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Find a Location

Domino's has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Domino's

      717 6th Ave NE Decatur, AL 35601-2409

      BBB Accredited Business
    • Domino's

      7642 Highway 53 Toney, AL 35773-8502

      BBB Accredited Business

    Business ProfileforDomino's

    Pizza
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/24/1997

    Years in Business: 41

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers pizza delivery and take out services.

    Business Details

    This is a multi-location business.

    Find a Location

    Domino's has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Domino's

        717 6th Ave NE Decatur, AL 35601-2409

        BBB Accredited Business
      • Domino's

        7642 Highway 53 Toney, AL 35773-8502

        BBB Accredited Business
      Location of This Business
      717 6th Ave NE, Decatur, AL 35601-2409
      BBB File Opened:
      11/24/1997
      Years in Business:
      41
      Business Started:
      1/1/1983
      Date of New Ownership:
      7/1/2018
      Business Incorporated:
      1/1/1983
      Accredited Since:
      11/24/1997
      Type of Entity:
      Corporation
      Business Management
      • Mr. Danish Dhedhi
      Contact Information

      Principal

      • Mr. Danish Dhedhi

      Customer Contact

      • Mr. Danish Dhedhi
      • Ms. Vickie Lampi
      Additional Contact Information

      Fax Numbers

      • (256) 340-3407
        Primary Fax

      Email Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/19/2024

      Complaint Type:
      Delivery Issues
      Status:
      Resolved
      Weve had 2 incidents in the last 10 days, and need refunds for both, since we couldnt use. On 02/24/24, Order #*** took a few hours, store was unreachable, and once order was finally delivered, it was no longer needed because we had to come up with another dinner plan, so that our kids could go to bed on time. I thought this may have been a fluke, and that the store would get back to their normal very reasonable delivery time and great customer service. On 03/03/24 (Order #*****, the same thing happened again. App said Q was prepping my order and then it stayed in prep for three hours and I couldnt reach the store. We had to go to bed because of work in school this morning and I tried to cancel the order, but couldnt. The driver ended up delivering it three hours and 20 minutes after I placed the order, and left it by my door to be found cold this morning, and had to be thrown out. I did appreciate the driver finally texting me, but we were asleep since it was around midnight. Thanks.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lissa W

      1 star

      05/29/2022

      on 5/26/2022 I ordered food form Dominos in ************ **. at 600pm the web site said it would be 30 45 min at 9pm I still have not got my food and I tried to call and the would not pick up the phone I used my cc card to pay for the order I know the are short handed but the should a least call you and tell you that the are going to be late I have tried to call the home office and left msg to call me and the will not even do that. i have spent a lot of money over the last few years with this store but the customer service has got bad here I will not be spending any more of my money here

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