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Business Profile

Bank

Regions Financial Corporation

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Regions Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Regions Financial Corporation has 1396 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 215 Customer Reviews

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    Review Details

    • Andrew J M

      Date: 07/28/2025

      Did a mobile application change with no warning. Funds deposited against the debit card making them instantly available were placed in general account causing delays up to and beyond 72 hours. Called twice with no resolution other than waiting for the funds to post with a thank you for making our technology partners aware of the situation and they will look into it.

    • Ryan K

      Date: 07/26/2025

      Predatory lending practices. They loan in cooperation with **************. Even after getting a settlement from the solar company the have not amortized the loan as was promised multiple times. They have purposely given a run around while hitting my credit score. Multiple state laws were broken in the loan agreement sales presentation but they refuse accountability.

    • Marie H

      Date: 07/20/2025

      Systems never work. Passwords constantly being seen as "incorrect" and requiring multiple changes without ever working. Rude and unknowledgeable staff.

    • Assada R

      Date: 07/10/2025

      ********** ever ! Literally they block your card for everything and they have the worst customer service . Looking for a new bank as we speak

    • Andrea T

      Date: 07/05/2025

      Very disappointed at the customer service and communication at this bank. My account was charged ridiculous service fees until it was drained and they closed it without any notice to me. I received a notice more than a month after this all happened so when I called, the manager, *****, said there was nothing he could do to correct the situation. While I lost under $100, it is the point - a customer should be notified when fees are starting and draining their account and they should be called before their account is closed. I was called multiple times when the balance was high but not one call or mailing when that changed. They just freely drained my account.

    • JUNE M

      Date: 07/01/2025

      i cannot access my checking account again. Had the same problem last week and thought corrected as i could access it last Friday. now i cannot, It is imperative I have access to my account, for various reasons. One being my account was charged with a check in the wrong amount, listed with another check number and amount. I've been told by the depositing bank this has been corrected, but to avail...therefore I cannot reconcile my account either. I'm a former bank CEO/*** and am appalled at ******** telling me today i need to wait ***** hours for them to correct this situation. He diligently worked for approximately one hour to no avail.Of course i have not read terms, but have to agree to continue.

    • Thomas B

      Date: 06/26/2025

      Intentionally slow funding transactions, and deposits..!Excessive NFS fees..!Another greedy, corrupt corporation, run by greedy, corrupt liars, and thieves..!

    • Whitney F

      Date: 06/25/2025

      We used Regions/EnerBank to finance a small home radon project, which had a good promotional period and seemed like a decent option.We expected that once the promo period ended, we'd owe the accrued interest and start paying interest on the remaining balancetotally normal.What isn't normal is how Regions hides critical loan info. When payments began, we couldnt see how much interest had accrued or what our full balance was. The online portal only shows the principal balance, which doesnt decrease until all accrued interest is paid off. This keeps borrowers in the dark and makes it harder to track progress.Even worse, if you pay more than the minimum online, they automatically apply it to the next months payment rather than toward your principal. So paying extra doesnt help you pay off the loan fasterit just delays your due date and allows more interest to accumulate.The only way to make extra payments that actually reduce your balance is through your ***** **** pay system, where you can send payments directly.Ive never seen such a lack of transparency with any other lender. I'm sharing this so others know how to manage their loan with Regions/EnerBank if they want to pay it off early.

    • Tess D

      Date: 06/25/2025

      Tried to turn in $115 in change. They took it, told me when it would be in my account, and days after that it'd still not there and regions customer service says they dont have any access and cannot manage anything a small branch does. Its up to me to get the branch to investigate itself for theft so im homeless and can't afford diapers for my toddler. This is the worst bank that exists. Rude as h*** and they have no access to help you with ANYTHING that doesn't show up right in the app.

    • Kim R

      Date: 06/24/2025

      The absolute worst bank. The fees and penalties never stop. Yet, they have had 5 days to accept a deposit so I can clear my account and close it and have yet to process it. I have had more charges than I have had use of this account. I switched banks forever ago but have been unable to close the account as it apparently has to be done in person. Single mom of two, full time job. Cant afford to close it or keep it! I have been with them for years and their policies get worse each year. Go anywhere else! Literally, anywhere.

    Regions Financial Corporation is BBB Accredited.

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