Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

  
• 

  Wal-Mart Stores, Inc.

  12500 Country Club Mall Rd Cumberland, MD 21502

• 

  Wal-Mart Stores, Inc.

  130 Carroll Island Rd Middle River, MD 21220-2208

• 

  Wal-Mart Stores, Inc.

  13164 Garrett Hwy Oakland, MD 21550-1117

• 

  Wal-Mart Stores, Inc.

  1811 Monocacy Blvd Frederick, MD 21701-4728

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: July 10, 2025. Order # ****************
  Amount paid $242.73
  The business committed to ship me a Bose Noise cancellation headset and two other products.
  Nature of dispute: Product was stuck in the shipping warehouse, and was not delivered. Walmart sent replacement for the lower priced items, but is unwilling to replace the costlier item as the price has increased.
  Walmart is willing to refund the item price, but I want the product, not a refund. I lost an opportunity to purchase the same item at bose.com and amazon.com at the lower price.
  
  I ordered a pair of Bose QuietComfort Noise Cancelling Headphones from Walmart and paid in full. The order was confirmed and processed along with several other lower-priced items. However, Walmart failed to deliver the headphones due to a shipping issue on their end.
  
  Walmart acknowledged the delivery failure and initially offered to reship the product. Later, they reversed course and said they can only offer a refund — refusing to ship a replacement because the product's current price has increased. This is completely unacceptable.
  
  I did everything in good faith: I placed the order, paid the confirmed price, and waited for delivery. Now, through no fault of my own, I am being penalized because the product is more expensive today than when I paid for it.
  
  Walmart’s refusal to honor the original transaction — despite admitting fault — is a bait-and-switch tactic and a clear example of unethical customer service.
  
  I am seeking one of two resolutions:
  
  Walmart ships the Bose QuietComfort Headphones at the price I paid
  OR
  
  Walmart compensates me for the price difference if I repurchase the same item elsewhere
  
  I expect Walmart to take accountability and do right by the customer.

  

  Business Response

  Date: 07/30/2025

  
  Walmart recently received a complaint from ****** ************ through the Better Business Bureau regarding a recent purchase. We would like to express our gratitude for taking the time to provide us with their feedback.
  
  On July 10, 2025, ****** ************ placed an order with Walmart totaling $242.73, consisting of a pair of Noise-Cancelling Headphones and two additional lower-priced items. However, ****** ************ customer reported not receiving these items. Upon further review, Walmart identified a price discrepancy concerning a replacement item due to a price increase. As a resolution, Walmart offered ****** ************ a refund for the order.
  
  Walmart initiated direct communication with ****** ************ on July 25, 2025, to address the matter and offered a resolution to rectify the issue.
  
  We appreciate ****** ************'s effort in bringing this to our attention and value their feedback, which is essential in helping us improve our services.
  
  We invite any additional questions or feedback from ****** ************ or any other customer. Walmart remains committed to providing further clarification or assistance as needed.
  
  Sincerely,
  
  *******
  
  

  Customer Answer

  Date: 07/31/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ************

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tv and extra warranty from wm.com on Jan.4,2025 and rec. it Jan,8th. all went well for about 4 1/2 months then it started acting up . first playing shows In Spanish even thought everything is set in English . I could reset it to English but if I changed a channel It would go back to Spanish . worse problem now when you turn it on it takes anywhere from 5 to 30 minutes [30 longest only 1 time] for you to get sound at all. I tried my extra warr and was told no go till after main warr. runs out . contacted wm who finally got me to 3rd party seller who dumped me to curtis international ltd in ottawa who finally sent me instructions on how to get a replacement. since I am 74 and techno dumb and have no family or friends within 300 miles I can't get help also I only have a flip phone and no knowledge if I had a smart phone there is no way I can comply with their own games to get a rep. and they refuse to come up with another solution .wm is sympathic but will do nothing even though it was bought through wm .I prefer a refund since wholesale connection and curtis ltd are sure jerks and again i'm 74 and need a tv not blood pressure raising aggravation01114

  

