Business ProfileforTaylor Automotive

On 26 January 2024 was involved in a car accident, Jacksonville state trooper deemed car un drivable and had it towed. Taylor Automotive was location car towed to, on that day I called and informed them I am approving release of care to my insurance State Farm who would come pick it up. Since it is the weekend myself and my husband both called again on Monday approving the release to State Farm. Once State Farm got there they would not release it. I called Tuesday speaking to Taylor he stated oh yes I left them a note to release it. Finally that Tuesday car was released and they had to drop the storage fee because it was their fault. I go today to the secure location State Farm had car to get belongings including car tools, insurance card and several other items to find EVERYTHING was stolen. Now the secure location was very professional and secure, I called Taylor automotive and the girl stated oh yea I saw some of your stuff in your car (why was she in my car), then she said yes she spoke to someone on that Friday and Monday, but she wouldnt release the car then tried to back track, she then said well your back of car wasnt shut (the back of my car was hit from behind it was shut and couldnt even be opened) she made several excuses to why my stuff was not in my car and why she would not release my car to the insurance. She cares more about who said the company was sketchy than who is stealing at their company. Was a couple hundred dollars worth of items and money and one item I can never replace from my 4 year old nephews funeral. The company tried to get money out of the insurance by keeping it there and stole all of my belongings when I have already been dealing with traumatic stress from the crash.