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Complaint Details
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Initial Complaint
04/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On July, 2023, our supplier from the **, ********************************* LLC was due to receive payment from Clima for products purchased in 2023. Through a fradulent scheme, ***** received an email of a person claiming to be an accounting manager with *********************************. That person set up an account with ********************** and was able to accept funds via a wire transfer. The hacker instructed us to no longer use the bank account we were currently using and to use from now on, the ************** No. ********* (Account number: *********** corresponding to a ************* account. ********************** **************** would not advise on how the account was allowed to be set up under a business name that already existed nor how payment was allowed to go through to an account that was not legitimate. Regions did not properly vet the account. In turn, a wire payment of $39,406.40 was processed and received to the fraudulent account. **********************'s **************** investigated the fraud claim for three months. On Jan. 26, 2024 Regions Bank reimbursed Clima: $2,190.50. Despite several attempts to the **************** and Executive team, we have not been informed as to how Regions arrived at this amount. They do not respond. I was in contact with Mr. **************************** Vice President for Regions Corporate Security, which was more or less cooperative at first, but then stopped answering my calls nor replying to emails. He never provided me with concrete, valuable information. We are attempting to get answers from Regions Bank on how they allowed the monies to transfer to an illegal account and we have not been advised on why they only issued a reimbursement of $2190.50. Since I am not a customer and do not have an account set up with **********************, I believe this is why they are not being supportive in their fraud investigation.
Business response
04/18/2024
A letter dated April 18, 2024 was sent to ************************* addressing his concern. Regions has closed this complaint with an explanation.Customer response
04/18/2024
Complaint: 21545750
I am rejecting this response because Regions has claimed a letter has been sent with explanation. As of date, not letter, no calls nor emails have been provided with an explanation to outline how Regions bank arrived at their refund amount. Regions Bank has not investigated how they allowed a fake bank account to receive funds via a wire transfer. This is a false record of account as ********************** and their intermediary has not reviewed this case with the victim, ***** (***************************). If information or explanation had been provided, I would not be moving forward with my inquiries. ******** has ONLY responded that they will not offer explanation in regards to the fraud case.Business response
04/18/2024
Regions considers this matter closed.Initial Complaint
04/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I oredered items from ******* for a single charge of $253.43 however, when I received my statement ******* had divided it into 3 different charges. As a result I thought someone had made additional charges with my card so I had already contacted Regions to inform them that my card had unauthroized charges on it. They told me not pay until they finished their investigations. So I waited for Regioins and during this time ******* delivered the items I ordered in which I immediately returned them to *******, but Regions had sent a letter saying they put the charges back to my credit card because ******* said they delivered the items. I never told Regions the items were not delivered, I told Regions I did not recognize the charges. I was suppose to get credit but it took them so long to send delivery confirmation to Regions that I had already returned the items to ******* but Regions is now showing that I owe the charge I made at *******, in which all the items were returned.Business response
04/16/2024
A letter dated April 16, 2024 was sent to ************************* addressing the concern. Regions has closed this complaint with an explanation.Initial Complaint
04/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Regions is holding my money and has been for 4 months and refuse to give it to me. Im in a crisis right now and I need my money. They have no specific reason that they wont release it.Business response
04/16/2024
A letter dated April 16, 2024, was sent to ************************* addressing his concern. Regions has closed this complaint with an explanation.Initial Complaint
04/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I walked into a branch office of Regions Bank at ************************************************************, to open new accounts with $309,000. as a possible deposit. The office manager there did not let me speak as she was too worried about me asking if I could cash checks I had in hand. Please call me as this branch manager is a liability to your company.Business response
04/15/2024
A email dated April 15, 2024 was sent to *************************** addressing her concern. Regions has closed this complaint with an explanation.Customer response
04/16/2024
Complaint: 21517963
I am rejecting this response because: no email was received with their response.
