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            Business ProfileStanley Steemer

            Carpet and Rug Cleaners
            BBB accredited business

            Contact Information

            118 Little Valley Ct

            Hoover, AL 35244-2002

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            Email this Business
            (205) 985-4601

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/1/1982

            Years in Business: 47

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Based on information provided, this company offers carpet, upholstery and air duct cleaning services.

            Business Details

            Location of This Business
            118 Little Valley Ct, Hoover, AL 35244-2002
            Email this Business
            BBB File Opened:
            5/1/1985
            Years in Business:
            47
            Business Started:
            6/1/1976
            Business Started Locally:
            3/1/1984
            Business Incorporated:
            6/1/1976
            Accredited Since:
            12/1/1982
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 2011164 for this business, issued by State of Alabama Board of Heating, Air Conditioning and Refrigeration Contractors

            These agencies may include:

            State of Alabama Board of Heating, Air Conditioning and Refrigeration Contractors

            100 N Union St, Suite 986

            Montgomery AL 36104

            (334) 242-5550

            https://hacr.alabama.gov

            Type of Entity:
            Corporation
            Alternate Business Name
            • Stanley Steemer of North Central Alabama, Inc.
            • Stanley Steemer - Birmingham
            Business Management
            • Mr. Greg Smith, Owner
            Contact Information

            Principal

            • Mr. Greg Smith, Owner

            Customer Contact

            • Mr. Greg Smith, Owner
            • Mallory Smith
            Additional Contact Information

            Fax Numbers

            • (877) 561-2412
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/06/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            A couple of months ago I got my air ducts clean after about a month Dust started showing up on my blinds,table you name it I called before Christmas and I was told that the manager was off until January **************************************************************************************** so a couple of days ago the guy finally calls and instantly he started telling me what was wrong with and why I'm seeing Dust I asked how do you know and you haven't been out so our conversation started off wrong so today he finally comes out and recognize that he does see the Dust but states that it can co.e from our clothes everyday living I stood and looked him a told him that I have kids who are breathing in this Dust and all he could say back was he understand ARE YOU KIDDING ME so the same guy who finally called came to look at it NO ANSWERS OR RESOLUTIONS ONLY EXCUSES WHO HIRED THIS GUY HONESTLY I WILL NEVER DO BUSINESS OR RECOMMEND STANLEY STEALING STEAMER TO ANYONE PERIOD..
            Read More
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Betty J

            12/02/2023

            I was very disappointed that this well known company chose to settle a problem to THEIR satisfaction instead of the customer satisfaction. Their employees entered the dark attic without having the proper headlamps. They put their leg through a ceiling of a main living area of a house that had just completed a nearly $100,000 renovation. They allowed $350 for the repair, or let their choice of a repairman do a job without the information of what had just been done to renovate the ceiling or paint, etc. Due to what had just been spent, we did not want an unknown person make a repair. By having the same company that had just done the renovation, we were able to save by only repainting a portion of the ceiling instead of repainting the entire large room. The repair cost $540. Stanley Steemer refuses to pay the additional $190. In addition, they left a mess under each and every vent in the house. We had to vacuum the entire house when they left. They claim this only happens about a once a year, but subsequent contacts tell us differently.

            Stanley Steemer Response

            12/04/2023

            We do apologize again that this occurred. We did have a contractor very capable in completing the repair for the mentioned $350.00. We did offer to have the contractor do the work or credit the customer the $350.00 which is what the customer decided. After speaking with our air duct manager, he said that he we were not made aware of any mess left behind and we would have gladly come back and clean up any mess that we left.

            Local BBB

            BBB Serving Central & South Alabama

            More Info on Local BBB

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