Complaints

This profile includes complaints for ASC Warranty, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ASC Warranty, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ASC Warranty, Inc.

  1793 Highway 201 N Mountain Home, AR 72653-2410

  
• 

  ASC Warranty, Inc.

  PO Box 2400 Mountain Home, AR 72654-2400

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am paying for a warranty and the transmission is clearly covered in paper work. Now that Charlies has quoted $6300 Route 66 only wants to cover $5000 of the repair. I am a single mom and $1300 is not easy to come up with. I am paying for something I deserve to be treated fairly

  

  Business Response

  Date: 07/24/2025

  Sorry for any confusion.  The shop is charging more than we can cover on this repair the transmission is available and can be shipped for less. We are willing to authorize what the repair can be made for. 

  Customer Answer

  Date: 07/24/2025

   
  
  Complaint: ********
   
  
  I am rejecting this response because:
  
  I paid for a warranty that says nowhere that bc a repair is worth more than they want to pay that they don’t have to. I am out a lot of money with a vehicle I now can’t drive. Grow up and help a single mom out. 
  
  Sincerely,
  
  
  
  ********** **********

  

  Business Response

  Date: 07/24/2025

  Under scope of agreement page 1 top. At the option of the Administrator, failed parts may be replaced with new, like kind or good quality remanufactured, used or after-market parts. The Administrator reserves the right to select the methods of repair and or repair facilities.  The offer made is reasonable for this repair and the repair can be made fort the offer.  

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,
  
  My name is ******* ******, and I am filing a complaint against Route 66 Extended Warranty regarding the mishandling and denial of a valid claim under my policy (*********) for my **** **** *****.
  
  In May 2024, my truck suffered a sudden engine seizure. I took it to ****** ****** in Utah, where the issue was confirmed. I submitted a claim to Route 66, expecting it to be covered under the terms of my warranty. However, Route 66 denied the claim, stating there were “not enough miles accrued to sustain the claim.” This reasoning is not stated anywhere in the warranty agreement as an exclusion or condition for denial, nor was it ever explained to me when I purchased the policy.
  
  The repair shop clearly communicated that the cause of the failure could not be determined without pulling the engine, a diagnostic step Route 66 refused to approve or pay for. Despite this, they implied the damage was pre-existing—without performing or authorizing the necessary inspection to make that determination.
  
  Since then, I have made multiple attempts to contact Route 66 by phone and email. Each time, I have either been ignored, delayed, or given vague responses. I believe this is a case of bad faith claims handling, and that Route 66 is intentionally avoiding responsibility for a legitimate repair claim.
  
  I respectfully request the BBB’s assistance in holding Route 66 accountable and helping me secure a fair resolution—either full compensation for the necessary engine repair or another form of restitution in accordance with my contract.
  
  Please feel free to contact me at:
  
  ******* ****** Email: ************************* Phone: ************
  
  Thank you for your time and assistance.
  
  Sincerely,
  ******* ****** 

  

  Business Response

  Date: 06/29/2025

  On page 2 of your agreement under exclusions number 6 and 13 both deals with the reason for denial. It should be noted that the value your truck is low and under the agreement also on page 2 of the agreement Limits Of Liability The total of all repairs paid or payable shall not exceed $5,000, the ** ***** average trade in value or vehicle purchase price whichever is less at time of repair. Your truck has a $3,000 trade in value. Which would be the most we could go on repairs. 

  Customer Answer

  Date: 06/30/2025

   
  
  Complaint: ********
  
  To whom it may concern,
  
  
  I appreciate Route 66 Warranty’s response, but I must respectfully disagree with their justification for denial.
  
  The engine failure was not confirmed to be pre-existing. The shop, ****** ******* stated a teardown was required to determine the cause of failure. Route 66 refused to authorize or pay for the teardown — then denied the claim based on “pre-existing failure” without any verified diagnosis. That is not a reasonable or fair application of the contract.
  
  Additionally, the original reason for denial I was given was “not enough miles driven” — a condition that is not listed anywhere in my warranty. Route 66 later shifted their explanation to Exclusions #6 and #13, which appears inconsistent and arbitrary.
  
  They also claim the truck’s trade-in value is only $3,000, and therefore the most they would pay. However:
  
  I purchased the truck for $10,500,
  I still owe $13,000 on the loan,
  And there has been no formal valuation provided to justify the $3,000 figure.
  
