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Find a Location

24 Hour Fitness USA Inc has 359 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business Profilefor24 Hour Fitness USA Inc

    Health Club
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Bankruptcy:
    On 06/15/2020, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 20-11560-KBO. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to United States Bankruptcy Court 824 N Market St Wilmington DE 19801 for resubmission to that court. The case number should be entered on the form.

    At-a-glance

    Customer Reviews

    1.18/5stars

    Average of 119 Customer Reviews

    Customer Complaints

    660 complaints closed in last 3 years

    279 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers health and fitness services.

    Business Details

    This is a multi-location business.

    Find a Location

    24 Hour Fitness USA Inc has 359 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      PO Box 2689, Carlsbad, CA 92018-2689
      BBB File Opened:
      6/15/1993
      Years in Business:
      40
      Business Started:
      6/13/1983
      Business Incorporated:
      6/13/1983
      Type of Entity:
      Corporation
      Alternate Business Name
      • 24 Fitness Sports Club
      • 24 Hour Fitness
      Related Businesses
      Business Management
      • Mr. Roderic Jackson, Member Care Specialist
      • Ms. Jessica Afasene, Member Care Specialist
      • Ms. Lilia LaPena, Member Care Specialist
      Contact Information

      Principal

      • Mr. Roderic Jackson, Member Care Specialist
      • Ms. Jessica Afasene, Member Care Specialist
      • Ms. Lilia LaPena, Member Care Specialist

      Customer Contact

      • Mr. Roderic Jackson, Member Care Specialist
      • Ms. Jessica Afasene, Member Care Specialist
      • Ms. Lilia LaPena, Member Care Specialist
      Additional Contact Information

      Fax Numbers

      • (760) 930-6063
        Other Fax
      • (619) 265-5703
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Need to get in shape? BBB has tips for joining a gym

      Customer Complaints

      660 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/15/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I signed my son for membership with 24 hour fitness located in ******** , ** in the *********************. I paid the annual membership. When the year was up I received an email. I called the 24 hour to be sure membership was cancelled. Figured nothing else needed to be done and cancelation was processed. I checked my credit card transaction and the processed another annual membership for my son. Called 24 hour regarding the mistake they made and spoke with a manager. He mentioned it'a none refundable. I mentioned I called to be sure cancellation was processed and he said there is no record I called and it's a he said, she said. Then later in the conversation he said they don't keep records of conversations. Manager also mentioned there is nothing he can do or anyone else to process a refund and that our conversation was going in circles. This is not the first time they have processed incorrect transactions to my credit card.
      Read More

      Customer Reviews

      119 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kenneth W

      1 star

      04/25/2024

      I am so disappointed in 24 hour fitness when they can let WHITE people coming to the gym and call you ******* and nothing is done about it did you hear what I said Nothing is done about it. now if it was turned arounow that African American person would have been ****** it out by security. what a racist I Mean racist employees/Supervisors they have. now this was done on April 24th 2024 Things is half to change with this 24 Hour they are quick 2 have you exported out when you have done nothing. but when something as SERIOUS as this and nothing is done. This 24 hour business need to be monitor very closer. SO SAD THIS BUSINESS. I have seen them kick a guy out for 1 year for Speaking his mind he did deserve a year suspension but I seen it with my own eyes now when this thing's happens when you've been RACIALLY DISRESPECTED In their place of business and 24 hours is Doing nothing Now if a fight would have broke out yes who would have beexport it out possibly put in jail and membership expended indefinitely. it's SAD Day in ******* Now this white man Seem to be BLINDED but CAN SEE YOU to call you a N***** for no reason at all seems to have a PATTERN doing this ***** **** shame on 24 hour fitness and their management.????

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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