Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

  
• 

  Wal-Mart Stores, Inc.

  12500 Country Club Mall Rd Cumberland, MD 21502

• 

  Wal-Mart Stores, Inc.

  130 Carroll Island Rd Middle River, MD 21220-2208

• 

  Walmart

  2421 Monocacy Blvd Frederick, MD 21701

• 

  Wal-Mart Stores, Inc.

  2514 Old Snowhill Rd. Pocomoke City, MD 21851

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, I’m filing a complaint against Walmart for deceptive practices and failure to uphold their own internal policies during the July 24, 2025 “Collector Con” Pokémon TCG product launch. Despite marketing this as a fair, Walmart+ members-only event designed to fight bots and scalpers, the opposite occurred. Yet Walmart allowed multiple people to place orders of up to 99 units per customer (I did not get a single order), enabling scalpers to buy out stock instantly—while many real customers, including myself, were unable to purchase even one. As someone who has paid for this membership for months specifically for access to events like this, I feel deceived.
  
  I am demanding:
  The opportunity to purchase this item fairly.
  Walmart cancelling orders of those scalpers and botters who purchased excessive bulk orders and a redistribution for legitimate customers.
  A public explanation of how this failure was allowed to happen.
  
  This rollout prioritized scalpers over real customers and proves Walmart is either grossly negligent or complicit in enabling bot abuse. I expect accountability and corrective action. Do the right thing.

  

  Business Response

  Date: 08/06/2025

  
  Walmart received a Better Business Bureau complaint from regarding his recent contact. We thank you for the opportunity to address Mr. ******’s concerns and appreciate the time he has taken to provide us with his feedback and comments. 
  
  After Walmart received Mr. ******’s complaint, we reviewed his account and order history. Mr. ****** attempted to place an order on 7/24 for a Pokemon collector item but was not successful due to selling out quickly. We gathered Mr. ******'s feedback and have forwarded it to the proper teams for assessment. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ****** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us. 
  
  Sincerely, 
  *****
  
  Walmart
  
  
  

  Customer Answer

  Date: 08/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: clearly Walmart doesn’t care that they support scalpers.

  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 tires through Walmart web site last Nov. and had the tire installed at a Walmart store. I bought hazard warranty for all the tires from Walmart.
  
  In later June this year, one of the tires suffered an unrecoverable damage. Per suggestion from a staff of the same Walmart auto service center, I purchased a tire (same brand with the old ones) from Walmart web site and had it installed at Walmart on July 4th. I was told by the auto service center that I will get refund proportionally for the tire since I have warranty.
  
  Now a painful process started. I was given a return barcode. However, Walmart customer service at the store found there is no function in the system to handle this type of return barcode. A Walmart staff called the Help Center and was told that the issue appeared due to the tire was sold by a third party (Overstock Tires) through Walmart marketplace. The help center representative told me that he will contact Overstock Tires and someone from the company will contact me within 48 hours.
  
  No one contacted me from Overstock Tires. I contacted Walmart Help Center again and was given another return barcode. I went to the store and ran into the same situation. Staff at the local store tried again and apologized to me that they could not do anything with the barcode. I contacted Help Center again and was told they had contacted Overstock Tires and I should be contacted by the third party within 48 hours.
  
  No surprise. No one from Overstock Tires has contacted me. I contacted Walmart Help Center again and fell into the same cycle again (last email from Help Center is in this email thread). Looks like there is a dead loop for this kind of cases. Appears to me that the hazard warranty on tires purchased through Walmart marketplace does not work as it claimed.

  

  Business Response

  Date: 08/06/2025

  Walmart received a Better Business Bureau complaint from *** *** regarding his recent contact. We thank you for the opportunity to address Mr. ***’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. ***’s complaint, we reviewed his account and order history. Mr. ***’s order was from a third-party seller, Overstock Tires. Per Walmart.com's Terms of Use:
  
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.”
  
  Mr. *** purchased four tires and a hazard warranty from Walmart in November. In June, one tire was irreparably damaged, and Mr. *** replaced it with a new tire (same brand) purchased through Walmart's website in July. Mr. *** was promised a proportional refund under the warranty. However, the process has been frustrating and remains unresolved. Repeated visits to the Walmart store and interactions with the Help Center resulted in faulty return barcodes that could not be processed at the store level. The issue stems from the tire being sold by a third-party seller, Overstock Tires, through Walmart's marketplace. Despite assurances that Overstock Tires would contact the customer within 48 hours, no one has reached out. Walmart has since contacted Mr. *** and issued him a refund for the tire ordered under order #***************. The refund has been processed as an acknowledgment of Mr. ***’s experience, and it has been credited back to the original form of payment. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. *** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 
  
