Business ProfileforSERVPRO of Birmingham

On January 24, 2023, a team from Wilson Mitigation/ ServePro of Birmingham came to my house to deal with damage caused by frozen and burst pipes on Christmas Eve. They left wet insulation in the ceiling and did not remove all of the wet drywall. 1/25/23 I called and spoke to a customer service rep. to see if they considered the job to be complete because there was visible mold growing on two walls, wet sheetrock and insulation had been left. I was assured that someone would get back to me about these issues. ORiginal estimator stated that all mold would be removed, tested, and treated. On 1/27/23 I received a call from mold removal team who stated that all visible mold had been removed and there was no insulation left- even though she had not been to the site. On 2/2/2023 I texted the customer service rep requesting the invoice and restated my original concerns as they had not been addressed. On 3/31/ 2023 I received an invoice that included charges for spraying antimicrobial $176.83, moving contents $100 theses items were not completed by Servepro. My husband and myself moved the contents out the weekend before and nothing was sprayed in the garage. I called and spoke to the billing rep who would have "someone get back to me". On 4/3.2023 I was told by this billing rep that I was just wrong- and that insurance would pay so not to worry about it. I stated that I would pay what I owed but not until someone explained the bill to me. On April 10, 2023 I received a letter that I had been turned over to an attorney for collections. I had been trying for almost 4 months to get answers out of someone. On 4/19 Servepro offered to take $30 off the original bill. I want the items removed that I was overcharged for and compensation because I will have to hire someone else to finish what they did not do originally complete. In my opinion Servepro broke their contract with me when they did not complete the original work and then were not honest about it.