******************************************************Business response
04/16/2024
Regions considers this matter closed.Initial Complaint
04/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
HELLO,I WENT INTO REGIONS BANK ON FRIDAY 3/29/24 AT ******************************************************************** TO OPEN AN ACCOUNT WHICH I DID WITH A NICE **** NAMED ****. ON SATURDAY 3/30/24 I WENT ONLINE TO SETUP MY ONLINE BANKING WHERE IT ASKED ME FOR EITHER ATM/CHECK CARD OR YOUR CUSTOMER #. WELL I DON'T HAVE A DEBIT CARD YET SO I OPT FOR THE CUSTOMER#. I LOOKED INSIDE THE PACKET AND I DON'T SEE ANYTHING THAT READS "CUSTOMER NUMBER" SO I ENTER MY SOCIAL AND IT DID NOT WORK. I GO BACK THROUGH THE PACKET WORD BY WORD. STILL NOTHING. SO ON MONDAY 4/1/24 I CALL BACK TO THE BRANCH IN ************** WHERE I OPENED THE ACCOUNT AT ************. I EXPLAINED TO THE **** I CAME FRIDAY TO OPEN AN ACCOUNT AND HAVE BEEN TRYING TO SETUP ONLINE BANKING BUT I DON'T SEE A CUSTOMER#. SHE TELLS ME THAT IS INSIDE MY PACKET. I ADVISED HER IT'S NOT. SHE THEN GO ON TO TELL ME I NEED TO INCONVIENCE MYSELF AND DRIVE TO A BRANCH OR TAKE IT UP WITH THE PERSON WHO OPENED THE ACCOUNT. I THEN ASKED HER WHAT IS HER NAME BECAUSE I WILL BE FILING A COMPLAINT FOR HOW "UNHELPFUL" SHE WAS. SHE SAYS HER NAME IS *****. I ASKED HER DID YOU SAY *****? SHE SLAMMED THE ***** DOWN AND HUNG UP. I CALLED BACK AND A RUDE **** NAME ****** PICKS UP AND SAYS SHE IS THE MANAGER. I ADVISED I WANT THE **** NAME WHOM JUST HUNG UP ON ME WHEN I ASKED HER NAME. ****** SAYS HER REPS DON'T HANG UP ON PEOPLE ON PURPOSE. I TOLD HER THIS **** CLEARLY HUNG UP, SHE SLAMMED THE ***** DOWN I THINK I KNOW THE DIFFERENCE. HOWEVER, I ASKED HER NAME BEING THAT I WAS CALLING FOR.. AND ****** CUT ME OFF AND SAID "I DON'T NEED TO HEAR ALL THAT" HER NAME IS ****. I SAID YOU ARE VERY RUDE AS WELL. SHE TOLD ME TO ATTACH HER NAME ON THE COMPLAINT AS WELL SHE WOULD LOVE THAT. I ALSO SAID **** AND ***** DOES NOT SOUND ALIKE SO SHE CLEARLY GAVE ME THE WRONG NAME. SHE ARGUGED WITH ME THAT SHE DID NOT. I HUNG UP ON HER AND WILL NEVER DEAL WITH THAT BRANCH AGAIN!!!!Business response
04/12/2024
A letter dated April 12, 2024, was sent to ********************************* addressing her concern. Regions has closed this complaint with an explanation.Initial Complaint
03/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Merchandise ordered and billed to my credit card on January 18, 2024.My Regions credit card was charged $84.73 on January 18, 2024.Made multiple attempts beginning on January 22, 2024 to track the merchandise ordered,Fraudulent tracking information provided by vendor.Merchandise reportedly delivered from February 6, 2024 to February 9, 2024 to **********, ** 50312.No ability to confirm the tracking information provided, no local delivery service information provided, no email nor telephone nor other contact information provided.Determined to be a scam from a Chinese manufacturer.Reported my dispute of the $84.73 charge to my Regions credit card.On February 19, 2024, Regions determined that the merchandise was not delivered to me and that I was *********** a full refund of $84.73, to be credited within 30 days.I have repeatedly followed up with Regions, but they insist that my credit card will be credited within 30 days (date of credit to occur by March 19, 2024).Multiple telephonic attempts to determine why my credit card has not been properly credited for $84.73.I have stopped using my credit card, have cancelled my Regions checking account and have now filed a dispute with the Better Business Bureau on March 29, 2024.If matter is not resolved within a short period of time with the BBB, I will be filing a complaint with the Consumer Financial ***************** (federal agency).Business response
04/10/2024
A letter dated April 10, 2024 was sent to ********************* addressing their concern. Regions has closed this complaint with non-monetary relief.Initial Complaint