  

  Customer Answer

  Date: 08/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ***

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an 8-piece outdoor furniture set from Walmart.com (also purchased assemble of items) that was sold by a third party. After setup I seen the wicker had pieces broken, the website description was inaccurate as it only included the cover for the firepit and not the whole set, and the cushions were thin. I reached out via the app to start a return in which I had to email twice before I got a response from the seller asking for photos in which I sent. After that no response with numerous attempts to followup on my end. I tried the customer service via chat and phone to get help and the seller would only respond back to their "escalation" requests. I had to call customer service every 48hrs to see if there was resolution as I never received any communication directly from the seller. Walmart assured me they would set up freight pickup for this item as it was not realistic to ask me to disassemble myself and find boxes big enough to ship back. I have called 2-3x a week for the last 6 weeks trying to get this resolved and my money back as this was a large purchase! I am given false promises of being called to setup delivery then when I call after never receiving the call I am told excuses in circles like sorry it is because the weight wasn't listed or it wasn't submitted properly with the latest being they must've removed the information on this item because they can no longer find it online. I have been told since the seller is not cooperating they send a request for refund to Walmart billing dept but there is no one they can let me speak to myself regarding this nor upper management that my only option is to go through customer service and they are limited on what they can do, but yet no one has helped resolve this issue and refund my money! I have followed listed return policies and done more than enough as the customer to ensure my return/refund with no success.

  

  Business Response

  Date: 08/04/2025

  Walmart received a Better Business Bureau complaint from ***** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. *******’s complaint, we reviewed her account and order history. Ms. *******’s order was from a third-party seller, Aoxun. Per Walmart.com's Terms of Use:
  
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.”
  
  Ms. ******* purchased an 8-piece outdoor furniture set with assembly service from Walmart.com, sold by a third-party seller. Upon setup, she discovered damaged wicker, an inaccurate product description, and poor-quality cushions. Ms. ******* initiated a return but experienced communication issues with the seller, delayed responses, and a lack of resolution despite providing the requested photos. The seller was uncooperative, and Walmart's attempts to escalate the issue yielded no refund or resolution. However, Walmart contacted Ms. *******, who confirmed that the refund for the 8-piece outdoor furniture set has been issued. Walmart also issued her a refund for the protection plan. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 
  
  

  Customer Answer

  Date: 08/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:07/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: July 10, 2025. Order # ****************
  Amount paid $242.73
  The business committed to ship me a Bose Noise cancellation headset and two other products.
  Nature of dispute: Product was stuck in the shipping warehouse, and was not delivered. Walmart sent replacement for the lower priced items, but is unwilling to replace the costlier item as the price has increased.
  Walmart is willing to refund the item price, but I want the product, not a refund. I lost an opportunity to purchase the same item at bose.com and amazon.com at the lower price.
  
  I ordered a pair of Bose QuietComfort Noise Cancelling Headphones from Walmart and paid in full. The order was confirmed and processed along with several other lower-priced items. However, Walmart failed to deliver the headphones due to a shipping issue on their end.
  
  Walmart acknowledged the delivery failure and initially offered to reship the product. Later, they reversed course and said they can only offer a refund — refusing to ship a replacement because the product's current price has increased. This is completely unacceptable.
  
  I did everything in good faith: I placed the order, paid the confirmed price, and waited for delivery. Now, through no fault of my own, I am being penalized because the product is more expensive today than when I paid for it.
  
  Walmart’s refusal to honor the original transaction — despite admitting fault — is a bait-and-switch tactic and a clear example of unethical customer service.
  
  I am seeking one of two resolutions:
  
  Walmart ships the Bose QuietComfort Headphones at the price I paid
  OR
  
  Walmart compensates me for the price difference if I repurchase the same item elsewhere
  
  I expect Walmart to take accountability and do right by the customer.

  

  Business Response

  Date: 07/30/2025

  
  Walmart recently received a complaint from ****** ************ through the Better Business Bureau regarding a recent purchase. We would like to express our gratitude for taking the time to provide us with their feedback.
  
  On July 10, 2025, ****** ************ placed an order with Walmart totaling $242.73, consisting of a pair of Noise-Cancelling Headphones and two additional lower-priced items. However, ****** ************ customer reported not receiving these items. Upon further review, Walmart identified a price discrepancy concerning a replacement item due to a price increase. As a resolution, Walmart offered ****** ************ a refund for the order.
  
  Walmart initiated direct communication with ****** ************ on July 25, 2025, to address the matter and offered a resolution to rectify the issue.
  
