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Business Profile

Property Management

Rent in Alaska

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/25/25 A bill was charged to my lease for the apartment that I rent from them for electricity used the day I moved in 8/8/25. I tried to explain to them that it was paid for already and showed them the recipe. They told me that the bill they received had that date on it too so I called the electric company and confirmed I was the only one charged for the electricity that day. Rent in Alaska told me to dispute it with the electric company. I told them there was nothing to dispute because they weren't charged I even showed them where they did their math wrong. their bill was from 7/15/25 to 8/8/25 and it said charged for 24 days. 7/15/25 to 8/8/25 is not 24 days it's 25 meaning they weren't charged for the 8th. They still treated me like I was stupid and still made me paid. I paid them so I didn't get evicted over $1.22.

    Business Response

    Date: 08/27/2025

    I appreciate the opportunity to respond regarding the dispute over the electricity bill in the amount of $1.22.
    While I understand your concern and the claim that you have already paid this amount, our records show that our company has also paid the bill in full to ensure the account remained current. Because this charge was applied to a date that had already been billed to another party, the utility should not have also billed you for that day.
    We respectfully advise you to contact the utility provider directly to request a refund of this payment as both parties should not be responsible for the same charge. The utility company is the appropriate party to correct the billing error and issue any necessary reimbursement.
    We trust this clarifies the situation and demonstrates that we have acted in good faith to ensure the account is properly maintained.

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