Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

Select a Language

Share
Business Profile

Fireplaces

Earth Energy's Hearth & Patio

Reviews

Customer Review Ratings

5/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromPatty W

    Date: 12/17/2025

    5 stars
    I am writing about the great service that I received from Earth Energy. First, REMOVEDof the administrative staff was fabulous in following up and in easing the whole process. We have fireplaces at two different addresses and that could have been confusing! She smoothed over any possible misunderstanding. REMOVED, the installer and fireplace expert was wonderful! He was cordial and respectful and did the work quickly and so cleanly that we didnt have anything to do when he left! He also advised us that one of our fireplaces only needed to be servicedit was in much better condition that the other one which needed a new burner and logs. It would have been easy for him to see the other fireplace as a way to make more moneyand instead established trust by letting us know that it really only needed service. We have been happy with Earth Energy from the first contactand are so glad that we didnt opt for an online company. Were glad that there is a store here and wonderful installers. And they did it all in time for a holiday party!Many thanks to Earth Energy,REMOVED

    Earth Energy's Hearth & Patio

    Date: 12/19/2025

    Hi REMOVED,

    I am glad to hear that the staff performed to your expectations and appreciate the feedback.  I hope that your holiday party goes/went well.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.