Customer Reviewsfor24 Hour Fitness USA Inc

I have been a member since 2017. The 24hour fitness located on 7th St. in ********** **. Has continued to cut back their hours since 2021. On weekends they are only open for about 14 hours. Having a quality gym that is open 24 hours was the whole point in why I joined. I have tried to contact the manager by email and phone but have not received any response. When I have talked to desk employees about extending the hours of operation they dont really have an answer. Why am I paying for 24hour access when Im not receiving it?

what a joke. I have been a member for over 20 years. I went in the my two teenage children to use 3 -day trial pass. The passes had no expiration date. One of the female's working, *****, refused to accept the passes saying she had never seen them before. She tried to get me to buy day passes. I said I wanted the 3 -day pass. Again, she refused. My children have never had a 3-day pass. The website even offers 3 day passes for those 12 and up. Total discrimination and unprofessional. I have not heard from 24 hour corporate. ***** needs to be fired!24 hour should not be surprised that equipment is stolen or people don't take care of the gym when they jerk people around.Also, the gym is filthy and gross. They have on person to clean the whole gym. Additionally, why are they not open 24 hours?? there hours are fewer then any other gym in town.

24 Hour Fitness ***************************** facility:Once AGAIN, ***************************** pool is unswimmable. This is a recurring problem, refusing to be addressed. This is only March 2024. Since January, these are some issues:Jan 29-Feb 24 ******* pool down. contaminated Mar 4 ******* pool contaminated again.Mar 5 ******* pool reopened Mar 11 ******* pool murky Mar ***** ******* pool closed: PH unbalance Mar 25 ******* pool beginning to be murky Mar 27 ******* pool murkyunswimmable NO pool technician to maintenance for 4 months. Only borrowed technicians when there is an issue and complaints.Plus, 4 shower heads in the women's locker room are inaccessible.The Handicap shower has been inaccessible for 14 months! There's a big hole in the plumbing area, with zero attempt to fix. Other shower heads are operating poorly, except only 1 that's decent.Bringing attention to the front desk is worthless and pretentious. In one ear and out the other.

I have been a longtime member and was grandfathered in to a crazy plan of $20 a year when I paid for 7 years ahead. What they don't tell you is that anytime you miss an annual payment they increase your annual. In my case it went from 20$ a year to 65$ a year and a 100$ fee to hold that. Then I just missed this year and it went from $65 to $155 a year. Not cool since they don't have auto payment and they do this on purpose. They also have no phone number to call to make it even harder to talk to somebody.

I joined 24 Hour Fitness ************************************** *********** promising to build a super gym; they had a very small room with very limited equipment. They missed promise after promise of a grand opening day. I was worried I had been taken advantage of because they delayed time and time again, but finally they opened. I paid a large one-time sum with a $100 dollar per year maintenance fee for what was suppose to be for a "Lifetime". All has been fine as contractually agreed upon until Saturday, March 9, 2024. I went in to work out and was SHOCKED to find out that my membership had been TERMINATED. The front desk staff could not explain or find the "reason(s)" they canceled my LIFETIME Membership. They even showed me the computer screen and it stated nothing!! I asked for FOREST, the gym's manager whom I am worked with on broken equipment and safety issues in the past. ****** and another female staff member told me that ****** was not in the gym this Saturday. So they took my cell phone number and said that they would give my info to *********** would call me on Monday. He didn't! I called on ******** **** & all MGRS were in a meeting & that he will call me afterwards. He did not! I went in on Wed. again, and again he was "out"; no call back again. Called and left another / last message on Thursday, March 14 with no call back again. I just want my membership reinstated as we contractually agreed. I never received any Letter Stating any issues / Termination / Outstanding balance or ANYTHING! I would like to avoid taking legal action with a Lawsuit for breach of contract if possible and reinstate my membership.

I paid 3 years up front in 2007 and pay $49 a year as I am "grandfathered in" This was supposed to be a "lifetime" membership as signed in the contract. Now they have jacked my rates to $94 per year with blatant disregard to contract laws. I know there'll be class action lawsuits for this breach. The corporate customer service is a complete joke as you can't speak to anybody live. They direct you to the local club. Local club says they have no say so over corporate legal which makes sense 24 hour fitness = on the brink of absolute collapse and bankruptcy.Also cant leave no stars so ONE it is.***Gym that I was going to is dirty, no one is ever cleaning , supplies are always out - I was keeping the membership in hopes that I would be able to go back after management changes or staff restructure.

24 hour fitness ***** is extremely dirty and the new General Manager lacks integrity. An account that was paid for up front but never used and closed due to an ACL tear, was mysteriously charged again a year later.

This 24-hour fitness is located at *****************************************************************************************. The showers and the steam room has a lot of black mold. The club does not take care of these areas. I have contacted the corporate offices of 24 hour fitness by text they have not got back to me after 2 weeks of waiting. I went into the club and talked to the manager he said that they were doing the best they could, it is hard to believe that they're doing the best they can do when these areas are not taken care of weekly. The tile in the showers has black mold on it, also there is soap scum on the walls, and hair, and garbage on the floors. I go in nightly to go in the steam room and also I take showers every evening. Week after week nothing is done, I complain to the front desk often. This problem was not there before the pandemic. I have been a member of 24 hour fitness for 36 years, since the pandemic nothing is cleaned in this club. *****************************, **********************************************************************.

Avoid this location at all costs. On Feb 6th, ****, my locked locker was broken into. My wallet and car/home keys were taken. Before I found out, the person entered my home as they had my ID. I'm so so so grateful that my family wasn't home at the time.This location has absolutely so understanding on how to run a fitness center. There are times when the desk is completely unattended and when it is attended, the staff could not do less to keep the gym secure.This location is also a COMPLETE health hazard. No description would do the ***** THAT THEY'VE ACCOMPLISHED justice.Management has apologized and will not be offering me any reimbursement for the thousands that THEIR LACK of security has cost me. In addition, the lost sense of security, mental anguish, and lack of sleep.The person responsible can still access my building and certainly still attends 24 Hour Fitness at the ****************************. I'm so angry with myself for not taking the poor reviews seriously and for not leaving this location sooner. Stay safe.

Trying to get into shape and start a new year with physical health goals. Was gonna purchase an annual pass but wanted to do a 3-day trial first to see the location, equipment and schedule. Says online "Try Us for 3 Days Free", signed up and got the pass. When got to this gym, was told it costs $25.This is false advertisement and false offer. Please either don't say 3-day trial pass is free, or actually acknowledge the offer.Called the gym number at 10:45am on 2/11/2024, a staff called **** or ***** took the call. When asked about the inconsistency between online offer and the price in the club. Her answer was "I really don't know". It is black and white online says Try Us for 3 Days Free. An employee who does know the sales details is either not well trained or incompetent at the job.It made me feel unwelcomed and lied to in a way. Filed complaint with 24 hours fitness and will file to bbb and other consumer agencies.