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          Find a Location

          Ameren has 13 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Ameren

              1901 Chouteau Ave Saint Louis, MO 63103-3003

              BBB Accredited Business

            • Ameren

              1800 Ford Ave Effingham, IL 62401-5209

            • Ameren

              PO Box 66881 Saint Louis, MO 63166-6881

            • Ameren

              501 Franklin St Moberly, MO 65270-3355

            • Ameren

              9823 Mackenzie Rd Affton, MO 63123-5424

            Business ProfileAmeren

            Electric Companies
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            Consumers should take into consideration the company's size in relation to its complaint volume.  BBB has determined that the complaints received against Ameren are normal for its industry and the company has been responsive to all concerns brought to its attention. 
            See all additional business information

            Contact Information

            1901 Chouteau Ave

            Saint Louis, MO 63103-3003

            Visit Website
            (800) 755-5000

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1.16/5

            Average of 57 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            203 complaints closed in last 3 years

            60 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/30/1957

            Years in Business: 101

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Electric Company

            Products & Services

            Electric Companies, Natural Gas Companies

            Business Details

            This is a multi-location business.

            Find a Location

            Ameren has 13 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Ameren

                1901 Chouteau Ave Saint Louis, MO 63103-3003

                BBB Accredited Business

              • Ameren

                1800 Ford Ave Effingham, IL 62401-5209

              • Ameren

                PO Box 66881 Saint Louis, MO 63166-6881

              • Ameren

                501 Franklin St Moberly, MO 65270-3355

              • Ameren

                9823 Mackenzie Rd Affton, MO 63123-5424

              Location of This Business
              1901 Chouteau Ave, Saint Louis, MO 63103-3003
              BBB File Opened:
              8/30/1977
              Years in Business:
              101
              Business Started:
              11/21/1922
              Business Started Locally:
              11/21/1922
              Date of New Ownership:
              8/7/1977
              Business Incorporated:
              8/7/1995
              Accredited Since:
              8/30/1957
              Type of Entity:
              Corporation
              Alternate Business Name
              • Ameren Electric CO
              • Union Electric
              • AmerenUE
              • Illinois Power Co
              • C I P S
              • Central Illinois Public Service Co
              • Central Illinois Light Co
              • C I L C O
              • I P
              • U E
              • C I P S C O Investment Co
              • Ameren Energy Inc
              • Ameren Energy Resources Co
              • C I L C O R P Inc
              • AmerenIP
              • AmerenCIPS
              • AmerenCILCO
              • Amerenue Electric
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Gary Rainwater, CEO
              • Debbie Bailey, Manager
              • Frank Mertens, Manager of Customer Care
              Contact Information

              Principal

              • Mr. Gary Rainwater, CEO
              • Debbie Bailey, Manager

              Customer Contact

              • Frank Mertens, Manager of Customer Care
              Additional Contact Information

              Fax Numbers

              • (800) 449-0176
                Primary Fax
              • (314) 554-4535
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              203 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/23/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Ameren sent us a bill to replace two poles on my property. There was one rotten broken pole that we reported being broken. They attempted to charge us over $7000 to replace the pole(s). We fortunately documented the rotten pole, not poles, as only one was replaced. These poles do NOT service our property. They are on an easement through our horse pasture, and serve the community. Owning over 700 acres of land many Ameren poles cross our property via easements. Over the years we have seen poles replaced. Never has Ameren attempted to charge us to replace their rotten poles. Especially as this particular pole does not even service us. Whats even more astounding is they attempted to charge us for two poles when they replaced one.
              Read More
              Read 202 More Complaints

              Customer Reviews

              57 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Shanna T

              09/17/2024

              I got the run around 4 times was giving wrong information and when asked to pull the recording I was blankly told no, they will not from a manager The manager was so rude actually had to record the call. It was that rude. When you call, it says all calls are recorded and they refused to pull the call
              Read 56 More Customer Reviews

              Local BBB

              BBB of Eastern & Southwest Missouri & Southern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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