03/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hi I Deposit a check in my accounts on the 8th of March they put a 7 days hold on it because my account wasnt opened more than 30 days. I just moved here from ******* so I changed banks to Regions. I do work in ********** and have a team under me I pay them out of my check the check was for $18,205.05 I been calling trying to see why I have a Branch hold on my account I was told to go to the nearest Branch so I walked in the ***** told me to call the 1 ******************************************************** the run around. The deposit have been made to my account the money is there but Im not giving a reason for the hold on my account. I cant use my card and the will not allow me to withdraw from my account. I have bills and a family I need my money to be released asap. Ill be fine with just giving me my funds and closing the account. Ill bank with someone elseBusiness response
04/03/2024
A letter dated April 3, 2024, was sent to ************************* addressing his concern. Regions has closed this complaint with an explanation.Initial Complaint
03/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
*** tried on numerous occasions to close this credit card. *** sent a tracked letter and called and no one is closing this credit card account. I have not used the account in years. They are falsely reporting charges on my credit report the account needs to be closed asap and the annual fee removed and credit bureaus notified immediately..Business response
03/28/2024
A letter dated March 28, 2024, was sent to ********************************* addressing her concern. Regions has closed this complaint with monetary relief.Initial Complaint
03/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I dealt with ***** (********************** and *******************************. I applied for a HELOC loan and was given the run around. I am proactive and submitted all docs needed within 1 day. Who asks for a paystub for 2022 (when you can give current), end of year paystub (when I have current w2), screen shots of credit bureau freeze then asked to soft pull credit when already had a hard pull, gave in IRS Tax Return Transcript for taxes and unacceptable, I signed disclosures electronically and they could not find them on their end, gave w2 twice, and many more. My docs were not reviewed and they kept asking for more docs. Loan was conditionally approved and wanted me to acccept the loan without telling me the interest rate. I asked them both and got no answer. I asked ****** and email and nothing. Then I was told by ******************** we need docs by 3/18. I was given another list which I already handed in on day 1. I can not stress how frustratiing and disorganized Regions Bank is. I have given personal information. In the end today 3/14 I withdrew my approved loan application to go somewhere else. Imagine a loan approved and I said NO THANK YOU. You have lost a customer. Unfortunately, my mortgage is with Regions not by choice prior mortgage lender sold my loan. I would never recommend Regions Bank and I work for a large school district and will note my experience in the employee list server.I await your call.Business response
03/28/2024
A letter dated March 28, 2024 was sent to *********************** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
03/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My name is *********************** owner of **************** account #********** and Regions has locked my business account since 8/2023 with no valid reason. I have not done any fraud or any suspicious activity or any negative balances fraud checks nothing on my account and they locked it and told me I needed to come into the branch with the party I opened the account with. The problem is I have not spoken to that party in a very long time. I travel for business and this isnt easy to stop to go to the branch and wait. But they are not stating why they have locked my account and theyre not willing to give me my money if theyre willing to end business with me. *** called numerous times and asked for a manager with no great results. Ive waited six months like what one of the agents told me and now were on the seventh month and still they have over $50,000 of my money held in account that they refuse to release to me.Business response
03/28/2024
A letter dated March 28, 2024 was sent to *********************** addressing their concern. Regions has closed this complaint with an explanation.
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Customer Complaints Summary
1,014 total complaints in the last 3 years.
342 complaints closed in the last 12 months.