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Business Profile

Ecommerce

Economicalk

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase with this company the first week of May 2025, I was emailed a tracking number a few days later along with an expected delivery date. After the delivery date had passed, I reached out to the companies customer service, I was told that my purchase was being expedited, its June ******* well over a month later, no update through the tracking site, and the customer service only emails back saying they are sorry and that I will still receive my merchandise, I then asked for a refund and was told that I could not be refunded because the merchandise has already been sent and they have proof by the tracking info they sent me, I still have yet to receive my order. So after careful review of this company *** notice that I am not alone in this matter, that there are a lot of people who have been scammed by this company and I want to do something about it. I want my money back.

  • Initial Complaint

    Date:06/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/4/2025 I ordered the Wide Brim Solar Fan Outdoor Fishing Hat-*********** Charging Green Pattern Double fan_Unisex Adjustable 22"-25". The tracking number is: *******************. EconomicALK's advertisements guaranteed that the hat would be delivered prior to Father's Day. The tracking notice states the hat is still in *****! I am beyond disappointed in the customer service and misleading marketing. I will not order from this company again. ORDER #*****S285524

  • Initial Complaint

    Date:05/29/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed 5/17/2025. Tracking number is *******************. Ten days and it still has not left *******.

    Business Response

    Date: 07/08/2025

    We understand that you must be upset about not getting your order in time. 
    Our anxiety is no less than yours. 
    Please understand that we have been trying our best to help you get it. 
    We are urging the shipping company to give us an answer about the status of your order.
    Your patience and kind understanding would be appreciated

    Yours sincerely, 
    Customer Service Team

  • Initial Complaint

    Date:05/16/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Grass seed was ordered in March. Kept getting shipping status updates. Yesterday (May 13) I received a message saying that the grass seed was delivered in mid- April ... it was not delivered. I have asked them for a refund but no response. When I searched the company I found complaints about the company being a scam- see ************************************************************

    Business Response

    Date: 06/13/2025

    Thanks
     for reaching out to us. 
     
      
    Your
     kind trust in our company and products is highly appreciated.  
    Please
     accept our sincere apology that we just canceled your order for you due to product issues.
    Please
     wait 3-7 business days for a full refund notice from the bank.    
    But
     if you receive your order in some days, you can keep it.  




    Yours
     sincerely   
    Customer
     Service Team

Economicalk is NOT a BBB Accredited Business.

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