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Find a Location

Landers Toyota NWA has 1 locations, listed below.

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    Business ProfileforLanders Toyota NWA

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/30/2017

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    411 S Metro Pkwy, Rogers, AR 72758-8530
    BBB File Opened:
    11/16/2006
    Years in Business:
    25
    Business Started:
    11/9/1998
    Business Started Locally:
    11/9/1998
    Business Incorporated:
    11/17/2015
    Accredited Since:
    1/30/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • LL ARK NORTHWEST LLC
    • Landers Scion NWA
    • Landers Toyota Of Northwest Arkansas
    Business Management
    • Mr. Rodney Plack, General Manager
    • Mr. Oliver Sobik, Legal Counsel
    Contact Information

    Customer Contact

    • Mr. Rodney Plack, General Manager
    • Ms. Toni Luetjen, Director of Marketing
    • Mr. Oliver Sobik, Legal Counsel
    • Mr. Shawn Wells, Service Director

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/03/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I bought a 2021 Ram on 07/08/23. After signing the paperwork for a vehicle payment of 750. I was presented with a payment of 890 and I was notified that the bank wanted my paystubs. When I told them I couldn't get them for a few days they lowered the price of the warranty and gap to get the loan approved by the bank. I told them at that point that I'd rather not deal with the lies and to forget the whole thing. I was told at that time, it was too late to discontinue since I have already signed papers. A few days after the purchase of the truck, the break pedal begins making grinding noise and the wheels are out of alignment. I reach out to the dealership and they say they will take care of it. They sold me a car with issues and passed it off as a perfect vehicle. Then I didn't hear from them again. Today I went in to see if there was a solution to a life changing situation affecting me making the high payment. I also addressed the concern I expressed on the day of the transaction and the lies I was told by the dealership, such as the taxes will be 3-400 dollars. And they said it was the bank requesting paystubs when it was not. I contacted Toyota financial and all the concerns and issues arose directly from Steve landers Toyota. After speaking with them and then telling me they would do something to help me it has been made evident they have no intention to help resolve any of my complaints. They said they could trade me out of the truck but the bank wants $9,000 down. This dealership backed me into a financial corner I can't get out of. Lied and pressured me into buying a truck with altered/fake numbers/costs/incentives on the contract to make it look better.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Serving Arkansas

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