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Business Profile

Credit Services

IDPLUS LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Services.

Complaints

This profile includes complaints for IDPLUS LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

IDPLUS LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • IDPLUS LLC

      4101 Wall St Ste C Montgomery, AL 36106-3724

    • IDPLUS LLC

      2835 Zelda Rd Ste 2 Montgomery, AL 36106-2667

    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/06/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tired to cancel and agent is asking me for entire credit card number, all my address, phone, DOB, SS. To cancel shouldn't be this hard. This company is a scam.

      Business Response

      Date: 02/06/2023

      Hi *****,

      After reviewing your email communications with our support team none of your complaint is accurate. In response to your email to cancel on 2/3/23 we sent you a response informing you of the importance of keeping your account active and asked if you would be interested in a decreased plan at a lower cost. We have never asked for your Credit Card information or any Personal Information about your account.

      Your account has been cancelled due to this request but I would like to note that our company is not a scam and none of your above complaint is accurate

    • Initial Complaint

      Date:01/06/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ID club is a service I use for my business through an affiliate. I have yet been able to get paid for the past 2 months. No one responds to my calls and emails. I have issues with my client accounts and can not in touch with anyone for resolution. The customer service is a joke.

      Business Response

      Date: 02/03/2023

      Hi *******,

      Your affiliate account is completely up to date with payments. Not sure where this is coming from as our Partner Support team has always responded to you via email

    • Initial Complaint

      Date:12/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my subscription and I keep being charged

      Business Response

      Date: 12/27/2022

      *******,

      You enrolled with us on 12/16/22 for our 7 day trial period. You never cancelled your account with us an you were billed for the monthly payment at the end of your trial period on 12/25/22. We still have yet to receive a cancellation from you but I have gone ahead and cancelled your account so you will no longer be billed in the future

    IDPLUS LLC is NOT a BBB Accredited Business.

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