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Complaint Details
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Initial Complaint
05/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an order with Duda energy on May 4th, 2021 for sodium hydroxide. As of today May 17th I still have not received my order. I have reached out to them several times and got the same response every time, "fedex will deliver it tomorrow." So today I requested a refund and they told me when they receive the item back they will issue me a refund. I can't even get the item from fedex how will they get it back from fedex. so I'm now out of $136.40 and they won't even send another one in it's place.Business response
06/23/2021
Business Response /* (1000, 5, 2021/05/18) */ Ms. H. placed her order and was advised that FedEx would be notified to either have the order returned back to us or we could issue her a reshipment. We advised her 5/14 that we could issue her a reshipment if FedEx reported that the package was lost. On 5/17 we informed her that we could reach out to FedEx to reroute the package back to us and issue her a refund upon receiving the package. However, her order was delivered 5/18, as FedEx was unable to reroute the package as it was already en route.
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Contact Information
Business hours
Today,9:00 AM - 5:00 AM
MMonday | 9:00 AM - 5:00 AM |
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TTuesday | 9:00 AM - 5:00 AM |
WWednesday | 9:00 AM - 5:00 AM |
ThThursday | 9:00 AM - 5:00 AM |
FFriday | 9:00 AM - 5:00 AM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.