  This truck is not drivable, and I am left with a loan on a disabled vehicle due to a failure that should have been covered under the warranty.
  
  I am not requesting a refund.
  
  I am requesting that Route 66:
  
  Authorize the repair up to the $5,000 warranty liability cap,
  OR
  Declare the vehicle a total loss and reimburse the maximum value allowed under the warranty agreement.
  
  I paid for a warranty in good faith. It should either help fix the issue or fairly total out the truck — not leave me stuck with debt and no support.
  
  Thank you for your time and review.
  
  ******* ******
  Phone: ************
  Email: *************************
  
  
  
  

  

  Business Response

  Date: 07/01/2025

  We are willing to allow you to unwind your agreement for a full refund of purchase price for agreement, please reach out to you CU to have them send request. Both 6 and 13 list preexisting as not being covered. The limit of liability is listed as the lessor of $5000 or ** ***** average trade in value,  Which is $3000.00. The total loss refers to a refund of the purchase price of the agreement if your insurance declares the truck a total loss. 

  Customer Answer

  Date: 07/01/2025

  
  
  Complaint: ********
  
  
  Thank you for Route 66’s response. I respectfully do not accept the offer to unwind the contract for a refund.
  
  I purchased this warranty to protect my vehicle in the event of a serious failure — not to be refunded after the fact. Route 66 denied my claim in a way that I believe was both unfair and inconsistent with the written agreement.
  
  My truck suffered a catastrophic engine failure. The repair shop, ****** ******, contacted Route 66 and was told that the teardown needed to determine failure would not be authorized or covered. As a result, Route 66 denied the claim without proper diagnosis.
  
  ****** ****** also provided a written note stating that Route 66 denied coverage because of the mileage on the truck. However, there is no minimum mileage requirement stated anywhere in my warranty contract. Later, Route 66 changed the denial reason to Exclusions 6 and 13 for pre-existing conditions. This inconsistency — switching from mileage to pre-existing failure — demonstrates a lack of good faith in handling my claim.
  
  Route 66 claims my truck is only worth $3,000, citing ** ***** trade-in value, but they’ve provided no documentation to support that number. I purchased the truck for $10,500 and still owe $13,000. This valuation seems arbitrary and unfair given the financial loss I’m facing.
  
  I am not seeking a refund. I am asking Route 66 to honor the contract by paying for the engine repair up to the $5,000 liability limit, or to total the vehicle if the repair cost exceeds the limit, as implied by the contract’s intent.
  
  Route 66 has not followed fair procedures, denied the claim without a full diagnostic evaluation, and has given shifting and unsupported reasons for denial. I am asking the BBB to continue pursuing this complaint so Route 66 can be held accountable to the terms of their agreement.
  
  
  ******* ******
  ************
  *************************
  
  
  

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought an extended warranty for our 2017 Chevy Silverado through ASC. They have done a few minor repairs on the vehicle over the last two years with no problems. Last week our transmission went out on the truck along with a few other minor repairs that need to be serviced, because of the cost they sent out an adjuster. The adjuster denied our claim for service stating it has a six inch lift. It in fact has a three inch lift that was on the vehicle when we purchased it. No modifications have been made from date of purchase. They have no appeals department and they will not let you send in anyone for a second option. They use the adjuster they hired to deny claims. The adjuster never even looked at the lift kit on the truck it went solely off his opinion that a 3 inch lift kit they are calling a 6 inch kit caused transmission failure. The company they used is warranty Inspection Service. They will not give me in writing the reason for the denial of service, the underwriting department will not allow it. They will not allow me to get a second opinion. ******* and his supervisor ******* are the rudest people to work with. Stay away from this company. They provide a warranty on a vehicle they know they will never repair. If it is modified anyway from how it comes off the assembly line it is not covered. They are not even willing to pay any percentage towards the cost

  

  Business Response

  Date: 06/11/2025

  The alterations made to the truck directly affect the parts that have failed. Per the terms of the agreement we would not be able to cover the repairs needed. 

