Complaints
This profile includes complaints for Regions Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,008 total complaints in the last 3 years.
- 327 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/5/25, money was taken out of my account for $711.85 via Zelle with Regions bank. It was sent to ******* ***** (the correct receipent) . The money was posted to her account on the same date, 5/5/25. The following day, 5/6/25, the transaction was reversed. Even though the transaction was reversed, the money never came back to me. When ******* ***** informed me that the transaction was reversed, I called the Regions hotline on 5/8/25. I told the person that I spoke about the incident, he created a ticket and told me that it would be 10 days before I would hear anything. No one ever called me. I called back on 5/21/25, I was informed that the case had been closed. She stated that I would need to speak to someone else if I wanted to continue to dispute the charge. I was transferred 2 more times. The last person I spoke with created another ticket. On 5/27, I received a letter in the mail (dated 5/21 the same date that I called the 2nd time) stating that the case was closed & to send any additional information or documentation that was not previously sent in order to continue disputing the transaction. ******* ***** provided me her bank statement on 5/27. I faxed her bank statement and my bank statement on 5/28 to Regions Electronic Banking. On 6/3, I received a letter from Regions (dated 5/29) after I sent in proof, that the case closed. No one will tell me what happened to my $711.85. I sent in statements and proof and it still wasn't good enough. This is not my fault. I want my money back and for someone to admit that this transaction was messed up. ******* ***** did not get her money. It was sent her then reversed. She doesn't have it and I don't have it. I even called my local bank and they told me that they could not help me and that only the Regions customer service were able to help. Embarrassing
Business Response
Date: 06/16/2025
A letter dated June 13, 2025 was sent addressing the concerns. The complaint has been closed with explanation.Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted two checks for $1500 during the month of April at the end. They held these checks for 10 days each.During which,I had money in the account they were holding hostage basically and usually once the money posts the overdraft fees will systematically adjust seeing as how there is infact money in the account. However now now it doesnt do that. I was charged hundreds of dollars in overdrafts and its caused a domino effect since last month with regions pulling this. I have spent close to $1000 Dollars in overdrafts since my surgery April 9th because of regions holding these checks and pulling this with overdrafts.Charging me to hold my money? Insane.Business Response
Date: 06/13/2025
A letter dated June 13, 2025, was sent to ******** ******** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:05/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 29 the employees of regions Bank for making car disputes are despicable it's always the same type always some ghetto type individual why they keep hiring these ghetto type individuals is a problem but it's always the same type notices to them have never resulted in any response..Shaqainda, Laqiisha, always the same types seems like the hiring pool would be a bit more diverse than that today *******, ******* the telephone call so one cannot even file a dispute, kept ******* the call... The hiring pool can't possibly be that depleted that they will have to keep scraping the bottom of the barrel especially about business matters to present these individuals which are no more than aggravations and then there's no portal for customer concerns that I see that has ever been viable I've never received any return call about any of these same problems... This was done by speak chatBusiness Response
Date: 06/11/2025
A letter dated June 11, 2025, was sent to Menndek Cushe addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:05/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last week I went into the Regions bank located in ******** (************************************************************) to open my son a teen checking account that would be linked to my checking account. The account was opened with no problem. The next day all purchases I tried to make with my debit card declined. I went into the bank near my job and they told me that my account was in "hold status" and that I needed to go back to the Bessemer branch. I went to that branch and was told that my account was being closed (no one could give me a clear reason why) and that the money in my account would be mailed to me in a check. I have 3 kids with the youngest being 3 months and I need my money so I begged them to allow me to get the money out of my account that day. They refused. Since then, my paycheck has gone to the bank via direct deposit on top of the money I had in the account already but I still cannot access my money. It is going on a week and I have not received a check nor has a check been issued. Times are hard enough with money but to have my money held hostage and my account closed is diabolical. I am unable to pay my bills, feed my family, or do anything involving money because Regions is holding my money hostage. This is theft and I need answers.Business Response
Date: 06/05/2025
A letter dated June 4, 2025 was sent to the customer addressing the concern.Initial Complaint
Date:05/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Against: Regions Bank Nature of Complaint: Misrepresentation and Failure to Honor Agreement / ********************* Details:Im filing this complaint not out of frustration over a denied request, but because of how Regions Bank handled a situation with total disregard for customer trust. I was late on a payment a situation I fully accept but I proactively reached out to Regions to resolve it.During my call, a Regions representative clearly stated that if I made the payment promptly, I would not be reported to the credit bureaus. Based on that promise, I immediately paid in full. I relied on the information provided in good faith.However, shortly after paying, I discovered that Regions still reported the late payment, which harmed my credit. When I called to ask why, I was met with excuses like, Its out of our hands, or Its in the contract.Not only did Regions fail to honor what was promised, they also refused to take any corrective action or accept responsibility for the misinformation. This is a clear case of misrepresentation and a failure to make things right even though I upheld my end of the deal.This kind of treatment is unacceptable for any business especially a bank. I am asking that Regions formally acknowledge their mistake, correct the inaccurate credit reporting if possible, and ensure their staff dont mislead customers in the future.I also question how a bank that operates this way continues to maintain an A+ BBB rating. I hope this complaint serves as a warning to others.Desired Resolution:Written acknowledgment of mishandling Removal of credit reporting if possible Formal apology Internal review of procedures and staff trainingBusiness Response
Date: 06/04/2025
A letter dated June 4, 2025, was sent to *** ****** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:05/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was trying to make an electronic payment via ***** to a business. Money was sent to an incorrect beneficiary. I brought this to the attention of my bank, Regions, who told me that it was my fault and there was nothing they could do to remediate the situation.Business Response
Date: 06/04/2025
Additional time is needed to submit a response to the complaint. Regions response will be forthcoming.Business Response
Date: 06/06/2025
A letter dated June 5, 2025 was sent addressing the concern. The complaint has been closed with explanation.Customer Answer
Date: 06/10/2025
No, I did not accept this. I do not accept that. They stole $900 from me by *****. I want my money back. I cant believe that they would tell me that I cant get my money back. I do not accept.