  We appreciate ****** ************'s effort in bringing this to our attention and value their feedback, which is essential in helping us improve our services.
  
  We invite any additional questions or feedback from ****** ************ or any other customer. Walmart remains committed to providing further clarification or assistance as needed.
  
  Sincerely,
  
  *******
  
  

  Customer Answer

  Date: 07/31/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ************

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tv and extra warranty from wm.com on Jan.4,2025 and rec. it Jan,8th. all went well for about 4 1/2 months then it started acting up . first playing shows In Spanish even thought everything is set in English . I could reset it to English but if I changed a channel It would go back to Spanish . worse problem now when you turn it on it takes anywhere from 5 to 30 minutes [30 longest only 1 time] for you to get sound at all. I tried my extra warr and was told no go till after main warr. runs out . contacted wm who finally got me to 3rd party seller who dumped me to curtis international ltd in ottawa who finally sent me instructions on how to get a replacement. since I am 74 and techno dumb and have no family or friends within 300 miles I can't get help also I only have a flip phone and no knowledge if I had a smart phone there is no way I can comply with their own games to get a rep. and they refuse to come up with another solution .wm is sympathic but will do nothing even though it was bought through wm .I prefer a refund since wholesale connection and curtis ltd are sure jerks and again i'm 74 and need a tv not blood pressure raising aggravation01114

  

  Business Response

  Date: 07/30/2025

  Walmart received a Better Business Bureau complaint from ****** ****** regarding his recent order. We thank you for the opportunity to address Mr. ******’s concerns and appreciate the time he has taken to provide us with his feedback and comments. After Walmart received Mr. ******’s complaint, we reviewed his account and order history. Mr. ******’s order was from a third-party seller, Wholesale Connection. Per Walmart.com's Terms of Use:
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third-party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.”
  Upon reviewing the concern, he had with his order we did have to explain that the item was outside of the return policy. However, we discussed the multiple avenues he had taken to fulfill the warranty he paid for and to obtain a working item. We were able to provide him with a new TV so his warranty was fulfilled.
  Again, we thank Mr. ****** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  Sincerely,
  **
  Walmart
  
  

  Customer Answer

  Date: 07/30/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered shoes online, received didn’t fit, returned to store. Instead of clerk crediting my credit card purchase was made on, put money in a Walmart wallet. To use up credit ordered sunscreen cans of spray which were never delivered.
  
  I have called Walmart four different times between March of 2025 and now and was assured each time the credit would be put back on my credit card. It has never been credited to my card. After each call to Walmart I waited two weeks and nothing has been credited to my card.
  
  I then went into their online chat room and requested a supervisor look into this and call me back. Never received a call.
  
  I don’t understand what the problem is. Can you please check this out for me and obtain my refund that is due?
  
  
  Thank you

  

  Business Response

  Date: 08/05/2025

  Walmart has received a customer complaint from Ms. ****** ****** via the Better Business Bureau. The complaint involves an issue she experienced with our service related to returning items of clothing she had purchased from our store. 
  
  Upon receiving the complaint, we have taken immediate action to address Ms. ******'s concerns. This includes reaching out to her directly in order to discuss a suitable resolution. As part of this resolution, Ms. ****** has been refunded for an item she returned. 
  
  We greatly appreciate the feedback provided by Ms. ****** and thank her for bringing this issue to our attention. We affirm our commitment to ensuring customer satisfaction and are open to addressing any further questions or concerns she may have. 
  
  In addition, we would like to extend our gratitude to Ms. ****** for her valuable feedback. 
  
  Best Regards,
  *******                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   

  Customer Answer

  Date: 08/05/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  please correct my last name from ****** as listed by Walmart to ********.
  
  
  
  Sincerely,
  
  
  
  ****** ******** 

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order ************************** double charged for toddleroo explorer safety gate $22.98  and mainstays collapsible storage ottoman 20.48. contacted both store and online and was not able to receive resolution. looking for refund. 43.46 + plus tax 

  

  Business Response

  Date: 07/31/2025

  Walmart received a Better Business Bureau complaint from ******* ******** regarding her recent contact. We thank you for the opportunity to address Ms. ********’s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
  
  
  After Walmart received Ms. ********’s complaint, we reviewed her account and order history. We reviewed the information that she sent us and were able to locate the receipt for her in store purchase she was double charged for. We contacted her via phone and email to apologize for the experience she faced, and we would investigate it further for her. She did let us know that the store had already resolved this for her. As such, Walmart considers this matter closed.
  
