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Complaint Details
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Initial Complaint
03/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Weve had 2 incidents in the last 10 days, and need refunds for both, since we couldnt use. On 02/24/24, Order #*** took a few hours, store was unreachable, and once order was finally delivered, it was no longer needed because we had to come up with another dinner plan, so that our kids could go to bed on time. I thought this may have been a fluke, and that the store would get back to their normal very reasonable delivery time and great customer service. On 03/03/24 (Order #*****, the same thing happened again. App said Q was prepping my order and then it stayed in prep for three hours and I couldnt reach the store. We had to go to bed because of work in school this morning and I tried to cancel the order, but couldnt. The driver ended up delivering it three hours and 20 minutes after I placed the order, and left it by my door to be found cold this morning, and had to be thrown out. I did appreciate the driver finally texting me, but we were asleep since it was around midnight. Thanks.
Business response
03/19/2024
I have reached out to **************** and left a message to issue refunds for these orders.
Thanks so much
Business response
03/19/2024
Date Sent: 3/19/2024 2:45:27 PM
I have reached out to **************** and left a message to issue refunds for these orders.
Thanks so much
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.