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Business Profile

Online Retailer

Judith March

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on January 5, 2025 for a sweatshirt. Received the order on January ******* and was sent the wrong item. I immediately reached out to the company and they agreed to send a return shipping label and refund my money. I mailed the item back and they received it on January 25, 2025. I waited a few days but never received my refund so I reached out to the company again. When the company finally responded they offered to send another sweatshirt and give a store credit. I declined the offer stating that I wanted a refund for my order that they messed up. The company chose to mail me a sweatshirt even though we both agreed I would return the original order they messed up and receive a refund. I again reached out to the company when this 2nd order arrived without my consent and shipped the item back on February 7, 2025. I informed the company that the order had been shipped back and they still will not refund my money from the original purchase until they receive this item back. I have several email correspondences with customer service stating that I want a refund and they will not follow through.

    Customer Answer

    Date: 03/03/2025

    I have received communication from Judith March and they have refunded my money. This complaint has been resolved.

    Thank you,
    ******* ****

  • Initial Complaint

    Date:12/02/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought items to try and during check out it stated free returns and exchanges. Upon trying to return my items I was notified it was exchange or credit only, not returns.

  • Initial Complaint

    Date:01/17/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Christmas sweater on December 1st 2023 from this company, with a guaranteed "received before Xmas delivery date. Never received the order. Christmas came.... no order. I wrote to them to inquire about it and asked to cancel it. I got a response that employees had gotten covid and they couldn't fulfill all the orders fast enough. They asked if I'd prefer to wait for my original order, or exchange it for something else. I chose a valentines sweater and responded I'd like to exchange for it. Never got a response. I wrote again... and again... and again. No more responses, no order.

  • Initial Complaint

    Date:12/18/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two orders that I placed 11/24/23 Have conflicting emails in regards to shipping. When I try to track it says label created but appears to still be in Al! I cant get anyone to email me back their vm is full! These were for holiday

  • Initial Complaint

    Date:12/12/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 16th I submitted an exchange for Order #******. The item being returned was in transit on November 16th as well. The item was delivered to facility on November 25. The order was processed on November 28. I still have not received my order (it is now December 12), the new order got the exchange is still allowing unfulfilled. I surely would have expected this to enjoy during the Christmas holiday. I do not want this the day before Christmas, I wanted to wear it to several events that are coming and going. There is absolutely no excuse for this type of delay. I have exchanged several other items and they are completely done in less time than this is taking. When you saw the tracking for this you should have sent the item I was exchanging for. I am not happy with this purchase and will NEVER purchase from this company again. I just want a full refund of $117.72 for the item I have returned and you have possession of. I do not want an exchange anymore. Just refund me and we can be done here

  • Initial Complaint

    Date:01/13/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered two items from the retailer. Received items (albeit delayed) and both items were incorrect. One was the incorrect design and one was the incorrect color. I reached out via the customer service channels listed on the retailer's website multiple times as well as their instagram and received no response. Unfortunately, I now have to go through the process of disputing the credit card charge. I was very excited about my purchase but the worst part is spending money with the business, receiving the wrong items, and not hearing back when this was the mistake of the business.

    Business Response

    Date: 02/02/2023

    This customer has been refunded for this order.

  • Initial Complaint

    Date:01/09/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/25/22 I ordered two tshirts for my wife for Christmas. On 12/29/22 I emailed support asking for them to cancel my order and never got any communication back. On 1/5 I called and messaged their customer service and could not reach anyone. Today the package arrived. Still have not had anyone reach out to me. I want to return these items for a refund. I cant get ahold of anyone. Order #******

    Business Response

    Date: 02/02/2023

    **************** replied to your email stating that the order was delivered. They also stated that they are 100% committed to solving this problem for you and asked how they can help. They have not received a reply back to this email. Please reply to them and they will resolve this for you.

  • Initial Complaint

    Date:01/04/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 2 orders on November 24,2022 and I have only received one of the orders. I have emailed them 5 times and called 3 times and sent a text message once. You cannot leave a message on the phone number listed on their website because its a recorded message and the mailbox is full so you cant leave a message. I havent had a single response to any emails or the text message sent. I want the 3 shirts that I ordered, all of which were Christmas gifts so Im out even more money to replace them.

    Business Response

    Date: 02/02/2023

    The "Merry Black Pullover with Feather Trim" was out of stock and refunded to your card. The other two items were shipped on 01/04/2023 and delivered on 01/06/2023 ***** Tracking #**********************).

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company back in November and did not receive my order as stated in a timely manner. (Not in time for Christmas) I spent around $600 for this order. I have reached out many times via email and phone with only one response asking why do I want to return. I would like my money back and this business to be shut down considering all of the negative feedback on social media and here. Order # ******.

    Business Response

    Date: 02/02/2023

    This order was shipped on 12/21/2023 and delivered on 12/23/2023, just in time for Christmas. ***** tracking number is 392403945834.

  • Initial Complaint

    Date:12/26/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received my order which was placed in November. I was guaranteed Christmas delivery. I cannot get a response from customer service. There website states all orders placed before Christmas were delivered but I have received nothing but they have billed me. I cannot reach anyone to get an update or my money back.

    Business Response

    Date: 12/30/2022

    After speaking with ******, she asked that we still ship her order. We shipped the order on 12/29/22 ***** Tracking #**********************).

Judith March is NOT a BBB Accredited Business.

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