  Customer Answer

  Date: 06/12/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  *** the dealership we bought the warranty from has even been in touch with you because they pay more monthly to you because they mostly sell lifted trucks. They have also asked you for a copy of the policy as have I and you refuse to give us one. If your policy is correct then why not supply one to the dealer and the customer? What about the MMWA act? You have  dealership and a repair shop telling you that the lift did not directly cause the transmission failure and you refuse to acknowledge that. How can two different mechanics telling you that your adjuster is wrong and you still stick to what your adjuster says. You are failing to provide a service we paid for because of the price even after we have agreed to use rebuilt parts and pay 25% of the bill. I think the supervisor over this claim will absolutely have your company in legal trouble because he refuses to let us speak to anyone else. Not to mention you are losing a dealership that sold your warranties for years. If you don’t think he will tell other dealerships not to you use you are wrong. 
  
  Sincerely,
  
  
  
  ***** ******

  

  Business Response

  Date: 06/13/2025

  The MMWA is for manufacturer warranties in this case ******* ****** and the factory warranty when purchased new. Suspension alterations cause premature failure of suspension steering and the drivetrain by causing extra stress on those parts. The transmission has to work harder to move the vehicle. The pictures taken by the inspector show 6" lift with spacers and wide tires. 

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Route 66 Extended Warranty regarding their improper denial of my claim for a transmission failure, which occurred in May '25. I purchased a 3-year extended warranty in August '24, and I believe their refusal to honor the claim violates the ************* ******** *** *** ****** * **** ** ***** and warrants your intervention.
  
  My vehicle, equipped with a 1-inch front lift and rear airbags for towing, installed prior to my purchase, experienced a transmission failure covered under the warranty. Route 66 denied my claim, citing these modifications as the reason, but failed to provide any evidence the lift or airbags caused the failure. Under the ************* ******** ***, a warrantor must demonstrate that a modification directly caused the damage to justify a claim denial. Despite my requests, Route 66 has not provided any test results, technical analysis, or documentation to support their decision. They have also failed to issue a written denial, leaving me without a clear explanation or opportunity to contest their reasoning.
  
  The **** repair shop that serviced my vehicle confirmed that these modifications are common for **** trucks and do not void their warranties. Similar lift and airbag kits are available through the manufacturer, indicating their compatibility with the vehicle’s design. Route 66’s blanket denial without evidence appears to be arbitrary and non-compliant with federal law.
  
  I have paid for the transmission replacement and am seeking reimbursement from Route 66 for these expenses, as their denial does not meet the legal standards outlined in the ************* ******** ***. I respectfully request the BBB’s assistance in mediating this dispute to ensure Route 66 honors the warranty terms or provides the required evidence to justify their denial. I am prepared to provide any additional documentation, including repair records and communications with Route 66, to support my case.

  

  Business Response

  Date: 06/04/2025

  Under the agreements there are terms and conditions that need to be meet. If you would like us to review your claim please submit your information for the claim and the claims department would be happy to review it. 

  Customer Answer

  Date: 06/09/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  You mentioned that I need to submit information for the claim to be reviewed, but ACS already has the inspection report related to this matter. Could you please specify what additional information or documentation is required to proceed with the review? Additionally, please provide details on where and how to submit any further information, including the preferred format and contact information for the claims department.
  For clarity, could you also outline the specific terms and conditions in the agreement that must be met for the claim to be processed? This will help ensure I provide all necessary details to facilitate a resolution.
  I look forward to your prompt response and assistance in resolving this issue.
  
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 06/12/2025

  The lift is larger than 1 inch. As far as the ************* ******** ***, it applies to manufactures in this case **** warranty when originally sold. Once repairs have been made you are free to send a copy of the repair ticket in for review and possible good will assistance. 

  Customer Answer

  Date: 06/18/2025

  Complaint: ********
  I am rejecting this response because:

