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Find a Location

Valorebooks has 1 locations, listed below.

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    Business ProfileforValorebooks

    Textbooks
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.43/5stars

    Average of 56 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/15/2021

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This Company offers Textbooks

    Business Details

    Location of This Business
    11621 Kanis Rd, Little Rock, AR 72211-3726
    BBB File Opened:
    9/22/2021
    Years in Business:
    21
    Business Started:
    10/18/2002
    Business Started Locally:
    10/18/2002
    Business Incorporated:
    1/10/2020
    Accredited Since:
    11/15/2021
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mrs. Stephanie Hall, Customer Support Manager
    • Mr. Jason Denig, Director of Business Services
    Contact Information

    Customer Contact

    • Ms. Rene Morgan, Owner
    • Mrs. Stephanie Hall, Customer Support Manager
    • Mr. Jason Denig, Director of Business Services

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/23/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Absolute worst experience trying to sell my book! On 12/15/2023 -Tried to sell book back to university bookstore (Follett) and was told to contact Valorebooks instead. On 12/17/2023 - Sold book to Valorebooks for the quoted price of $17.40. (Originally, I paid $82.) On 12/20/2023 - Received email from Valorebooks price was locked in. Shipped book. On 12/29/2023 - Received email from Valorebooks stating sellback order received and is being processed. On 01/10/2024 - Emailed requesting payment status. Valorebooks stated January 4, 2024 check was mailed out. On 01/17/2024 - Emailed requesting payment status. Valorebooks stated January 4, 2024 check was mailed out. On 01/22/2024 - Emailed requesting payment status. Valorebooks stated January 4, 2024 check was mailed out. On 01/26/2024 - Emailed requesting payment status. Valorebooks stated January 4, 2024 check was mailed out. Valorebooks stated mail delayed up to 21 days. Valorebooks offered to cancel original check (which I NEVER received) and reissue new check. Valorebooks stated February 4, 2024 check should be received. On 02/07/2024 - Emailed requesting payment status. Valorebooks never responded. Left voicemail requesting payment status. Valorebooks never responded. On 02/12/2024 - Emailed requesting payment status. Valorebooks never responded. Left voicemail requesting payment status. Valorebooks never responded. On 02/19/2024 - All attempts at receiving payment for my book have failed. I believe Valorebooks has no intention of ever paying me anything for my book!
    Read More

    Customer Reviews

    56 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lonnie F

    5 stars

    04/11/2024

    Always a great place to get a book for cheap. I’ve been using this website since 2013. Always a great experience.

    Valorebooks Response

    04/15/2024

    Thanks Lonnie, we appreciate your positive review. I hope we can be of service again in the future.

    Local BBB

    BBB Serving Arkansas

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