Business ProfileforValley Storm Shelters, LLC

We ordered a shelter with benches January 28, 2022 and paid in full i/a/o $7140. We were told to expect installation towards end of April, but we figured it would take longer. I called them July 14 to follow up as we had only been sent a form letter stating material delays. During this call I was told they were working through the January orders for installation to occur mid to late August and they would call me later that day or the next to verify. No call. Received another form letter with excuses and some reasons for delay, none of which keep them from being able to return a call.I called again Sept 8 (Thursday) and was told a manager would call me by a certain time; he didn't, so I called back and actually did speak with him. At this point, my husband and I are just wanting a refund since we have lost confidence and haven't received anything. I noted others who ordered after us had received their shelters. The manager said he had the order and note from the July follow up and simply said he had no idea why we fell through the cracks twice. He offered to have it installed in 2 days. So suddenly, after I put forth all the effort, they are able to provide what has been paid for since January in two days. I explained that this makes me feel as though they would just be putting someone else off who hadn't happened to call and I don't think that is the way to do business. I stated again that we just want a full refund so we can go elsewhere. Then he says he will need to contact the owner because cancelling an order causes a lot of paperwork (all on their end) and to give until Monday (today). They are closed today, so once again I am not going to get a promised update.The resolution I want is simply a full refund since we haven't received anything. They move on, and we move on. I have lost complete confidence at this point in the company and its management.