Business ProfileforController Chaos

I'm torn on what to think right now. I have used Controller Chaos a lot in the past and NEVER had issues. I've probably ordered a total of 6 or 7 controllers for myself, friends, and family. But I haven't ordered on in a couple years. Until this year. I ordered a controller in April and have yet to get it. They changed their site which stopped allowing me to track my order. Email worked for a little then that stopped. Now I have to call to get update. For the past month in a half to two months they keep saying it would be sent in a couple days. That went on for about 3 weeks. Then finally said it would be sent the next day because it was actively being worked on during that phone call (Tuesday Aug 13th). Well it still didn't ship out. Went to call today (friday), they're closed. ****** says open. I get it things can change and not be updated. Well I was going to wait to call until today just in case if something happened to give them time. But also potentially cancel my order. I'm tired of the run around, the stalling, and excuses or reasons why it can't be done. Maybe it's inflation, maybe it's a shortage (which they told me twice they didn't have two different items to build at two different time) but it all is starting to seem fishy. I don't know what has happened to the company but it's ashame.