  Business Response

  Date: 07/30/2025

  Walmart received a Better Business Bureau complaint from ****** ****** regarding his recent order. We thank you for the opportunity to address Mr. ******’s concerns and appreciate the time he has taken to provide us with his feedback and comments. After Walmart received Mr. ******’s complaint, we reviewed his account and order history. Mr. ******’s order was from a third-party seller, Wholesale Connection. Per Walmart.com's Terms of Use:
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third-party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.”
  Upon reviewing the concern, he had with his order we did have to explain that the item was outside of the return policy. However, we discussed the multiple avenues he had taken to fulfill the warranty he paid for and to obtain a working item. We were able to provide him with a new TV so his warranty was fulfilled.
  Again, we thank Mr. ****** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  Sincerely,
  **
  Walmart
  
  

  Customer Answer

  Date: 07/30/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order ************************** double charged for toddleroo explorer safety gate $22.98  and mainstays collapsible storage ottoman 20.48. contacted both store and online and was not able to receive resolution. looking for refund. 43.46 + plus tax 

  

  Business Response

  Date: 07/31/2025

  Walmart received a Better Business Bureau complaint from ******* ******** regarding her recent contact. We thank you for the opportunity to address Ms. ********’s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
  
  
  After Walmart received Ms. ********’s complaint, we reviewed her account and order history. We reviewed the information that she sent us and were able to locate the receipt for her in store purchase she was double charged for. We contacted her via phone and email to apologize for the experience she faced, and we would investigate it further for her. She did let us know that the store had already resolved this for her. As such, Walmart considers this matter closed.
  
  
  Again, we thank Ms. ******** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. 
  
  
  Sincerely, 
  **
  Walmart

  Customer Answer

  Date: 07/31/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an air conditioner early because it was on sale.
  When it arrived the box was damaged.
  I emailed the company. I said I'm not sure if I even want to open it.
  Well I had no way to return it.
  I put it into use in June. I saw on the back of the unit damage to the grill.
  I contacted the company with photos.
  They gave me 20.00 refund.
  The unit started to make loud cracking sounds and shut off. Blowing warm air.
  I contacted walmart they said it was too late.
  The company said it was too late.
  I contacted the warranty department, they said unless I buy another GE they wouldn't help me.
  So I'm 70 years old suffered in extreme heat for days.
  I bought a new unit elsewhere for a lot more money.
  Now I'm stuck with a 300.00 brand new A C that doesn't work and a bill on my credit card.
  Very very upset. I spend thousands of dollars at Walmart.
  I want an immediate refund.

  

  Business Response

  Date: 07/31/2025

  Walmart received a Better Business Bureau complaint from ******* ******** regarding her recent order. We thank you for the opportunity to address Ms. ********’s concerns and appreciate the time she has taken to provide us with her feedback and comments. After Walmart received Ms. ********’s complaint, we reviewed her account and order history. Ms. ********’s order was from a third-party seller, 876BUY. Per Walmart.com's Terms of Use:
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third-party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.”
  Upon reviewing the order information that was provided, we were able to determine that she had reached out regarding the damaged packaging before the return window expired, and that she was advised that if it didn’t work it would be made right. We see it was not resolved but were able to ensure that we refunded her $308.51 which will be reflected within the next 5 business days.
  Again, we thank Ms. ******** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  Sincerely, 
  **
  Walmart
  
  

  Customer Answer

  Date: 08/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 16, 2025
  I purchase a boost mobile digital card off of your walmart website. The next day I contacted your customer service about the issue I was told it would be resolved. Around 6 times all the way july 19,2025 I have gotten nothing but the got around to resolve the problem and it has cause my son phone to be disconnected and my son is disabled at that. Nothing at all has been done to fix the matter.