  
  Proof of Lift Height: Your response states that the lift on my vehicle is larger than 1 inch, which you claim voids the warranty. However, you have not provided an inspection report or any evidence to substantiate this claim. Under the ************* ******** *** *** ****** * **** ** *****, the burden of proof lies with the warrantor to demonstrate that a modification caused the failure. Without a documented inspection report verifying the lift height and its direct impact on the transmission failure, your denial of coverage lacks substantiation. I request that you provide the inspection report or other evidence to support your claim.
  Applicability of the ************* ******** ***: You stated that the ************* ******** *** applies only to the manufacturer’s warranty and not to aftermarket warranties like the one purchased from ACS. This is incorrect. The ************* ******** *** governs all written warranties on consumer products, including aftermarket warranties, as long as the product costs more than $15 (15 U.S.C. § 2302). The Act requires that warranties be clear, enforceable, and not unfairly conditioned on the use of specific parts or services unless provided free of charge. Your warranty must comply with these federal requirements, and you cannot deny coverage without proving that the lift directly caused the transmission failure.
  Transmission Failure and **** TSB: The repair shop’s notes clearly state that the “damage to transmission is occurring due to shift drums and clutches,” which aligns with a known issue in certain **** vehicles. Specifically, **** Technical Service Bulletin (TSB) 24-2172 addresses transmission issues related to shift drums and clutches in certain models, indicating a design or manufacturing defect. This TSB supports the repair shop’s findings that the failure is due to inherent issues with the transmission components, not the aftermarket lift kit. Under the ************* ******** ***, you must prove that the lift kit directly caused or contributed to the failure, which you have not done. Given the documented evidence of a known issue, the lift kit cannot be reasonably cited as the cause of the transmission failure.
  In light of the above, I respectfully request that ACS honor the warranty coverage for the transmission repair or provide verifiable evidence that the lift kit directly caused the failure. 
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 06/20/2025

  If you would like to go over the inspection please reach out to a claims supervisor there were pictures taken with a tape measure your shop is aware of this as well. Altering the suspension does and will cause premature failure of driveline parts including the transmission. Alterations to the truck should have been mentioned at the time of purchase. Please reach out to a claims supervisor to discuss further. 

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty when I bought my truck that was explained it was bumper to bumper. Of course, now that there’s an issue. They are now stating it happens to not be a bumper to bumper warranty and to have the documents that we did not receive to explain what’s covered and what’s not apparently is a longer process than just a pull up my account and send it over. Upon speaking to *****, who has no identification number, she got “snappy” when I said why can’t that be sent over quickly so that cannot be manipulated she asked if I just wanted to cancel the request to even send over the documents. Very professional. So I ended up asking for a supervisor and got ***** a claims supervisor. He stated that wiring is Not covered on this policy. I asked for that to be sent via email. Again it will take about 10 mins to get it sent. Still no email. Then speaking to the cancellation dept we are then told 77% of the warranty has been “used” and refund would be 300ish dollars.
  We have an issue with the grille shudder connector and wire. How is none of this being covered?

  

  Business Response

  Date: 05/20/2025

  The full copy of you agreement can be obtained from the Credit union. Under the agreement page 1 there are parts listed as not being covered. Should you have any questions please reach out to customer services. 

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was blindsided to sign up for this without knowing it would not cover a purge valve issue. I had a similar issue on my last car and it was covered by the competitors warranty. When I signed up, they stated all mechanical issues that dont involve wear and tear were covered and I also have the top tier version of the warranty.
  
  This purge valve issue was at no fault to me and the only answer I got is to why my issue was not covered was because "it's in the contract" when the contract is extremely vague. Both customer service reps were extremely condescending and quick to write me off. I talked to the service manager at the dealership and he said he had had numerous issues with them and that any time they actually cover something, you have to "put up a fight." I strongly believe I should be able to trust a warranty company and not have to do this to get the care I was promised. This company, so far, feels fraudulent and I regret letting my credit union talk me into signing up with them instead of sticking with *******, who has taken care of me.

  

  Business Response

  Date: 05/20/2025

  Sorry for any confusion. On page 1 of your agreement there is a list of parts not covered under the agreement in that list are exhaust or emission parts. The part being requested has restrictions on it and does fall under the agreement for coverage. 

  Customer Answer

  Date: 05/24/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because my purge valve issue is a part of the fuel system and connected to my engine in which, I was advised would be covered in my warranty. 

  Pointing out the word 'emissions' in your agreement is misleading and just a way for you to avoid covering my repair. 

  The dealership even stated that most basic warranties would cover this and that your company constantly giving them pushback. 

  Also, I signed up for your service told that you would cover more than ******* yet, I had the same issue in my last car and they covered the repair. 

  
  
  
  Sincerely,
  
  
  
  **** ****

  

  Business Response

  Date: 05/28/2025

  A purge valve is part of the evap system or Evaporative Emission Control. Unfortunately we are unable to help per the terms of the agreement. 

