Business ProfileforTimberline Homes, Inc.

03/19/2022 On July 17, 2021, I started the process of buying a manufactured home from Timberline Homes of **********, AL. I paid $500 down to secure a home titled "SATISFACTION." A month later, I was informed that they could no longer get that particular home. Therefore, I opted for a bigger home, titled "PRIDE" which was very similar to the original choice. At that time, I paid my deposit of $9,265 , customized the home, and signed off on it. MONTHS PASSED, and I ensured to reach out to the company WEEKLY to check on the status. According to the salesman MONTHS later/October, I was no longer eligible for the home because the price had gone up. At this point, I was willing to settle for something less/anything. Still NO PROGRESS!!! After no progress was made in October, I reached out again, and I was promised that I would spend my first Thanksgiving in my new home. By the 18th of October, he reached out to me, letting me know that the "PRIDE" was dropping in price and requesting additional documents to finalize the purchase. Per request, I submitted everything, but there was still no progress made. November came and went, still nothing. The company then promised to have everything finalized by Christmas, but did not uphold that promise/date either. On January 8th, I requested a refund, which they are refusing to honor. In addition to that, they still did not build the home I customized but rather tried to pass another home off on me that they have on the lot. My original application has expired due to their negligence, and they are not trying to do the necessary to complete the process. To buy time, they just keep asking for additional documents...soooooo UNPROFESSIONAL!!!!!!!!!!!