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          Phoenix Rentals Vacation Properties has 1 locations, listed below.

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            Business ProfilePhoenix Rentals Vacation Properties

            Vacation Rentals

            Contact Information

            25910 Canal Rd STE 132

            Orange Beach, AL 36561-5014

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            Email this Business
            (251) 298-5580

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            25910 Canal Rd STE 132, Orange Beach, AL 36561-5014
            Email this Business
            BBB File Opened:
            1/28/2021
            Years in Business:
            9
            Business Started:
            1/26/2015
            Contact Information

            Principal

            • Property Management

            Customer Contact

            • Property Management
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/26/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            This was a condo rental through Phoenix Rentals in the Phoenix X building. We arrived 7-15-23 and checked out 7-22-23. Among the charges was a cleaning fee. The unit was filthy. Chewed gum and spilled drinks on the balcony. Bug in the sleeper couch along with trash and food crumbs under it. No bed clothes for the sleeper sofa either. Sticky rings throughout where drink glasses sat. Sand in 2 of the beds. Dust everywhere. We left a message on the company's answering machine Saturday and they never replied. Monday we called again, this time the "number was temporarily unavailable'. Called on another number we got from the front desk (not realizing it was his personal number). He was rude, belligerent and insulting to my wife before hanging up on her. We never had a follow up call about our concerns. None of the issues were rectified.
            Read 2 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jenifer S

            10/24/2023

            If I could give this rental company less than 1 star I would!! **** was absolutely rude and unprofessional. I would 100% go somewhere else if your looking to book a vacation!!! They will charge your credit card with no description or warning. They will give you the run around for weeks with no result. You will never get an itemized invoice on what they are charging you for. If you take a chance and rent through this company you will need the number to ************ ** **************
            Read 1 More Customer Review

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            BBB Serving Central & South Alabama

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