and a facing on the front of the shelf. trim gaps on base boards filled with white caulk. gaps under our windows that's not sealed. holes in the sheet rock were fixed and sprayed over with white spray paint. very cheap materials are used. holes in our concrete floor that we have been told are going to be fixed. cracked door frame and chunk of wood out of door frame was filled and coved with wood putty. gapped shelf from the wall and covered up with some trim on the front while the brackets used for this shelf were too big and then cut off, none of the wood matches.... shelf is composite or pressed wood with white brackets and then pine wood used to set the shelf in and pine trim.... this is just a few of the issues.

Our representatives have gone out and met with the customer, have prepared a list of her concerns, and plan to have them fully addressed within the next couple of weeks.

Horrible, horrible, horrible company! The worst experience of building a home. Started out with the electricity being wired wrong. They cut the ground wire. The contractor said he knew nothing about electricity, so he didn’t know if it was right or wrong. We had to hire an electrician to come out and fix it. Then we got a call that the sink wasn’t going to be lined up with the windows so they would have to cut the windows out and remove those to move them because they measured wrong. That meant having lights and wall repaired There was trash left in the wall. And then when they replace the sheet rock under the window for the sink they didn’t put the Insulation back. Moving forward there were all kinds of mistakes with the walls. The sheet rock didn’t meet so there were gaps everywhere. We put tape up so that someone could come out and fix them, and the contractor removed all the tape, trying to do the repairs himself to try to save money. The repairs that he did make are having to be repaired out of our pocket now because they’re worse. We excepted the house finally because we had to move in after 11 months of waiting because our house sold. To continue, both of the windows above the sink have to be replaced. One is cracked and the other will not latch. We told him about that situation way before the paint went on but they did not bother to replace them. Supposed to still come out and do that.They installed the wrong kitchen faucet, the wrong air conditioning system.??? They did not install several outlets that were supposed to be installed by code. They did not give us a plug for our Stove, so when we moved in, we had to hire the electrician again. Found out that in one of the spare bedrooms, the air is not blowing through because they return vent is broke and isn’t working. There are soft spots on the walls where I can just stick my finger through. A crack and a chip in one of the tubs I could go on and on it’s sad.

With any construction project, there will some errors & mistakes. The building has addressed or is in the process of addressing all of the concerns to date and will continue to do so. On the electrical, there was a ground wire accidentally cut that had to be repaired - this was repaired by the electrician who originally wired the home. The kitchen range is gas. We did miss a 110V outlet for the clock & starter and that has been or will be addressed. The plans had a mistake on the window location in the kitchen. Once discovered, we relocated the window so the sink would be under the kitchen window. We have repaired the sheetrock & it meets agreed performance standards for drywall. The double kitchen window that is cracked is scheduled to be replaced 7/29/23. The kitchen faucet is scheduled to be replaced the week of the 7/31/23. The HVAC system we installed is a more expensive upgrade from what the customer purchased. During the building process, this was discussed with the customer & they accepted it. This is the first we have heard about the vent in the bedroom broken & the chip in the bathtub - we will get these items taken care of as soon as possible.