Business ProfileforLanders Kia

Dear Better Business Bureau, I am writing to file a formal complaint against Landers Kia regarding the extended and unresolved issues with the service of my vehicle, 2016 Kia Sorento VIN # *****************, which has been in their possession for almost a month. In early November 2023 , I had my vehicle towed to Landers Kia for repairs outlined in the initial service request. I expected the dealership to address and resolve these problems within a reasonable timeframe, considering the nature of the reported issues. However, it has now been more than a month since I initially brought in my vehicle, and the repairs are still incomplete. Despite numerous attempts to communicate with the service department and seek updates on the status of my vehicle, I have been met with delays, vague responses, and a lack of transparency regarding the progress of the repairs. This extended delay in resolving the issues with my vehicle has caused me significant inconvenience, and I am disappointed with the level of service provided by Landers Kia. I believe that a month-long period without resolution is unreasonable and reflects poorly on the dealership's commitment to customer satisfaction. I kindly request the Better Business Bureau to investigate this matter and assist in resolving the issues promptly. I am seeking the following resolutions: Expedited completion of the outstanding repairs on my vehicle. Compensation for the inconvenience and expenses incurred during this extended period. Improvement in the communication and transparency of the repair process for future customers. I appreciate your prompt attention to this matter and look forward to a swift resolution. Please do not hesitate to contact me if you require any additional information.