• Initial Complaint

  Date:04/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had an extended warranty with company. Sold vehicle 2/26/25 and cancelled warranty was seeking partial refund per agreement. Emailed multiple times over last couple months got one response saying it was being processed and can’ take up to 30 days.past 30 days No response or refund has been issued I’ve reached out multiple times with no response

  

  Business Response

  Date: 04/21/2025

  The refund has been sent to your Credit Union. Please contact them. 

  Customer Answer

  Date: 04/22/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my truck in for service and found out my engine needs to be replaced. ******* **** Ford Dealership called the warranty company and they stated that they were not covering the engine or anything else wrong with the truck which totals 15,000.00 for the repairs. I spoke with *** at the warranty company on Wednesday, March 12 and he stated that the engine oil was very low which is what ruined the engine so it was my fault. I can prove every oil change was done on time and as soon as I heard my truck making noises it was taken to the dealership and rented a car to drive. I know nothing about cars but to do the recommended maintenance when it is time and take to the shop if something does not sound right for service. The oil light never came on showing it was low. *** stated that the truck had to bee smoking but it had not. Now *** states they can have an inspector come look at it. I just want them to honor their warranty and pay for the repairs.

  

  Business Response

  Date: 03/19/2025

  The shop called and advised us out of oil or 6.5 quarts low has caused damage to engine which is excluded from coverage under the agreement. We are willing to send an inspector to verify when the engine is torn down. 

  Customer Answer

  Date: 04/04/2025

  
  
  Complaint: ********
  
  
  
  I will agree to let you inspector the truck.  How long will this take due to needing transportation to and from work.  How do we proceed.
  
  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 04/04/2025

  When the shop has a point of failure and we have received your oil change records we can have the inspector there within 24 hours.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called warranty company before i took my vehicle into a shop to make sure what was covered i bought warranty at time of purchase which is around 3 years ago and i have had zero claims now its in a shop and they want shop to jump through hoops and for me to pay around 1000-1800 dollars to have things torn down or changed and wont cover any diagnoses or anything and even though shop is confident in what things are and have 90 years experience in there shop warranty company is covering nothing so far this is truly sad they do all they can to not have to pay and that was not the feeling i got when i called on questions on my warranty they made sound oh yeah we cover that oh yeah no issues there and i get maybe paying a couple hundred for diagnoses but warranty company is trying to tell shop how to do things and that they are covering any of the suggestions they are giving the shop
  so warratny wants me to pay around 1800 bucks for some things and if that doesnt work i need further diagnoses which willl cost more money shop told me they have never seen a warranty company do what route 66 is doing and i paid alot for this warranty

  

  Business Response

  Date: 03/13/2025

  According to the shop they advised us they needed to do further diagnoses to determine failure and get a proper estimate. Once we have have that we can issue an authorization for the covered portion. 

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty with ASC I filed a claim due to a vehicle developing mechanical issues after purchasing. They are denying my claim saying that it is pre-existing, which is not true. I purchased a warranty for issues just like this and it is not fair for them to try to deny it. I did not and would not never purchase a vehicle having such issues like this. Also, the salesman that sold me the vehicle rode in the vehicle with us during the test drive in the vehicle not once while driving it acted up or had any problems whatsoever. Seven days and 145 miles later the vehicle started having mechanical issues that are 100% covered under the warranty that I purchased. I want this vehicle repaired as it is covered under the warranty.

  

  Business Response

  Date: 03/11/2025

  Please reach out to a claims supervisor for assistance with  your claims. 

  Customer Answer

  Date: 03/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The repair cost has climbed to 6400.00 and your only willing to cover 1500.00 in repairs there’s a big gap their, also I haven’t received any text nor have I been contacted. My numbers are ************ or ************ preferably the ************. My warranty is for the full replacement of the transmission not a partial payment of the entire bill there is a 4900.00 difference in what the cost of fixing the problem is and no where on my warranty does it say only a very small partial payment of the full repair is what is covered. I need this fully repaired and fixed not partial repair. 
  
  Sincerely,
  
  
  
  ******** *****

  

  Business Response

  Date: 03/21/2025

  The plan that was chosen has a limit of $1500 as listed. Other plans have higher limits. We can only pay what the plan allows.