Share
Business ProfileforThe Responsive Auto Insurance Company
At-a-glance
Customer Complaints
18 complaints closed in last 3 years
8 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Business Details
- Location of This Business
- 8151 Peters Rd STE 1000, Plantation, FL 33324-4005
- BBB File Opened:
- 1/21/2010
- Years in Business:
- 16
- Business Started:
- 3/27/2008
- Business Incorporated:
- 2/15/2008
- Accredited Since:
- 4/24/2015
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Mr. John D Machul, Director
- Mr. Timothy B Nee, COO
- Contact Information
Principal
- Mr. Timothy B Nee, COO
Customer Contact
- Mr. John D Machul, Director
- Mr. Timothy B Nee, COO
- Additional Contact Information
Phone Numbers
- (954) 436-8800Other Phone
Email Addresses
- Primary
- (954) 436-8800
Customer Complaints
18 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
London H
12/22/2023
The Responsive Auto Insurance Company Response
12/23/2023
Thank you for your review. We have reviewed our quoting and policy databases. Using the name that you provided, we are unable to find either a quote or a sold policy using the name "****** Homes," including variations of the first or last name. Please send us the appropriate name, and we will be happy to review your complaint and provide a reasonable resolution. Absent receiving the appropriate spelling of your name, we are not able to verify that you are someone who has a policy with our Company.
Independent of the name provided, our Company does not collect the race of any of our customers. We do not request or intake that information or track that information in any way. Allegations of discrimination are serious things, and we reject your allegation.
Also, when we sell a policy, we try to keep costs low for all our customers so that the insurance is affordable. We ask every customer for proof that all persons to whom you are related who also live in your household (or have recently lived in your household) either demonstrate that they have their own insurance or we require that you choose to either list the person on your policy or you exclude them from driving the vehicle. These are standard practices that apply to all customers.
Lastly, we have a manager available everyday from 8:30 a.m. until 5:30 p.m. weekdays. Please contact us via phone, and we will have someone able to help you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.