  
  Again, we thank Ms. ******** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. 
  
  
  Sincerely, 
  **
  Walmart

  Customer Answer

  Date: 07/31/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an air conditioner early because it was on sale.
  When it arrived the box was damaged.
  I emailed the company. I said I'm not sure if I even want to open it.
  Well I had no way to return it.
  I put it into use in June. I saw on the back of the unit damage to the grill.
  I contacted the company with photos.
  They gave me 20.00 refund.
  The unit started to make loud cracking sounds and shut off. Blowing warm air.
  I contacted walmart they said it was too late.
  The company said it was too late.
  I contacted the warranty department, they said unless I buy another GE they wouldn't help me.
  So I'm 70 years old suffered in extreme heat for days.
  I bought a new unit elsewhere for a lot more money.
  Now I'm stuck with a 300.00 brand new A C that doesn't work and a bill on my credit card.
  Very very upset. I spend thousands of dollars at Walmart.
  I want an immediate refund.

  

  Business Response

  Date: 07/31/2025

  Walmart received a Better Business Bureau complaint from ******* ******** regarding her recent order. We thank you for the opportunity to address Ms. ********’s concerns and appreciate the time she has taken to provide us with her feedback and comments. After Walmart received Ms. ********’s complaint, we reviewed her account and order history. Ms. ********’s order was from a third-party seller, 876BUY. Per Walmart.com's Terms of Use:
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third-party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.”
  Upon reviewing the order information that was provided, we were able to determine that she had reached out regarding the damaged packaging before the return window expired, and that she was advised that if it didn’t work it would be made right. We see it was not resolved but were able to ensure that we refunded her $308.51 which will be reflected within the next 5 business days.
  Again, we thank Ms. ******** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  Sincerely, 
  **
  Walmart
  
  

  Customer Answer

  Date: 08/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 16, 2025
  I purchase a boost mobile digital card off of your walmart website. The next day I contacted your customer service about the issue I was told it would be resolved. Around 6 times all the way july 19,2025 I have gotten nothing but the got around to resolve the problem and it has cause my son phone to be disconnected and my son is disabled at that. Nothing at all has been done to fix the matter.

  

  Business Response

  Date: 07/28/2025

  Walmart received a Better Business Bureau complaint from ****** ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. ******'s complaint, we reviewed her account and order history. Ms. ****** purchased a Boost Mobile digital card from Walmart's website on July 16, 2025, but experienced issues with it. Despite contacting customer service multiple times between July 17 and July 19, 2025, the issue remains unresolved. Walmart reviewed the order in question and confirmed that it was stuck in processing, which is why it was not received. We also confirmed that the authorization hold placed on the form of payment has been released. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ****** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 

  Customer Answer

  Date: 07/29/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: It took a week later with my agreement to cancel my order.There wasn't a voice mail left because I do not have a set up for it but although there was missed call. I disagree with the problem and I think I should be awarded with something for all of rude customer service and false promises that they would get it resolve quickly. I had a family emergency due not getting my card where I couldn't reach out to family with the promise of walmart it would get resolve.
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered items from Walmart which were due to ship today. Delivery from the store. My items were out and 20 minutes away from my location, then all of a sudden the tracking was lost and I received a message stating my items were un-deliverable. I sat there waiting for my items for them to somehow ruin my order with an attempt to deliver at 1:17, which I know was a lie because I was waiting. This isn't the first time that this happened at Walmart. They damaged my item and then tells me it's delayed, and never deliver it, I then have to contact customer services to get a refund for my items that I paid for and not received, and today the bastards have the nerve to tell me I cannot get a refund for the items they damaged and I did not receive,. Where does walmart get off botching my delivery and now not refunding me for my items I paid for. I want my money back now! and an apology for terrible customer service. I've been spending money here for decades, and this is the thanks I get? I want my refund now so I can take my business elsewhere where someone is accountable for their actions, and not rob consumers for their money

  

  Business Response

  Date: 08/01/2025

  Walmart received a Better Business Bureau complaint from ******* ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  
  After Walmart received Ms. ******’s complaint, we reviewed her account and order history. On 7/23/25 she had a delivery set up to come to her home, and after multiple delays had to cancel the ordered items. She also received a secondary delivery from FedEx, however, did not receive this package either. We contacted her to apologize for the experience she had. We issued a refund for the remaining items that were not refunded in the amount of $12.40 and submitted our information to be reviewed by our internal teams to address. As such, Walmart considers this matter closed.
  
  
  Again, we thank Ms. ****** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  
  
  Sincerely,
  **
  Walmart

  Customer Answer

  Date: 08/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******