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Find a Location

Chateau Glen Oaks Apartments has 1 locations, listed below.

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    Business ProfileforChateau Glen Oaks Apartments

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    412 Fairfax Dr Apt 6, Fairfield, AL 35064-1028
    BBB File Opened:
    2/10/2011
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

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    Most Recent Customer Complaint

    03/07/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I have lived in these apartments for a total of 3 years as of June 20, 2023. The conditions of the apartments are not in good standings at all. Since, I have been living here, my apartment has been broken into and I have had to change the lock on my door more than once. As of November 2022, my heat was not working. I informed the lease office and maintenance came out and looked at the issue. Well, after that took place, the maintenance man told me that it was nothing that could be done by him. I needed an electrician to come and resolve the issue. Reached out to the lease office and I was informed that Corporate had to be contacted to get everything handled. Months have passed and as of today, March 6, 2023, I do not have any heat or air conditioning. Now, when the temperature was 13 degrees outside in **********, **, it was freezing in my apartment. It was so cold I could see my breath. The office was aware that I didn't have any heat. There wasn't a heater provided as well. Secondly, as of March 1, 2023, an electrician finally came. Now, this is 4 months afterwards. Yet, the electrician inspected the inside of the breaker box. The electrician said it is not safe for you to be living in this apartment. I told him. I have a light that will not come on at all. In addition, I have seen one of my plugs spark more than one time a couple of months ago. He stated the main wiring is corroded, and the vibration could make it where the apartment could catch on fire. He went outside and shut the power. Then, he turned the power back on after looking at it again. Afterward, that evening, I tried to cook dinner and recognized the stove would not come on. Secondly, Thursday, March 2, 2023, got up to prepare for work. Cut the shower on and the hot water isn't working. I called the leasing office and told them that I don't know what was done, but after the electrician left my stove will not come on and I do not have hot water. In addition, the staff for these apartment complexes has not been satisfactory. There has been a young lady working by herself for months. The apartments did not have a manager for a long time. A lot of apartments are becoming vacant because of mold infestation, electrical issues, and water issues.

    Customer Reviews

    1 Customer Reviews

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    Most Recent Customer Review

    Kiesha V

    1 star

    02/17/2022

    The management and office staff are all Liars who cannot be trusted. There are several nefarious characters and shootings that take place over there. I was threatened to be shot by a neighbor and given the runaround about signing exiting paperwork, in the 30 days they told me to submit it. I put my 30-day notice in January 4th and without February 4th, they have also still charge me for February when they know I put in a notice to exit because I did not feel safe. They told me they were going to evict the girl that threatened to shoot me and she is still there. My mailbox was broken into they kept promising they will get me another one and never did. There are so many lies they will tell you. My ten-year-old will come in saying that he saw a guy with the gun, remove the number from his door. Also sometimes they could not play for too long, because the other kids that have lived there longer would make statements such as, "This is Halloween, we have to go in because they will start shooting soon." Kids should be able to play in their apartment complex without having to worry about going in the house due to shooting. Sheila M**** is the regional manager and even she admitted that she thought about getting Security in that complex but never did. People need to know about this place if something needs to be done, to make it better!

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