  

  Business Response

  Date: 07/28/2025

  Walmart received a Better Business Bureau complaint from ****** ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. ******'s complaint, we reviewed her account and order history. Ms. ****** purchased a Boost Mobile digital card from Walmart's website on July 16, 2025, but experienced issues with it. Despite contacting customer service multiple times between July 17 and July 19, 2025, the issue remains unresolved. Walmart reviewed the order in question and confirmed that it was stuck in processing, which is why it was not received. We also confirmed that the authorization hold placed on the form of payment has been released. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ****** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 

  Customer Answer

  Date: 07/29/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: It took a week later with my agreement to cancel my order.There wasn't a voice mail left because I do not have a set up for it but although there was missed call. I disagree with the problem and I think I should be awarded with something for all of rude customer service and false promises that they would get it resolve quickly. I had a family emergency due not getting my card where I couldn't reach out to family with the promise of walmart it would get resolve.
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered items from Walmart which were due to ship today. Delivery from the store. My items were out and 20 minutes away from my location, then all of a sudden the tracking was lost and I received a message stating my items were un-deliverable. I sat there waiting for my items for them to somehow ruin my order with an attempt to deliver at 1:17, which I know was a lie because I was waiting. This isn't the first time that this happened at Walmart. They damaged my item and then tells me it's delayed, and never deliver it, I then have to contact customer services to get a refund for my items that I paid for and not received, and today the bastards have the nerve to tell me I cannot get a refund for the items they damaged and I did not receive,. Where does walmart get off botching my delivery and now not refunding me for my items I paid for. I want my money back now! and an apology for terrible customer service. I've been spending money here for decades, and this is the thanks I get? I want my refund now so I can take my business elsewhere where someone is accountable for their actions, and not rob consumers for their money

  

  Business Response

  Date: 08/01/2025

  Walmart received a Better Business Bureau complaint from ******* ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  
  After Walmart received Ms. ******’s complaint, we reviewed her account and order history. On 7/23/25 she had a delivery set up to come to her home, and after multiple delays had to cancel the ordered items. She also received a secondary delivery from FedEx, however, did not receive this package either. We contacted her to apologize for the experience she had. We issued a refund for the remaining items that were not refunded in the amount of $12.40 and submitted our information to be reviewed by our internal teams to address. As such, Walmart considers this matter closed.
  
  
  Again, we thank Ms. ****** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  
  
  Sincerely,
  **
  Walmart

  Customer Answer

  Date: 08/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cannot sign in to my Walmart account through the app or the Website. Called on 07/06/25. Customer Service said it would be 24 to 48 hours. As of 07/18/25. Still cannot sign in. Called again today 07/18/25 Customer Service Representative hung up on me.

  

  Business Response

  Date: 07/31/2025

  Walmart has received a complaint from Mr. ****** ******* via the Better Business Bureau regarding a technical issue.
  
  The matter involves a technical issue that has been escalated to Walmart’s engineering team for further investigation and resolution. Since the issue cannot be immediately resolved, Walmart recommends that the Mr. Perkin's work directly with Walmart to ensure clear communication and efficient troubleshooting throughout the process.
  
  Walmart is actively collaborating with its engineering team to resolve the issue as quickly as possible and will provide updates to the customer as progress is made. Walmart  appreciates the customer’s patience and understanding during this time.
  
  Feedback from Mr. Perkin's  has been acknowledged as important in supporting Walmart’s commitment to continuous improvement. Walmart remains dedicated to addressing and resolving customer concerns and encourages this customer—and all others—to contact the company directly for further assistance.
  
  Best regards,
  
  ******
  
  Walmart

  Customer Answer

  Date: 08/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: It's taking to long. And they have until I go to my attorneys office which will be on, 08/08/25.
  
  
  
  Sincerely,
  
  
  
  ****** L *******

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Walmart+ account. As of 7/1/2025 they require a phone number. I entered my phone number. They said it was attached to another account. My account email is ***********@yahoo.com. The account it is attached to is **********@gmail.com. I was hacked so I had to stop using **********@gmail.com for a time. When I called them they said they had to refer it to IT. I cancelled the **********@gmail.com account to end any confusion. After about a week I called back because I couldn't use my account. Nothing happened. I called back. Ask if there was someone else I could call. They told me just 1-800-WALMART. I said I wanted a refund for my account. I was told I would get one. Nothing. I called back. They told me they would have to send it to IT. I just want to use my account like I have for the 7 months prior to 7/1/2025. If not refund my money. I have 2 reference numbers. ****************** and *******************. Thanks

  

  Business Response

  Date: 07/31/2025

  Walmart received a Better Business Bureau complaint from Mr. **** ****** regarding his recent contact. We thank you for the opportunity to address Mr. ****** concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After receiving Mr. ****** complaint, Walmart conducted a thorough review of his account and order history. Upon investigation, we determined that when Mr. ****** attempted to create a new account using the same information tied to his previous account, our system triggered a security alert as part of our commitment to protecting customer accounts.
  