Sent from my iPhoneInitial Complaint
Date:05/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/3/2025 I opened a credit/saving account with a local bank institution, however 3/4/2025 I learned the account was placed on restriction due to findings on Early Warnings. I called Early Warnings to investigate what was being reported, a report was sent out and received 3/6/2025. In the report Region Financial was reporting checking account fraud. I called Region immediately to see how this account was fraud. This one call started a a hamper wheel of phone calls. Upon investigation they claimed I owed them $131.29, I paid it immediately while on the phone with the specialist. I thought that would be all I need to access to my account with the other bank but NO. The bank informed me at that time Region has is flagged that I had a fraudulent checking account and as long as that is being reported I cannot have access to my account. Upon further investigation there was apparently a check deposit attempt via mobile which I have absolutely no knowledge of or was never made an aware of such deposit. My sole purpose of the Region account in 2019 was for small transactions . I was told this deposit was over $2000, I would have never deposited such amount via mobile or digital. As a matter of fact *** never had that much money in the said account. I asked them could they verify if it was indeed my phone number that tried to make this depositnothing! I have absolutely no knowledge of this deposit and wouldnt have know anything at all if I didnt attempt to open another account almost 5 years later. Ive called so many different numbers and talked to so many different specialists trying to resolve this matter..no help There was one specialist ****** ********* who did the most in trying to resolve the matter but now even she wont take my calls. I dont know how to prove I never attempted this deposit but Im being punished for something I didnt do! Ive even went to the local Region Financial for help, the agent said all he could do was file a complaintBusiness Response
Date: 06/02/2025
A letter dated June 2, 2025, was sent to ******** Callis addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:05/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Account ending in 1911 Money Market ending 4459 CD ending in 3985 All should have the beneficiary listed as Hope, Lineage, & Legacy Trust but no one seems to be able to do so. The bank have all the necessary documentation on file and should be able to do this without delay. I will need someone to follow up with me ASAP ************.Business Response
Date: 05/30/2025
Additional time is needed to submit a response to ****** ********* concern. Regions response is forthcoming.Business Response
Date: 06/04/2025
A letter dated June 4, 2025, was sent to ****** ******** addressing their concern. Regions has closed this complaint with an explanation.Customer Answer
Date: 06/09/2025
I Followed up with the bank on Friday, June 6, 2025, and confirmed that the four maintenance forms submitted have not been processed. The accounts in question, including Checking account 1911, Money Market account ending in 4459, ** ending in 3985, and the savings account, should be converted to trust accounts with Hope, Lineage, & Legacy Trust listed as the beneficiary. Additionally, when the ** matures in October, the proceeds should be deposited into the Money Market Account.Business Response
Date: 06/18/2025
Regions considers this matter closed.Initial Complaint
Date:05/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Summary:Ive been a loyal customer with ********************** for over fifteen years. After a recent real estate deposit of approximately $31,000 was made into my account, ********************** locked my account without explanation. Since then, *** made multiple calls to customer service and my local branch in ***********, ********. No one has provided answers or a written reason for the account lock.Customer service refers me to the branch, the branch says they cant help and have no way to contact the right department, and the cycle repeats. Im currently out of the country, and despite this, no secure remote verification options have been offered.This has caused severe financial and emotional strain. I also believe Regions Banks relationship with InfraGard may be enabling a form of financial abuse under the guise of security protocols. There seems to be a lack of due process and transparency in how theyre handling customer accounts.Desired Resolution:I want immediate access to my account or a clear, written explanation of the lock. Im willing to comply with any necessary verification process remotely. I also want accountability for the breakdown in communication and assurance this wont happen again.Business Response
Date: 05/28/2025
A letter dated May 28, 2025, was sent to ***** ******* addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:05/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Complaint Regarding Mishandled Mortgage Assumption Request for Immediate Action To Whom It May Concern,I began the mortgage assumption process with Regions on February 12, 2025, and promptly returned the requested paperwork. I called multiple times afterward for updates and to ensure everything was in order. On March 17, I finally spoke with a supervisor who informed me that I had never been sent the correct documentation, despite my repeated ************* one point, a Regions employee incorrectly instructed me to complete a mortgage application for a loan I already hold. This reflects a serious misunderstanding of the assumption process and caused further *********, Ive been informed by the attorneys office that the closing date has been delayed from May 13 to May 30, due entirely to Regions mishandling. As a Deputy Sheriff and with my wife being a Firefighter, this situation has placed unnecessary stress on our family and shaken our trust in Regions.Weve served our community with dedication and expect at least a basic level of professionalism in return. Instead, weve been met with repeated errors and poor communication. I am strongly considering moving all of our assets away from Regions as a result.I am requesting a written explanation, an immediate update on the current status, and prompt action to ensure no further delays.Please respond within 5 business days. I can be reached at ************Business Response
Date: 05/27/2025
A letter dated May 22, 2025 was sent addressing the concern. Regions has closed this complaint with an explanation.
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