Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Brian's Flooring and Design has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Brian's Flooring and Design

              2928 6th Ave S Birmingham, AL 35233-2934

            • Brian's Flooring and Design

              4817 McAdory School Rd Ste 109 Mc Calla, AL 35111-3451

            • Brian's Flooring and Design

              4500 Valleydale Rd Birmingham, AL 35242-4636

            • Brian's Flooring and Design

              218 Main St Ste 110 Trussville, AL 35173-1470

            Business ProfileforBrian's Flooring and Design

            Flooring Contractors
            Multi Location Business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Brian's Flooring and Design has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Brian's Flooring and Design

                2928 6th Ave S Birmingham, AL 35233-2934

              • Brian's Flooring and Design

                4817 McAdory School Rd Ste 109 Mc Calla, AL 35111-3451

              • Brian's Flooring and Design

                4500 Valleydale Rd Birmingham, AL 35242-4636

              • Brian's Flooring and Design

                218 Main St Ste 110 Trussville, AL 35173-1470

              BBB File Opened:
              5/1/1989
              Years in Business:
              35
              Business Started:
              8/8/1988
              Business Started Locally:
              8/8/1988
              Business Incorporated:
              4/1/1996
              Type of Entity:
              Corporation
              Alternate Business Name
              • Brian's Carpet & Tile, Inc.
              Business Management
              • Mr. Brian Hammonds, Vice President
              • Mr. Brian McCarver, President
              Contact Information

              Principal

              • Mr. Brian McCarver, President

              Customer Contact

              • Mr. Brian Hammonds, Vice President
              • Mr. Brian McCarver, President
              • Ms. Tracy McClure, Office Manager
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/22/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Ordered flooring and paid-in-full, as required by this company, on May 13, 2023. The date of installation kept getting put off and finally began on July 24! The installers that had 27 years experience with engineered flooring that we were promised did not show. Another installation crew replaced them. We expressed our concerns to the project manager on day 1 when we realized the inexperience of the installers. The wood was not being placed in a random pattern, glue was being left on the floor and the short pieces of wood were being thrown away! The project manager texted that she did not need our input because the installers knew what they were doing! We have gone up the chain trying to get our floors completed and cleaned. There have been so many cleaners placed on the floor, the finish is dull, the wood is bubbling and splintering. ***** has been to our house on several occasions and recognized the problems right away. He himself said, I noticed when I walked in the door! We have given him ample time and opportunity to make this right! He continues to put us off because the inevitable is clear. We have had our lives on hold since May waiting on this floor. It has been an incredible inconvenience but, most of all, disheartening because we waited 26 years to be able to finally have hardwood floors. ***** has treated us as less-than-valuable to him and has conveyed that we should just be happy with the floor. We purchased new flooring, not flooring that has had its finish stripped and put through rigorous cleanings. This floor should have lasted us a lifetime, but is already compromised. ***** has been given many opportunities to make this right, but there is always something more important for him to take care of. I cannot think of anything more important than fulfilling a job that was paid for May 13. Thank you for your time. I look forward to hearing from you soon.
              Read More

              Customer Reviews

              0 Customer Reviews

              What do you think? Be the first to review!

              How BBB Processes Complaints and Reviews

              Start a Review

              Local BBB

              BBB Serving Central & South Alabama

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.