  These security measures are designed to safeguard our customers from potential threats and unauthorized activity. Unfortunately, as a result of this process, Ms. ******'s account is currently unable to be reactivated until 45 days to the date of the last verification email. While we understand this situation is frustrating, these measures are necessary to ensure the safety and integrity of our customer accounts.
  We have communicated this information directly to CUSTOMER'S NAME, expressed our sincere apologies for the inconvenience caused, and provided as much clarity as possible regarding the circumstances. At this time, Walmart considers this matter resolved. However, should Mr. ****** have any further questions or concerns, we encourage him to reach directly out to us, and we will do our best to assist him
  
  Again, we thank ****** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  *******
  Walmart

  Customer Answer

  Date: 08/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 7, I contacted Walmart regarding an accidental subscription to Walmart+. I was informed at that time that I would receive a refund after canceling the subscription. However, I have not received the refund as promised.
  
  Thank you for your attention.

  

  Business Response

  Date: 07/29/2025

  Walmart received a Better Business Bureau complaint from Mr. *** *** regarding his recent contact. We thank you for the opportunity to address Mr. ***’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. ***’s complaint, we reviewed his account and order history. We happily refunded Mr. *** in the amount of $7.03. We also assigned a small gift card to acknowledge his experience.As such, Walmart considers this matter closed.
  
  Again, we thank Mr. *** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  ******
  
  Walmart

  Customer Answer

  Date: 07/29/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ***

• Initial Complaint

  Date:07/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original order placed on 6/17/2025 for Plastic buckets ($24.80). {Order No.: ***************}.
  Credit card charged for purchase 0n 6/20/2025.
  Got online to check deliver ETA and discovered the tracking data showed information for a package not associated with my order (from a May 2025 timeframe - a month prior to my order).
  Called Walmart for clarification and ETA. Was told this was an error, inquiry would be escalated and ETA on order was 7/10/2025 and this would be corrected. Also told I would be contacted with updated information.
  Never contacted with this information.
  Waited till today 7/17/2025 for possible delivery before moving forward with official complaint. I am presently on phone with local Walmart (Amherst, NH) customer service. Said they would connect me to Walmart.com customer service. (On phone 'hold' - started 9:46 AM, cut off at 10:27 AM). Will now remit this complaint.
  
  Additional information of lesser priority and not directly associated with this claim directly.
  Nowhere on web pages Advertisement said 'Made in USA' but shipping actually showed originating in Nanning, GX, China. I also brought this point up with the first customer service individual.

  

  Business Response

  Date: 07/28/2025

  Walmart has received a complaint from Mr. ******* ******* via the Better Business Bureau regarding an item he purchased with the Market place seller.
  
  The order, for plastic buckets priced at $24.80, was placed on 6/17/2025, and payment was processed via credit card on 6/20/2025. However, Mr. ******* encountered delivery issues, including discrepancies in tracking information, which referenced an unrelated shipment from May 2025. Attempts to resolve the matter through Walmart customer service did not provide a resolution.
  
  Upon review, Walmart confirmed that the item was not delivered as expected. The discrepancy has been addressed with the relevant internal team to prevent similar issues in the future. As part of the resolution, Mr. ******* was contacted and a full refund of $24.80 was issued on 7/23/2025.
  
  Walmart has acknowledged Mr. *******’ feedback as valuable in supporting the company's ongoing commitment to continuous improvement. Walmart remains dedicated to promptly addressing customer concerns and encourages Mr. *******—and all customers—to reach out directly for any further assistance.
  
  Sincerely,
  *******

  Customer Answer

  Date: 07/30/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******